I was amazed by the inventory and customer service!! I wish I asked the name of the lady helping me…read more- she was gem!!! I was so spoiled I don't think I could ever go somewhere else. Thanks Pates!!

Really surprised about the negative reviews. I'm always greeted and offered help. There's an older…read moregentleman whom works here that always goes out of his way to be helpful. Prices might be a hair more than the big box stores but I love having a hardware store close to my house that always seems to have what k need. Make sure you use their app for rewards; there's always coupons.

I would greatly recommend this ace hardware store! Kaye the manager runs a good group that is…read moreknowledgeable and very attentive. the location is much closer than having to drive into Abilene with much better customer service than the big stores

Home Depot has a great tool rental section. A multitude of items to rent that will make your job or…read moreproject easier. I needed to rent a jackhammer. Went in, did the paperwork, loaded the tool in my truck. That is when I looked at my receipt. It turns out the rental does not include bits. They are a separate charge. SO, they rent you a tool you can't use in less you rent something else. I went home and took care of business and then returned the tool. I told him I only used one of the bits, so he did take off the charge for the other bit. Well, there was also a rental insurance charge on my bill. I asked if this was optional, and he said yes. I was not given that option and was charged for insurance that I didn't want. The point of this is to look at your charges before you sign anything. It will probably save you some money.

SO ITS BEEN ALMOST A YEAR SINCE USING HD BUT NOTHING HAS CHANGED…read moreI put in an online order on 05 July 23 (approx $5,500K) and got an email said 59 of 61 items were ready. Its after 6 pm and called to ensure I could pick it up that evening so the guys could continue working the following day. I called and was put on hold for more than 18 min then when someone went to pickup they hung up. I immediately called back bc its more than 15 miles to drive back into town to pickup this stuff with a trailer. They finally answered and immediately said "please hold" "I said NO bc its been another 15 minutes. Esmerelda said "well you have 3 customers ahead of you" I said "no-I doubt they been standing there for the 30 minutes while I was on terminal hold." She had a shitty, snotty tone with me. I said Ill drive in and the 3 of us can have a discussion" she says "well you just do that" in an arrogant tone then hung up. Now I'm pissed and drove into this hell hole they call HD. I arrive and immediately ask for the manager on duty. Myke finally comes out and now I see the problem with the employees. His attitude isn't much better. I asked him if more than 30 minuets on hold is acceptable? Depends he says. I asked him we need to have a discussion on your employee. He's like "wont do any good to you to say or do anything" and just wanted to get me and my order outa there. Hence the problem-the employees are never held accountable. There was 3 HD employees sitting on stools next to one guy running the cash register. Management failure! Again management is still the problem there! This store has gone thru 4 managers in the short time I've lived near here. I own houses in many different states, used many different HD's and this by far is the worst HD in the nation! I quit using HD for about a year bc of the fiasco when I was remodeling my kitchen, nothing has changed! Shitty customer service Don't answer the phone Management is weak and useless in resolving issues Its been going on more than 3 yrs I lived in the area

Since HFT is one minute from my house, it's a quick and easy trip when I need something. I am a…read moremember of the Inside Track Club, and they constantly run specials or sales. The majority of their stuff is decent quality. Their garden tools and water hoses are definitely cheaper than the big box stores. Overall, I've been happy with everything I've bought here. The variety of products they carry is absolutely overwhelming. Almost anything you might want. Check those sale adds!

The tools are cheap, the people are nice and you get what you pay for. Bought the best furniture…read moredolly ever. I paid for a good one and gets what I got.

McCoy's is the closest building supply store to my house. Well, they moved, so no longer the…read moreclosest. But the new store is bright, fresh, and clean. It's quite a bit bigger than the old store, so that's a plus. They of course carry a ton of stuff, and I needed something oddball. They had it, and at a decent price. Which means I didn't have to drive all over town. It's a little further drive now, but they will still get some of my business.

Went in to see new store and just browse around. They had exactly what I was looking for - small…read morebrackets for light. Store very clean, well organized. Looking forward to going back. Everyone was friendly and eager to help and make suggestions Becky R Abilene, TX

I swear this is one of the worst places I've ever shopped. Please make sure that whenever you're…read morebuying something new, you open the box and check that it's actually brand new before you take it home. My husband spent over $300 on a new air conditioner. We got it home only to find it covered in dog hair, leaking, and clearly used. It was absolutely disgusting. Then today, we came back to buy paint. The employee assured us the paint was white, but when we got home, we discovered they had given us red paint instead. Lowe's, you really need to do better. This level of quality control and customer service is unacceptable.

Everyone tries to shop local, but sometimes Lowe's is the place to go. Big Box means great…read moreselection and sometimes a good price. Sometimes it takes a while to find straight lumber. Sometimes 500 screw choices is too much. Finding help can be hard. But I usually find what I need and leave happy. One good thing is the new My Lowe's account. You get points for your purchases, and that adds up to discounts. I'm in! Just get the Lowes app and give the cashier your phone number. I've already got 4 or 5 discounts, and it helps! The app also will tell you what aisle and bin you're looking for. That's great! I use it a ton. Thanks Lowe's, your several steps ahead of Home Depot.