We have been patients at the Keizer location for seven years. Our doctor is great and very…read morededicated to his patients. This is a smaller clinic, but we've had to wait long for our appointment. The lab can be backed up at at times take awhile to get in and out. They have labs and x-ray available.

Miss Vetter, P.A. is awesome. Greets with a smile and listens with her heart. I could not be more…read morepleased with this care provider. Thank you.

I have been with Kaiser over 20 years and I was prescribed Ozempic for weight loss and diabetes…read moretype 2. The doctor said it was cash only but a pharmacist told me I had a rider in my insurance that would cover this $730 medication and I would only pay $40. I meet the requirements for the rider to cover the meds. I have spoken to member services and Optima RX, the billing company, that confirmed I am supposed to be covered. Yet the pharmacy won't bill them and still insist I need to pay $730. No one in pharmacy or appeals is retuning my messages. I only get rude emails saying that it's not covered. I will continue to take it- but I want someone to explain to me how some managers say it is covered and some pharmacists say it's not! Why do I pay for insurance if Kaiser won't honor it?

There is not enough space here to express what I/we really feel about Kaiser Permanente Salem…read moreOregon's Lancaster/Skyline offices-as it is the absolute worst HMO health care experience in my lifetime. I am 73 y/o and so i know a little about health care services that I've received over the course of my employment history/career and it's one disappointment after another.....

I had an excellent first visit experience. Dr. Tomes has excellent skills, listening and verbal…read more My appointment was new patient interview. The intake paperwork is extensive and I thought that was positive. Bloodwork is convenient in their on-site lab. I look forward to having this clinic as my medical home base.

I spent a couple of minutes just now wondering if I should give this clinic one or two stars, as…read moreI've experienced very little to recommend it during my time here. Let's start with the constant shuffling I received between doctors, with at least one leaving for greener pastures. I finally wound up with Dr. Tomes, but within a few months of being under her care, she cancelled my insulin shots. Without notifying me first. Her explanation, when I finally got ahold of her, was that she thought I'd do better on Metformin. Except before that conversation, she didn't write me a prescription for it. Things only went down hill from there. Getting anyone on the phone is a twenty-five minute process, with unhelpful and untrained receptionists who contradict one another. Case in point: I made the mistake (putting the cart before the horse, as I needed to first find another provider) of trying to leave the clinic after suffering a heart attack, as my doctor had put me on no medications for clogged arteries and had been MIA for a year + before the incident (don't expect them to reach out to you, rather make appointments yourself, as I should have done). No statins, no anything. Well, I wound up with several meds from the hospital that they refuse to refill, and I have yet to get a straight answer as to their reasonong. The phone receptionist told me I had to come in before I could leave their "care". I soon learned there are no open clinics in Salem, and tried again to refill my prescriptions through their pharmacy. The next person I spoke to on the phone told me they couldn't help me with more than two of them, before finally telling me that her notes showed I'd already quit the clinic. That was news to me, and to Pacific Source, who've confirmed they are still getting billed by West Salem Clinic. This is what led me to writing my first ever Yelp review. I truly hope if you've already signed up with these people that your experiences are better than mine have been. If you're still shopping around, I commiserate with your arduous search, but I wouldn't recommend this place, especially Dr. Tomes.

In all my years, I've never had 'benefits' that were assumed natives were 'given' because if tribal…read moreenrollment or affiliation. I've been in Oregon almost a year and a half now, and it's only due to this pandemic and tribal nations eligibility status for the Covid vaccine that I chose to seek further information. I contacted the clinic and was got details for application requirements and requested an email for reference. After gathering the most personal information about myself and my child I'd shared with anyone (birth certificates, marriage license, ss card), along with my insurance card, I dropped it off and was told to check back by the end of the week to see if it had been processed. The next day, I received a call indicating it was completed and I was now eligible to request an appointment for myself and my daughter. As mentioned, my objective was to get the vaccine, and they just happened to have a drop in clinic scheduled the next day. I showed up early, confirmed my eligibility and took some paperwork to complete while waiting for my number to be called. In less than 10 minutes, I had the shot and sat waiting for 15 minutes to ensure I had no adverse side affects. The medical staff was organized and on top of their game, processing people in six stations and quickly sanitizing everything after each person came through. The 'command center' received the paperwork of each dose recipient and completed CDC vaccine cards with a reminder for each person. In no time, my name was called, I was asked how I was feeling, given my card with a reminder to come back in two weeks, and was free to go. Given the level of care provided today, I wouldn't hesitate to explore other appointments available going forward.

Horrible experience! Long wait time and abusive doctors. After being brow beatten and diagnosed for…read morea disease I don't have by an anesthesiologist at Salem Health's Comprehensive Pain Clinic I went to OHSU's Comprehensive Pain Center. The difference was astounding! A team of neurologists spent an hour and a half evaluating me and after many tests they diagnosed a severe neurological disorder and referred me to another specialty for another diagnosis of a painfully debilitating disease. Several procedures were performed by anesthesiologists under the direction of my neurologist with good results and a pain management plan involving multiple disciplines was developed. Salem Health should be ashamed of their clinic and the two anesthesiologists that run it. They have no business treating patients who are at their most vulnerable. A doctor that walks in a room and makes a diagnosis after looking at one page of the new patient forms is an incompetent at best. In my case the doctor at Salem Health spent 16 minutes with me and verbally battered me for disagreeing with his instantaneous diagnosis while sneering and ridiculing me. A year later I learned that he had falsified my chart notes by including results of a physical exam he didn't perform. He portrayed me poorly and it was a factor in the denial of my disability insurance. Then the clinic hid his chart notes when I repeatedly requested my records. For weeks they insisted that the only document in my file was the signed release but they finally provided them. When I tried to have my medical record amended Salem Health refused and backed their joke of a doctor. I was awarded disability benefits on appeal and because of the diagnoses and care I received at OHSU I'm doing better but the whole experience with Salem Health has left a bad taste in my mouth. No institution should hire and back such incompetence and no doctor or institution should have that much power.

Dr. Castillo and staff have always been great. I have recommended others to come here if they…read moredecide to change doctors. He listens and is caring and scheduling is usually easy. I've been coming to his office for about 2 years now. Initially because he was so close to where I was living, but now that I've moved further away, I still will make the drive to his office. Also, the office is bilingual in Spanish and English, which is a plus for those who need a Spanish-speaking doctor, nurse, or receptionist.

The care was beyond awesome very kind and caring and understanding got me in with in 10 minutes of…read more being there it's cleaning serine and the level of care was outstanding all the staff was definitely nice I will definitely come back here without a doubt

Terrible and intentional scam. If you do not regularly cut yourself or otherwise need urgent care…read moremore frequently than every 3 years, you are billed $485 "new patient fee." They do not mention it or tell you. They just scam you and tack it onto the bill for the actual care you received. If you call, you get a person who knows nothing and claims that no front desk person will ever know what to bill. It is a "new patient fee." If you escalate, they blame it on Medicare. If you let them know you are not using Medicare, then they blame it on the CRS rules. They must bill you $485 for being a new patient. It's such a blatant ripoff and it takes advantage of wounded or sick people. This place should be shut down for unethical billing. This is the reason you can get in quickly. Once burned, you never come back. They wait on the edge of their web for another unsuspecting person needing medical attention. Do not allow them to feed on your back account. I guarantee the extra 10 minutes to another clinic is worth it. Bryan

My husband is a patient at keizer Silverton health. He had a respiratory illness breathing very…read morefast during sleep. I knew something was wrong. I called asking for a chest xray or something cuz they were doing nothing to help him. They just thought I was a crazy wife. Well I'm a nurse! They wouldn't listen until his pneumonia was so huge it was almost fatal.

Dedicated staff. Reasonably good food. Nurses and aides listen to patients and family.read more

This place is not a safe place for nothing. It was a very bad experience on my grandmother and…read morewould not wish this on anyone. No matter the feedback of the staff should you believe it. This doesn't even deserve any stars. The nurses wouldn't come for about 30 minutes after she pushed the EMERGENCY BUTTON and this is NOT OK. These people deserve to be fired and treated the same way. You try having a wet diaper for hours. NEVER AGAIN AND DONT TRUST IT FOR YOUR FAMILY!!! This was torture and supposedly for any person with dietary restrictions it is "DISCRIMINATION" to aide to those restrictions. Not good for aftercare or for a home facility. They overdosed the patient with drugs in order to fall asleep and "forget about them". This is not a safe place whatsoever. My grandmothers patient next door to her even pressed her button and it took more than 30 minutes for the both of them. This place is DISGUSTING, DISRESPECTFUL, and INHUMANE. As a business owner myself I am hurt by the fact that anyone could be treated in such ways.