From start to finish our experience with Schneider's Flooring America was wonderful. We had a tile…read morekitchen floor redone, changing from medium square tiles to a much larger tile on a diagonal, and the installer laid it out BEAUTIFULLY. I love walking into this kitchen every day now. Right after this we had a den carpet replaced, and everything went smooth as silk. From sales representatives to installers everyone is professional - on-time, accessible, happy to help and explain, and they do a superlative job prepping and installing. No short cuts. Make things easy on yourself. Go here.

I had flooring installed in May and have had only challenges and lack of timely communication…read morethroughout the entire process. Staff would not return calls or provide estimates as promised, requiring my having to initiate following up with staff on 5-6 occasions when they did not act congruent to their word. My floor was installed and it revealed knots and colors not depicted in the sample; I again had to pursue follow up weeks later to only be told the manufacturer determined that I should somehow have anticipated these knots and colors to exist in spite of the sample not even indicating in writing these potential variations and staff not educating me to this point. The contracted staff who actually installed the flooring itself were professional, thoughtful, considerate, and hardworking. They did a wonderful job on the floor itself. However, the floor is not consistent with my expectations and, even worse, main business staff fails to communicate in a timely way to resolve outstanding issues (such as needing to re-install a small molding piece that has been outstanding for nearly two months now). While I empathize that the business may be experiencing staffing limitations and transitions, the lack of communication and action turned an otherwise joyous renovation into a stressful and disappointing experience. I will not personally use this company for future renovations, which is disappointing.

I can't say enough good things about Dalene Flooring. My…read moresales rep was Connie who could not have been more helpful or patient is picking out a product. The man who came to my home to take the flooring dimensions was skilled, respectful and professional. My installers were Angel and Mason. Very professional installation and both were kind and courteous. Great attention to detail and responsive to all my questions.

I recently bought a new construction home and my builder, Boynton, unfortunately used Dalene for…read moreflooring. After the builder caused water damage to the kitchen and bedroom, Dalene came out to re-install wood in the affected areas. While the quality of the original work was good, the finish on the re-installed wood was awful. There were lap marks and visible streaks of filler smeared across many planks. At least it felt smooth. Aside from this, their "dustless sander" spewed dust all over the countertops, walls, etc. and I had to throw out a lot of items in my kitchen because I did not want to eat dust. Although this perhaps was to be expected, I was told ahead of time that plastic wouldn't be needed because they use a "dustless sander." I knew better for next time and bought and laid out plastic myself. They came out to assess and we decided to leave the bedroom as-is since I would be placing furniture over the areas where mistakes were made. In the kitchen, the issues were widespread, so they did the job a second time. Unfortunately, they applied two coats of Bona Traffic Go within about 1 to 2 hours of each other. I saw the label on the container. First, I paid for Bona Traiffic HD, which is more durable, yet they didn't use what I paid for. Second, Bona requires at least 3 hours between each coat, because the grain is raised after the first coat and, if the grain is still rising at the time the second coat is applied, it will end up rough and grainy. That's what happened. The smears of wood filler are gone but in place of that issue the floor is now rough and grainy, sandpaper-like in some areas, so I've only traded one issue for another. The builder reached out to them but they never returned. Even if they did, I'm not sure I would trust them to not mess it up further. They move 100 miles per hour; their only goal is to get out of there, not to do the job right.

Update on the refinishing that was promised: Not sure if…read morethere is some sort of misunderstanding? Steven, the owner stopped over to take a look at our floor, measure etc. I was a bit thrown off when he asked where he should send the estimate as our builder Elzear was 100% going to stand behind his worker that caused the damage and pay Dalene whatever the cost was. Not sure he understands it was Dalene that came up with the idea of waiting until the entire floors need a refinishing to take care of our punch list item (This should have been relayed to Elzear by Dalene so he would not be surprised years later since it was Dalene's proposition) I.e. The refinishing in front of our refrigerator that that was damaged when our builder installed it. We lived with the marred surface on our brand-new home only to have Dalene not come through on their what seemed to be reasonable, albeit now to be more of a delay tactic idea on waiting.

We had a fire in our Wethersfield home and needed a repair and floor refinishing in our kitchen. We…read moreworked with Richard Burton and we are thrilled with the results. Working with them was seamless. They arrived on time and were very neat and courteous. The results are amazing and the final invoice was less than the original quote. Thank you Dalene Flooring. Bob & Robin

Kaoud is our number one choice in selecting handmade rugs for our home. They always provide…read moreexcellent customer service! And we love how Irina remembers us and what we purchase two years ago! Thanks Kaoud!!

The salesperson was so helpful and friendly. I purchased a beautiful rug from her. There were so…read moremany rugs to choose from.

"Gimme three steps, gimme three steps, mister Gimme three…read moresteps towards the door?" (Lynyrd Skynyrd) After we had our hardwood floors and steps sanded and refinished, we decided to pretty up those steps with a carpet runner, which explains why we visited Galaxy Discount Carpet Store today. That decision ended up being a FIVE STAR experience. Their two floor showroom is just incredible! Sample boards, rolls stacked on the floor in rows, area rugs hanging from the ceiling, gorgeous stuff everywhere. We met with Charlie and explained to him what we were looking for. He said that staircase runners can either be pre-manufactured in big rolls, or custom cut from carpeting meant for rooms. We knew we wanted a runner in some shade of gray to complement our wall color, and decided on a carpet runner to be cut from a big grayish roll and then finished with black binding along the edges, to complement the black stair rail and contrast with the white stair risers. It was installed 72 hours later, and that was pretty amazing in it's own right. Communication with Galaxy was great. Charlie was a dream to work with, the installers called us the day before install to confirm the date and time window, and the van with two workers arrived as scheduled mid-afternoon and did a neat professional job on the install. Charlie's price was $140 less than one we had from a flooring company out in our neck of the woods, and the carpet quality was better at Galaxy. Everything went well, and the stairs look great!

Jose helped me from the moment I walked in the door to selecting the right carpet, setting up an…read moreinperson visit for measurements and seeing Alejandro through the process of install. We are satisfied customers! They are now starting the process to come to my home for flooring and carpeting in my home. Thank you Pastor Suzanne

I had 3 rooms that failed installed by Lowe's in 2018. They…read moreonly give a 1 year install guarantee I did not want to go through the buoracacy of a big box store. I called Scott he explained he just had a knee Replacement and was hurting and would get it done for me. Next day Scott with 2 canes and his helper AJ came and Scott insisted he walk up 13 stairs To get the job done. I live In Simsbury a good drive away. I set him in a chair in the doorway and he gave AJ the plan In 2.5 hrs job was compleated and Scott 70 plus years old 2 canes with me in the front walked down 13 stairs to his truck. His company 45 years old AJ and Scott should get A Medal!!! Never seen more determination in a human in my life. He has a showroom in Hartford and does Everything in flooring you will Love Him Thanks for reading this I was compelled to Thank him any way I could.

We needed to have our carpets restretched and called for a quote. They responded quickly and were…read moreextremely knowledgeable. We were scheduled promptly and the work was exceptional. They even cleaned up and vacuumed when they were done! I highly recommend their services.

These gentlemen did an amazing job on our 150-year-old pine floors. I forgot to take a "before"…read morepicture, which is super sad-- there had been carpet down for a long time, so the floor was covered in glue, scuffs, and assorted marks. The Daigle family came out here and worked a miracle. I gasped when I saw them. And I found this company to be super affordable. I also really appreciated how personable and friendly they both were (father and son team). I know some people don't care about whether a contractor is friendly or not-- just as long as they are skilled-- but for me, if I'm going to have someone in my home for hours at a time, I want it to be a pleasant experience. One warning-- they wanted to start work at 6am. Which I permitted, since I get up early, but my husband almost had a fit. I've had many workmen start at 7:00, but 6:00?! Anyway, I'm sure I could have talked them in to starting at a more reasonable hour if I had asked, but be prepared.

Just had my hardwood floors refinished. A wall had been removed prior and carpet covered the large…read morearea where the wall had been. The floors underneath the carpet were awful. Brian came in, assessed the situation, let me know what I needed to do on my end. When I was ready, he came in and got the job done. My floors are beautiful. No need to get carpet or laminate. He was able to piece the flooring. You would never know it wasn't this way always. Gorgeous! They are professional, reliable and trustworthy. Thank you Brian for all you did!

Been a few weeks since BHI installed my floors. Finding that there are several gaps along the wall…read morethat have gaps too wide or deep for the baseboards to cover. And after dealing with them on earlier issues, I don't even want to go back and bother with them. Just be aware and check their work carefully.

Had an awesome experience with BHI. Jeremy is great to work with, very professional and direct…read moreabout prices/quotes. His team came over and took out the bad carpet out of my home in a very short time. They even educated me on things about flooring and what I should do next. These guys are great to work with, highly recommend!

Hello from 245 Mountain Road Manchester. Our new floor…read moreexceeded our expectations. The service was fantastic, from start to finish. Kindness, interest in our job, even checking back with us mid-way through, great advice, all we could ask for. The sanding and application of the varnish was on-schedule, neat, courteous--from moving our refrigerator, to cleaning up afterward. Kudos to our cleaners, Maria and JV, who spent over an hour cleaning up the day after completion, and our kitchen will NEVER be this clean again--every surface was gleaming like new, including windows. Thank you, Brian, Brennan, Alex and Wesley, for a job well done! Linda and Lee

I couldn't be happier with the work Amazing Hardwood Floors LLC did on the 2,200 sq ft of original…read morewood flooring in my 1918 home in Windsor, CT. Brennan, Nate, and their crew treated the project with true craftsmanship and respect for the age and character of the house. They restored floors that were worn, uneven, and tired, and brought them back to life in a way I didn't think was possible. Their communication was excellent, their timeline was accurate, and the pride they take in their work shows in every room. The transformation is stunning. If you want a team that delivers exceptional quality and genuinely cares about the outcome, this is the company to hire.