It seems like you will have a positive experience with McWherter Window Coverings if all of the following criteria are met: 1) you reach Gary, the owner, on the first attempt at calling, 2) you are fine with months delay in receiving your blinds, and 3) there is no problem with your order whatsoever.
When we met Gary a year ago to order an initial set of Hunter-Douglas blinds, he was great. He came out, did measurements, provided samples, and we placed an order. The problem came when one of the blinds arrived after our initial order. After he installed all the blinds from our initial order, he did not want to come out again to install the last one. I called him a few times without receiving a response. Finally, he E-mailed me a YouTube video for self-installation. I paid for full installation and it seemed like Gary did not want to come out to install just one extra blind.
A year later, this year, we decided to order a few more blinds and wanted to give Gary another chance. The communication took multiple back-and-forth, mostly me having to follow up over E-mail or phone every couple of days to make sure that he was actually doing his job. Finally, after installation, I noticed two of the blinds had a 1" gap next to the window. I explained to Gary that these two blinds did not cover the windows completely. He agreed to not charge me for those two blinds, which I appreciated, but wished he had communicated the right sizes to me in the first place.
After all that, we noticed more blinds retract and do not cover the window in its entirety on the bottom. Gary reassured me that his son, Tyler, can look at it. Tyler came out and had no idea this was a problem. He attempted to address the problem by calling Hunter-Douglas. Hunter-Douglas told him he needs to order weights for the blinds, which he said he would. However, after two weeks, I still have not heard anything. I E-mailed Gary. Did not get a response. I E-mailed Gary again. Got the response "I'll let you know." I was not confident that he will let me know without me having to constantly police him about the order. *Two months* later, he returned to my home with the weights that he supposedly ordered, and it turned out they were the wrong weights! Then of course he gave me the "I'll call you Monday to follow-up" and never did.
I have spent thousands of dollars on new blinds from McWherter Window Coverings and they are defective without any resolution so far. I have had surgeries that were faster and easier than this.
1 star off: slow as molasses
1 star off: poor craftsmanship
1 star off: lack of communication
1 star off: lack of adequate follow-up
Please read some of the filtered reviews for McWherter Window Coverings, which also mention similar problems above. read more