I have been with Kaiser over 20 years and I was prescribed Ozempic for weight loss and diabetes…read moretype 2. The doctor said it was cash only but a pharmacist told me I had a rider in my insurance that would cover this $730 medication and I would only pay $40. I meet the requirements for the rider to cover the meds. I have spoken to member services and Optima RX, the billing company, that confirmed I am supposed to be covered. Yet the pharmacy won't bill them and still insist I need to pay $730. No one in pharmacy or appeals is retuning my messages. I only get rude emails saying that it's not covered. I will continue to take it- but I want someone to explain to me how some managers say it is covered and some pharmacists say it's not! Why do I pay for insurance if Kaiser won't honor it?

There is not enough space here to express what I/we really feel about Kaiser Permanente Salem…read moreOregon's Lancaster/Skyline offices-as it is the absolute worst HMO health care experience in my lifetime. I am 73 y/o and so i know a little about health care services that I've received over the course of my employment history/career and it's one disappointment after another.....

I had an excellent first visit experience. Dr. Tomes has excellent skills, listening and verbal…read more My appointment was new patient interview. The intake paperwork is extensive and I thought that was positive. Bloodwork is convenient in their on-site lab. I look forward to having this clinic as my medical home base.

Picking up Covid tests. This clinic has seen a lot of change since I first became a patient in…read more2019. Construction continued through the pandemic expanding service for many by way of a new dental facilities and a mental health wing. Their lobby has been modernized with improved safety for employees with a glass wall between patients at reception, a multiple charging outlets for convenience while waiting. Though I must admit missing the painted nature mural. Service has always been considerate and timely once you get an appointment, though the availability is sometimes limited. Video appointments are available if requested. There's a Labcorp facility onsite in the event you need blood drawn or further tests. Ample street parking is available.

In all my years, I've never had 'benefits' that were assumed natives were 'given' because if tribal…read moreenrollment or affiliation. I've been in Oregon almost a year and a half now, and it's only due to this pandemic and tribal nations eligibility status for the Covid vaccine that I chose to seek further information. I contacted the clinic and was got details for application requirements and requested an email for reference. After gathering the most personal information about myself and my child I'd shared with anyone (birth certificates, marriage license, ss card), along with my insurance card, I dropped it off and was told to check back by the end of the week to see if it had been processed. The next day, I received a call indicating it was completed and I was now eligible to request an appointment for myself and my daughter. As mentioned, my objective was to get the vaccine, and they just happened to have a drop in clinic scheduled the next day. I showed up early, confirmed my eligibility and took some paperwork to complete while waiting for my number to be called. In less than 10 minutes, I had the shot and sat waiting for 15 minutes to ensure I had no adverse side affects. The medical staff was organized and on top of their game, processing people in six stations and quickly sanitizing everything after each person came through. The 'command center' received the paperwork of each dose recipient and completed CDC vaccine cards with a reminder for each person. In no time, my name was called, I was asked how I was feeling, given my card with a reminder to come back in two weeks, and was free to go. Given the level of care provided today, I wouldn't hesitate to explore other appointments available going forward.

Horrible experience! Long wait time and abusive doctors. After being brow beatten and diagnosed for…read morea disease I don't have by an anesthesiologist at Salem Health's Comprehensive Pain Clinic I went to OHSU's Comprehensive Pain Center. The difference was astounding! A team of neurologists spent an hour and a half evaluating me and after many tests they diagnosed a severe neurological disorder and referred me to another specialty for another diagnosis of a painfully debilitating disease. Several procedures were performed by anesthesiologists under the direction of my neurologist with good results and a pain management plan involving multiple disciplines was developed. Salem Health should be ashamed of their clinic and the two anesthesiologists that run it. They have no business treating patients who are at their most vulnerable. A doctor that walks in a room and makes a diagnosis after looking at one page of the new patient forms is an incompetent at best. In my case the doctor at Salem Health spent 16 minutes with me and verbally battered me for disagreeing with his instantaneous diagnosis while sneering and ridiculing me. A year later I learned that he had falsified my chart notes by including results of a physical exam he didn't perform. He portrayed me poorly and it was a factor in the denial of my disability insurance. Then the clinic hid his chart notes when I repeatedly requested my records. For weeks they insisted that the only document in my file was the signed release but they finally provided them. When I tried to have my medical record amended Salem Health refused and backed their joke of a doctor. I was awarded disability benefits on appeal and because of the diagnoses and care I received at OHSU I'm doing better but the whole experience with Salem Health has left a bad taste in my mouth. No institution should hire and back such incompetence and no doctor or institution should have that much power.

Dr. Castillo and staff have always been great. I have recommended others to come here if they…read moredecide to change doctors. He listens and is caring and scheduling is usually easy. I've been coming to his office for about 2 years now. Initially because he was so close to where I was living, but now that I've moved further away, I still will make the drive to his office. Also, the office is bilingual in Spanish and English, which is a plus for those who need a Spanish-speaking doctor, nurse, or receptionist.

The nurses assistant that took my payment,Jessie, got snarky with me when I asked about how…read moreexpensive " they were" compared with other clinics. He was all, I DIDN'T CHARGE YOU, I'm like okay your company overcharged me, but like my total bill was $480 I paid $270 because of my insurance. Jessie said," Your insurance is the reason it cost so much without insurance a walk in is $200. I was like , " well all this visit was for me was to get a refill on my thyroid medicine since the soonest I can get into my primary physician is in two months. Can't you do something?" He was like," We can't retroactively fix that." So NO, I DO NOT RECOMMEND THEM A TOTAL RIP OFF!

The care was beyond awesome very kind and caring and understanding got me in with in 10 minutes of…read more being there it's cleaning serine and the level of care was outstanding all the staff was definitely nice I will definitely come back here without a doubt

My husband is a patient at keizer Silverton health. He had a respiratory illness breathing very…read morefast during sleep. I knew something was wrong. I called asking for a chest xray or something cuz they were doing nothing to help him. They just thought I was a crazy wife. Well I'm a nurse! They wouldn't listen until his pneumonia was so huge it was almost fatal.