I have been with Kaiser over 20 years and I was prescribed Ozempic for weight loss and diabetes…read moretype 2. The doctor said it was cash only but a pharmacist told me I had a rider in my insurance that would cover this $730 medication and I would only pay $40. I meet the requirements for the rider to cover the meds. I have spoken to member services and Optima RX, the billing company, that confirmed I am supposed to be covered. Yet the pharmacy won't bill them and still insist I need to pay $730. No one in pharmacy or appeals is retuning my messages. I only get rude emails saying that it's not covered. I will continue to take it- but I want someone to explain to me how some managers say it is covered and some pharmacists say it's not! Why do I pay for insurance if Kaiser won't honor it?

There is not enough space here to express what I/we really feel about Kaiser Permanente Salem…read moreOregon's Lancaster/Skyline offices-as it is the absolute worst HMO health care experience in my lifetime. I am 73 y/o and so i know a little about health care services that I've received over the course of my employment history/career and it's one disappointment after another.....

I call to make a appointment and was waiting almost 1hr just for them to answer my call and say…read morehello once and end the call

I'm totally switching clinics. Just had an appointment because of a sinus infection (I believe) was…read morethrowing up blood in the morning , throbbing headache etcccc.... Went to my appointment and had the rudest doctor. Normally I would ignore it , but I've already had bad experiences in this clinic . I had some miscarriages and it's hard for me to go back to this clinic, so knowing I haven't been feeling good, I chose to come back to see the doctor. Through my pregnancies, and appointment they were never worried about me or my babies health. This last appointment is the last straw. Seeing how I got told there was nothing wrong when I've had migraines for weeks, runny, congested and bloody noses for weeks, as well as throwing up blood. Do not recommend this place. They don't care about their patients.

It was fast clean and efficient the staggering was amazing and kind id definitely come back againread more

I would never go to Dr. Samantha Sondermayer again. I was told she could take care of some forms…read morefor me in the first visit, I was charged 330 dollars and she said everything looked fine and asked my to come back later to sign something and when I went back the forms were filled out saying I had a chronic problem because of a seizure 5 years ago and I haven't had one since. She lied right to my face and said everything looked good.

Dr. Castillo and staff have always been great. I have recommended others to come here if they…read moredecide to change doctors. He listens and is caring and scheduling is usually easy. I've been coming to his office for about 2 years now. Initially because he was so close to where I was living, but now that I've moved further away, I still will make the drive to his office. Also, the office is bilingual in Spanish and English, which is a plus for those who need a Spanish-speaking doctor, nurse, or receptionist.

I had an excellent first visit experience. Dr. Tomes has excellent skills, listening and verbal…read more My appointment was new patient interview. The intake paperwork is extensive and I thought that was positive. Bloodwork is convenient in their on-site lab. I look forward to having this clinic as my medical home base.

I spent a couple of minutes just now wondering if I should give this clinic one or two stars, as…read moreI've experienced very little to recommend it during my time here. Let's start with the constant shuffling I received between doctors, with at least one leaving for greener pastures. I finally wound up with Dr. Tomes, but within a few months of being under her care, she cancelled my insulin shots. Without notifying me first. Her explanation, when I finally got ahold of her, was that she thought I'd do better on Metformin. Except before that conversation, she didn't write me a prescription for it. Things only went down hill from there. Getting anyone on the phone is a twenty-five minute process, with unhelpful and untrained receptionists who contradict one another. Case in point: I made the mistake (putting the cart before the horse, as I needed to first find another provider) of trying to leave the clinic after suffering a heart attack, as my doctor had put me on no medications for clogged arteries and had been MIA for a year + before the incident (don't expect them to reach out to you, rather make appointments yourself, as I should have done). No statins, no anything. Well, I wound up with several meds from the hospital that they refuse to refill, and I have yet to get a straight answer as to their reasonong. The phone receptionist told me I had to come in before I could leave their "care". I soon learned there are no open clinics in Salem, and tried again to refill my prescriptions through their pharmacy. The next person I spoke to on the phone told me they couldn't help me with more than two of them, before finally telling me that her notes showed I'd already quit the clinic. That was news to me, and to Pacific Source, who've confirmed they are still getting billed by West Salem Clinic. This is what led me to writing my first ever Yelp review. I truly hope if you've already signed up with these people that your experiences are better than mine have been. If you're still shopping around, I commiserate with your arduous search, but I wouldn't recommend this place, especially Dr. Tomes.

Dr. Amy Card, saw over my husband and I when we first moved to Salem Oregon from California. I…read morepreviouosly had kaiser perminente and had an ongoing issue for years and was never given a diagnosis. It only took one appointment at Salem Health and Dr. Card and I was diagnosed on the spot with a prescription for treatment within an hour! Dr. Henry is amazing and currently works with both my husband and I. She is stright forward about things and has a kind way about her. She is quick to reply on mychart and place orders and is very knowledgeable. There have been times under her care in wich we needed to outsourse to a separate clinic and the transition has always been smooth. The office itself is close to my house and the front desk and security staff are super nice and helpful!!

salem health care skyline clinic. this is the worst drs clinic for seniors on hospice. salem…read morehealth clinic refuses telicom and insists seniors in hospice arrive for a 10 min appointment in an ambulance, rather than on zoom or telicom. they are the worst for making accessible health care to those who are too frail to come in. even those who have good health insurance. salem health care are supporting donald trump's agenda to make health care unaccessable to seniors. what ever happened to harm no one, falls on deaf ears here. this has been our experience. terrible! best not to bother contacting salem health care skyline clinic if you are old. apparently, they don't want you.

This location is a very accessible location with very nice staff…read more Very clean, courteous employees. Highly recommend it. Huge props to the awesome staff at the Pharmacy. This location is near lots of retail & restaurants.

Dr. Helen k. Bellanca MD is the most unprofessional and unthoughtful doctor I've ever come across…read moreat Kaiser. My opinion now is she was judgmental of me. She altered my medication list during an urgent care visit where she wasn't even my doctor, didn't discuss it with me, made it so I can't get my zofran after 7 years of use. Saying it's the reason I had a QT on my EKG when I specifically told her I hadnt picked up my medications in many many months due to very hard personal struggles. So how can a pill I took 10 months ago give my heart a QT now? She never even mentioned it and I had no idea until I went to pick up my medications and that she even made these alterations. I struggle with nausea severely and she took away my most helpful tool. I'll never forget the way I was treated today.

In 2023 paramedics brought me to the hospital. I didn't die, but they fabricated stories on the…read moremedical chart. The made it look like I was faking since they could not figure out what was wrong. I don't think they realized I had access to that part of the chart. Whoops. I was in a complete autistic shutdown/burnout and they had not a clue. As I mentioned, I didn't die -- but my doctor (the one with the great hair) commanded me to walk -- and not being able to walk was my primary symptom. So, I walked about 10 feet and nearly fell but stumbled back to my bed. They need to do better though, even though -- yes I am alive.

Salem Hospital has helped us so much this week after my elderly mother-in-law, who has Alzheimer's…read moredisease, fell and broke her hip. The first responders, emergency room, surgical care, nursing staff and discharge planing was truly above and beyond! We are so thankful for their amazing staff, help and services.

We have been patients at the Keizer location for seven years. Our doctor is great and very…read morededicated to his patients. This is a smaller clinic, but we've had to wait long for our appointment. The lab can be backed up at at times take awhile to get in and out. They have labs and x-ray available.

Miss Vetter, P.A. is awesome. Greets with a smile and listens with her heart. I could not be more…read morepleased with this care provider. Thank you.