I had to wait more than 2 hours to see the doctor. She…read morelooked at my swollen legs and feet and decided to have blood tests. She was able to answer my questions to my satisfaction.

For one full year, I would tell my doctor about the pain in my back and the bouts of diarrhea. She…read morenever ordered any testing just said that it was back pain and to take Tylenol. I changed my health insurance plan. Got a new doctor and got my meds prescribed through the new plan. They told me that I qualified for Ozempic because of my health issues and it cost me $30 a month. Kaiser would prescribe it, but wouldn't pay for it. Fast-forward to the new doctor and her exams and orders for tests to find out that my back pain and constant diarrhea were actually polyps on my colon. They also discovered some polyps in my esophagus, some scar tissue in my esophagus. They also discovered that there was a narrow and slightly curved spot in my esophagus. They removed the tissue the polyps from both ends and stretched the esophagus so that the curve wasn't as pronounced. The doctor at Kaiser never even considered doing this. Not once during my five years with her did she ever even physically examine me. I would so totally not recommend Kaiser to anyone that has ongoing health issues or doesn't know how to advocate for themselves. I'd heard stories about Kaiser, but couldn't believe that they were actually that bad.

I have used this place for my medical care for my whole family for over 10 years. I followed…read moreKristen Jamsa from her previous location and she is fabulous. I've never had a bad experience with any of the staff and they have always gotten us in last minute with an available provider. I've liked them all. The only negatives are the patient portal is kind of janky and the phone tree has sometimes gone down. I refer here all the time and they do a great service for the community. They are not for profit as all medical care should be....

I call to make a appointment and was waiting almost 1hr just for them to answer my call and say…read morehello once and end the call

I am really shocked to read these other yelp reviews... I…read morehave lived in the area now for almost a year. I am a transplant from the Midwest. So you can imagine the culture shock of setting into a new town. I have never been a "west coast"er, nor was I really aware of how life here would be. Coming from the hustle and bustle of one of the busiest cities in the US, it's a really nice change of pace. One of the physicians at Salem clinic was recommended to me, and I've been seeing her for a few months now. She was a great fit for me, I got lucky [but honestly, they have a lot of docs, if I didn't like her I could have easily chosen another]. I have been to the South clinic, and I have been to the Main clinic. I have been the recipient of many different services at both, including testing, blood work, and standard care. From the confirmation of your appointment process, to the check in process, to the processing of patients as they pile in [and they do pile in-have you seen those lines? Wow...], I have witnessed nothing but kindness and professionalism. In fact, I was shocked at the manner in which their staffs in both locations were consistent. In my opinion there should be a BASIC level of service supplied by all administrative support staff in every industry [ESPECIALLY healthcare] and yet-taking care of people [something that should be held in the highest regard] is so flippantly overlooked. I challenge you to walk into any clinic in the Midwest and see if you are treated the same way, other than being herded like cattle and left to sit for some indefinite amount of time at the mercy of their schedules. Whether it is a Walgreens clinic, or a private practice. You are on their time, not the other way around and you will wait. There was not one patient that walked through those doors that was not greeted with a good morning, or a hello may I help you. Private facilities like this just don't exist anymore where I come from.

I have been a patient here for many years. Never been happy with them but it has become far worse…read morein recent years. They are all about money and not patient care. They recently moved away from the more universal Mychart and implemented their own version. What a nightmare that has been. They lost records and I can't even work with them. I decided to start using a private lab because they offer substantialy more tests for significantly less money. Why should I be forced to use their lab? I assume they didn't like this because they absolutely refuse to load the results into their version of Mychart, despite me calling many times and providing them the results twice. I mailed them and delivered in person because they refused to accept them electronically or download them from the lab. Last visit they told me at least three times they are a business and eventually refused to see me as a patient. Keep in mind I owe them nothing so it is not a billing or payment issue. Go anywhere else if you can. They are horrible.

Dr. Castillo and staff have always been great. I have recommended others to come here if they…read moredecide to change doctors. He listens and is caring and scheduling is usually easy. I've been coming to his office for about 2 years now. Initially because he was so close to where I was living, but now that I've moved further away, I still will make the drive to his office. Also, the office is bilingual in Spanish and English, which is a plus for those who need a Spanish-speaking doctor, nurse, or receptionist.

The doctor took their time. Not in a hurry at all. Very thorough. Ran all the tests needed and…read moreEvan sent me out to Salem Radiology.

I had an excellent first visit experience. Dr. Tomes has excellent skills, listening and verbal…read more My appointment was new patient interview. The intake paperwork is extensive and I thought that was positive. Bloodwork is convenient in their on-site lab. I look forward to having this clinic as my medical home base.

I am not sure when WVP took over the doctor's clinic, but I recently established primary care with…read moreFNP Stupfel and she has been a delight. She helped me with a few minor medical concerns and medication management and she has been helpful. I can see the issues with hold times and some waiting times in the actual office, but it hasn't been too unreasonable and I am hopeful I don't experience those issues going forward. I did have to wait a while to establish care and I have not needed any urgent visits with this clinic yet.

Dr. Amy Card, saw over my husband and I when we first moved to Salem Oregon from California. I…read morepreviouosly had kaiser perminente and had an ongoing issue for years and was never given a diagnosis. It only took one appointment at Salem Health and Dr. Card and I was diagnosed on the spot with a prescription for treatment within an hour! Dr. Henry is amazing and currently works with both my husband and I. She is stright forward about things and has a kind way about her. She is quick to reply on mychart and place orders and is very knowledgeable. There have been times under her care in wich we needed to outsourse to a separate clinic and the transition has always been smooth. The office itself is close to my house and the front desk and security staff are super nice and helpful!!

Dr. Helen k. Bellanca MD is the most unprofessional and unthoughtful doctor I've ever come across…read moreat Kaiser. My opinion now is she was judgmental of me. She altered my medication list during an urgent care visit where she wasn't even my doctor, didn't discuss it with me, made it so I can't get my zofran after 7 years of use. Saying it's the reason I had a QT on my EKG when I specifically told her I hadnt picked up my medications in many many months due to very hard personal struggles. So how can a pill I took 10 months ago give my heart a QT now? She never even mentioned it and I had no idea until I went to pick up my medications and that she even made these alterations. I struggle with nausea severely and she took away my most helpful tool. I'll never forget the way I was treated today.

Very nice, new facility. Welcoming waiting area. On-site pharmacy. Very friendly staff. Plenty of…read moreparking (open lot, none of it is covered).

Went into the ED with a bit of a wait, which is expected, I was seen by the amazing staff. Piper…read moreJohnson was my nurse and she was absolutely amazing!! She was kind, caring, knowledgeable and very attentive. The folks at check in were equally kind. I highly recommend Salem Health Emergency and nurse Piper.

Quality just keeps dropping in the ER. Every time I go it's an hours long wait and to not receive…read morehelp for what I need. Once, I was left writhing in pain on the triage floor with a kidney stone for several hours. They just discharged me with pain meds; however, Kaiser urgent care said it was an emergency and the Kaiser urologist sent me back to the OR to have it surgically removed.

We have been patients at the Keizer location for seven years. Our doctor is great and very…read morededicated to his patients. This is a smaller clinic, but we've had to wait long for our appointment. The lab can be backed up at at times take awhile to get in and out. They have labs and x-ray available.

Miss Vetter, P.A. is awesome. Greets with a smile and listens with her heart. I could not be more…read morepleased with this care provider. Thank you.