J was great he was polite and prompt the other guy on the other hand isaac b. was rough he needs a couple more days of training atleast he was nice though! read more

I called in an order today. When I got there I had to wait over 10 minutes to get my food. No one tried to come and help with the long line at the counter. When I called to complain, I was told by the manager that one of there registers was not working. I understand that problems can arise with anything, but there was no offer to make it right. I like McAlister's normally, but today was an epic fail. read more

Food is good. Soup is hot. Tea is delicious. And Arantza went above and beyond for me today in finding the lid of my cup. read more

McAlister's Deli - Delis Near Me - Waco, Texas

Slowest McAlister's I've ever been to. Place was clean and food was good. Took 40 minutes for them to bring us our mobile order.

I come here almost daily at lunch for tea with my tea pass. Usually have to wait in a long line and there is only 1 cashier most of the time. Very slow and a ridiculous amount of time to wait for tea only. There should be at least 2 cashiers during 12:00-2:00 lunch rush ALWAYS as this is a busy location at lunch. Poor management! Better put your to-go order in early because it will not be ready at the expected time either. The tea keeps me coming back and the food is decent, otherwise I would not be a regular customer. read more

Great service and such fresh food. Always enjoy eating lunch here. Service is quick. Order was delivered within minutes of sitting down.

The order was not ready until 18 minutes after the posted pickup time. Then, when I got home, I discovered that critical items were not included in my order. This is the third time in a row that my pickup order at this location has been late and the second time in three that it has been missing an item. I have had enough, and will not be ordering from them again. read more

Tracy and Stormi were doing nothing, and just standing around while I was waiting for my food for an hour. They are very incompetent and don't do their jobs efficiently. I normally never write a review but they were seriously inefficient. read more

Ordered thru door dash, and at first glance the sandwhich was already not appetizing. I open the sandwhich and see nothing but brown avocado, that undoubtedly should not have been put on a sandwhich. On a side note as well, I ordered the most subpar potato salad. I'm kind of new to this location but I'm a big fan of McAlister's overall, however I would not recommend this location. read more

McAlister's Deli - Jalepeño Jalapeño Turkey Crunch - Delis Near Me - Waco, Texas

Ordered food online , and was told 5 min before it was supposed to be ready the system was down and my order never went through. Was told to wait for the manager for about 25 min and then was told I would have to order again and it would be another 25 min . I was on my lunch hour and had to be back at work! Which it is always a bad experience at this location. Definitely DO NOT RECOMMEND! read more

I'm always surprised about their sad rating and I realized I needed to contribute. I got a Tea Pass this summer and feel like they always do a great job. It's always been clean, quickly cleared, and they are good about checking on refills! I'm a fan read more

I love McAlister's first and foremost. But yall. This was a half salad in the order and this much lettuce was brown? Can you at least pick out the soggy stuff ? Keep doing you, otherwise. Sandwiches are always good. read more

McAlister's Deli - Mondays salad maybe? (It's Wednesday) - Delis Near Me - Waco, Texas

Love the turkey dip and the kids spud and it's good and cutting meal I will come again

You cannot use your gift card for an online order. Poor customer service. Tried to order curbside and the employee made me come in and get my food. Sometimes they allow me to sub meat at no additional cost, sometimes they do not. Customization are never correct. There is no point of allowing someone to customize a sandwich if you're going to make it how you want as an employee. Submitting a complaint and was told someone would reach out to me in regards to the complaint and no one ever did. The employees just shove your food in your hand no hello, thank you, you're welcome, or goodbye. Every time I come here the experience gets worse. Therefore, my business as a customer has been lost. read more

McAlister's Deli - Dry, nasty incorrect meal - Delis Near Me - Waco, Texas

Pick up order. Everything ok. I just think the potato soup could be better. It was just plain, bland, without flavor & the actual potatoes were under cooked. Hubby loved the King Club though read more

Great service and the food was spot on. The salad I ordered was fresh and delicious. The restaurant and restrooms where very clean.

We ordered curbside as we do frequently. This is the second time that they don't give us what was ordered. Missing side items, sandwiches not made correctly. I called and was placed on hold and hung up on. Called back and drove back. They came to the curb to give me missing items. No I am sorry or anything. I explained that I know it probably wasn't her who made the order but they need to get with the program and double check orders as nobody wants to drive back. The employee just turned around and left no comment. Check your full order before you drive away! Chances are it is not complete or it is incorrect. read more

I appreciate the clean atmosphere and enjoy the food. There's no better service in Waco than McAlister's on Waco Dr. The managers and staff have gone out of their way to fill my needs on multiple occasions. read more

I tried to give this business a second chance and I instantly regretted it. I ordered the nachos this time thinking that no one could mess up nachos. I was wrong. When I opened my box all I saw was plain chips. I looked further into my bag and found a small cup with a few jalapeños and olives and smushed in there as well was a little shredded cheese and 3 brown avocado pieces. It was not worth $12 for a bag of chips that I could buy at the store for $2. I will not be ordering from here again. read more

Caesar salad was wilted and macaroni I ordered was not in bag when I got home. Not going back.

Quick lunch today. Food was good and I was in and out with food in less than 10 minutes. BLT was good with a bunch of bacon. Some places cut back on quality to save money. I was surprised how much bacon was added to the BLT. read more

I feel like since the remodel the prices have gone up and the size of the food has gotten smaller. I also don't like the tipping at the register! Who am I tipping? The person at the register or the one bringing the food? How do I know if the person bringing the food will be helpful? It's just awkward and feels like just asking for money. I don't like it read more

Last three times I've been here for lunch have been a great experience. Service was fast, food was delicious, and the entire because it was enjoyable. read more

My family & I absolutely love this McAlister'. The staff is so friendly. Rashaun always stops by our table checking on us & has the best smile. The food is delicious & the tea is the best. read more

Always a wonderful experience, friendly staff and excellent service. The food is consistently delicious. Rashawn, the manager, ensures each visit is perfect. read more

Just finished our Sunday lunch with the Reshuan and the great group of staff. The food was fresh, delicious and fast. The service was top notch and friendly. Thanks for the great lunch. Turkey avacado crunch is a great choice. read more

Ordered lunch for all of my coworkers and they didn't even get the order correct. Nor did they send utensils. How the hell do you eat soup, salad, and spuds with no utensils? We were on hold for 14 minutes and no one came to address the situation. I'd rather eat mint chocolate chip ice cream out of a toilet bowl than to eat here ever again. read more

The order took forever to arrive (even tho we were really the only ones in the restaurant) and the service was awful. I asked what soup was better between 2 and she couldnt tell me because "she's never tried the food here"... I'm sorry WHAT? We also ordered a cup AND a bowl of soup and they both looked like the exact same size. Really overpriced for the amount of half assed food we got too. Womt be back. You should go elsewhere too. Waste of time and money! read more

Ordered over the phone for a 1230 pick up. Showed up at 1225. Order came out at 1pm. No explanation. Gotta do better

We were hesitant because of the reviews, but decided to give it a chance. We were impressed with the quality and quantity of food, everything was fresh and delicious. The staff was friendly, courteous, and helpful. The general manager was checking on customers satisfaction. It was a great overall experience love McAllister's. Further, the place was so clean. Good job. read more

Went to this place and ordered the pecan berry salad. Asked for iceberg lettuce instead of the spring mix. Management came out asked if it's ok to make half an half, iceberg an romaine.... an brought me the regular salad with the stuff I don't like .. when I returned it 10 minutes later,, a cook came and informed me they didn't have any iceberg lettuce.. an walked away.... I was never offered a refund or even a apology Needless to say I won't be back. read more

We loved grabbing a quick meal from here. Since the renovation, this place is trash. I kept telling myself it's honest mistakes for past orders but after waiting more than 30 minutes for curbside and getting a rock hard sandwich. I'm over it. Save your owner comment reply. I also called, they put me on hold without warning, picked up and someone in background said "just put her on hold." read more

Hmm not sure why the ratings are so low for this place. I came on a Thursday and a Friday for to go orders. They were helpful, prompt and my orders were correctly made/packed in a reasonable time frame (10-15 minutes). They have a standard menu of sandwiches, salads and soups as well as baked potatoes and some unique sides. Would definitely come again when I'm craving deli fare! read more

The girl taking our order was so rude and they were cleaning up the place an hour before closing, already putting up the lemonade and mopping. I had eaten at the location by Baylor a week prior and is was delicious and fresh! This food at this location was terrible and flavorless. I also found things in my sandwich that were not listed on the menu. We will go back to the Baylor location. read more

I love McAlister's and come here quite often. I have had a few not as great experiences which it why I gave 4 stars, but overall I love this place. The employees are usually quite pleasant and the food is always good! The reasons I am giving it 4 stars: I am a vegetarian and one time that gave me real chili on my Spud Ole instead of the vegetarian chili. I have been about 2-3 times where they completely forgot about me. Everyone at my table would have their food and I wouldn't have mine and would have to tell them and basically they forgot about my order. These instances sucked but they don't keep me from going back. I have been so many times and have only had 4 negative experiences. They are always nice about fixing their mistakes too. read more

It's been a few days, and I never received a callback from a manager. I believe in giving restaurants chances to address problems, however they can't fix problems when they refuse to hear about them. read more

McAlister's Deli - Jalapeño turkey crunch with part of the pit and skin still stuck on the avocado. - Delis Near Me - Waco, Texas

Will never make the mistake of going to this mcalistets again. Will drive out of the way to the Hewitt o baylor location. The manager should be ashamed of the lack of customet service. read more

McAlister's Deli - Two chips with mybbowl of soup - Delis Near Me - Waco, Texas

What is going on with the management at this McAlisters. They are SO SLOW!!!!! And make no effort to acknowledge you anymore. I used to love this location. read more

Went for lunch and expected a bit of a wait due to the timing, but we stood in line for 30 minutes and had not moved any closer to ordering. Several online and phone orders going out the door and only 4 tables seated. The app to order at the table kept saying table ordering was not available at this location. No acknowledgment to those waiting inside. We ended up cutting our losses and went to Jason's Deli, ordered our food immediately, got served, and left within the amount of time we stood in line at McAlister's. read more

What's an appropriate wait time for an online order? It's been 25 minutes inside the store and very few orders are headed out the door. Many frustrated people waiting and only one person working a busy counter. Not sure where the problem lies, but in the meantime, we continue to wait. read more