I recently gave a three star review b/c of short items on delivery and pickup issues. I had a response from McAlister's Corporate shortly after posting with apologies and asked more questions. I certainly am impressed and humbled to receive a personal acknowledgment. She told me I would be contacted again. The local manager just called and I expressed my concern. Businesses are just that.... "busy"... but I know they care and want my business when I receive a call of apology. Thank you McAlisters; I am still a fan and love your Deli! read more

The following is my complaint I made to the manager, but got no response: My daughter-in-law came in to make my order for me, as I am disabled. She ordered 6 of your baked potato meals. 3 of the Spud Max and 3 of your Smokehouse spuds. The order taker was fine with that, but then a manager, which may have been you, said we could only have 3 orders of Baked potatoes. The reason was something about us taking all the baked potatoes you had. [therefore, you would have none for other customers] I thought it should be first come, first served on any item you sell. Then when we got home [Prague, Oklahoma] with the 3 that we were allowed to have, the Spud maxes were only trimmed with scant amounts of additives. I have ordered this item in the past when someone was able to bring me inside to eat and I was happy with my purchase, as the volume of each additive was generous. This entire incident [noon on the 18th] was very embarrassing for me because I was trying to treat a few friends that had purchased meals for me in the past. I had always thought of your place as being one of the best places to eat in Shawnee. Now, not so much. read more

I normally don't have an issues with this location. My mouth fell open when I saw this poor excuse for a wrap. I went inside to ask them to remake it and they just sent out the same wrap. I understand that everything doesn't always look like the picture but this was beyond pathetic. I spent 1500 of my points on this meal. I am a busy mom and was going to enjoy this meal by myself. I reached out to McAllisters and they sent me 1000 points as compensation. The younger guy at the counter was friendly. However the the young lady who I showed the wrap was not. And again she just sent back the same wrap without fixing it. read more

McAlister's Deli - What the wrap is supposed to look like. - Delis Near Me - Shawnee, Oklahoma

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Out of town and looking for somewhere to grab a quick bite for lunch. My friend from the area suggested we try this McAlisters Deli location. I've had it in the past in other parts of Oklahoma and remembered it being pretty flavorful and fresh. This however wasn't the case for this location. Though the customer service from the cashier was polite and warm, both of our sandwhich were cold the moment they were delivered to our table and we bit into them. Mine lacked a good amount of meat and my friend's soup had a hair in it. I'm not sure will be coming back to this location specifically but will continue to support McAlisters Deli. read more

McAlister's Deli - Honey mustard chicken sandwich - Delis Near Me - Shawnee, Oklahoma

Always delicious. Doesn't matter which location you try. The choose 2 is great. Try the nacho basket

My friend and I frequent McAllister's about once a month. It's always fresh and clean. There's always excitement amongst the associates, and the food and drinks are fabulous.. read more

they put green onions on my food my I clearly said NO green onion. It's ok if they do it once but this is the 2nd time in a row they have done this read more

EXCELLENT SERVICE!!! Helped a group of 20 in zero time and had everyone the food before we had even finished paying! So much better than scholtzskys, everyone was so kind and helpful 10/10 read more

They called our name and gave us the wrong food and the cashier and manager were very rude when we let them know and telling my mom she was the rude one when they where the ones in wrong read more

Catered sandwiches from McAllisters in Shawnee on Sunday for a graduation party. They did a great job and everything was perfect. I appreciate all they did for us. read more

Their sandwiches to soups and salads never disappoints I enjoy their salads they have different styles to choose from and it's a nice family restaurant or early lunch date! read more

Awesome lunch experience. My group and I were welcomed into McAlister's quickly and efficiently! Our food was served hot and delicious. I highly recommend this McAlister's for a delicious and healthy meal! read more

Great experience all around. Highly recommend half and half tea (or maybe and Arnold Palmer!), their potato salad is almost as good as my mom's, and their club. But honestly it's hard to go wrong. I'm getting hungry again just writing this review! read more

Normally I don't leave bad reviews on any business. I know people have off days and understand fully. I had placed my order online so that it was ready for pickup. Arrived at the store and no one acknowledged us upon arriving. I had to call the store, get someone to answer the phone just to get my order which we were standing at the counter for. We had issues with the food. My issue is that I found a foreign object in my food and paid for extra stuff on the sandwiches and did not receive it. I have reached out a couple of times already and still have yet to receive a call back. Horrible customer service. read more

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For the second time, both my husband and I have found broken toothpick pieces in our food. My husband found one and almost choked a couple years ago and recently I found one in mine. It isn't from the toothpicks placed to hold the sandwich in place. It's a separate piece in the sandwich. Definitely be cautious. read more

McAlister's Deli - Broken toothpick piece - Delis Near Me - Shawnee, Oklahoma

Came in with the family for a late lunch. Customers were stacked a few deep, with only one register open. The lady on the register asked for help from someone (I assume) was a manager who denied her help and some little teenage girl who was standing around doing nothing. The food wasn't bad, but the lack of consideration for the staff by other staff members was pretty lacking. We'd have probably gotten our drinks and been able to sit a little quicker if we hadn't had to wait ten minutes in line. Gal at the register was nice enough and apologized for our wait at least. read more

It's clean everything is made fresh everyday they've got excellent employees that love their job and like to wait on you what more could you ask for read more

Ordered the McAlister's club. 5 star!! fresh ingredients, presentation could have been in a television commercial. We were surprised how quickly our food came with how busy they were. Traveling down the 40 and want good food with the freshest quality ingredients? Give them a try. read more

My friend suggested McAlester's Deli lunch and so I decided to give it a shot. I ordered the Four Cheese Griller sandwich which was good but not great. Truthfully, I'd have like more cheese. Or less bread. Or thinner bread (the bread was like a muffuletta bread). I'd also like to have know that there was tomato on it. But the sandwich is mentioned on the online menu and not mentioned at all that's the board, do outside of knowing that it apparently has 4 types of cheeses I was in the dark. I ordered a cup of the broccoli cheddar soup. It was good with melted cheese in it. Sandwiches come with a pickle and I must say they have killer pickles. I also got an Arnold Palmer and I liked it. I may come do this all by itself. read more

I love McAllisters. My family does. But when you advertise 99 cent kid meals, EXCEPT pizza, but don't state that the kids pizza is $4 more, that's not okay, that's not good customer service and it's not good business practice. Your employees couldn't even show me where it STATES that kid pizzas are not 99 cents like the others. And especially in this economy, this inflation period, it's really sad. Not to mention the teenagers at the front with their snotty attitudes when I ask about prices, . Do better McAllisters, do better. read more

0 stars would be appropriate for this location. Manager extremely unprofessional. Horrible experience every time!!

Soup was cold and flavorless. Tea was yuck. Half sandwich was ok but tiny. Prices are crazy too. Won't be back.

Unfortunately this location is back to its horrible service. Last night my order was 6 items. I got 3 items. When I got home to feed the family half the meal was missing, including the dessert. My sandwich bread had been toasted and sitting out for hours, but only 1 of the 3 slices. Very strange experience. I will take another extended break from this Shawnee, Ok restaurant and keep my fingers crossed you get it worked out soon. The town in small enough that word gets around. read more

Pretty good deli store. Had the Choose 2 combo of spicy chicken southwest and tomato bisque. Good spicy taste of the sandwich and the bread is pretty good quality too. Tomato soup is flavorful and crackers balance the soup at just the right level. My family had the potato soup and veggie sandwich. The sandwich do have a good variety of vegetable and the combination of the bread with the vegetable are awesome. read more

Me and my family came in today and all four of our meals were messed up. the french dip came with onions in it, the grilled chicken club had everything on it after asking for some modifications, the veggie wrap with turkey has onions and mayo splattered all over it. The line was out the door and they were out of almost half the menu. The front of house was dysfunctional and many orders had to go back and get fixed. This place needs to get fixed, was way better before remodel read more

Drove 45 minutes to get the wrong order. The entire order was wrong. I contacted the store and was informed by the manager I would have to drive back 45 minutes to get a $20 refund. I said no. And that was the end of it. So won't dine at any of them ever again. And will tell all my friends and family. So that was a stupid move. Of course you can refund my credit card. Lol it's 2022! read more

First and last time trying the pick up option. After over 10 minutes in line for pick up window and only one car getting their food, I drove off. There was still 4 cars ahead and 3 cars behind. I would think ordering/paying ahead and picking up at the window would be a streamlined process. Really hope this improves because the menu looks really good and I love easy pickup. read more

I absolutely love this McAlister's Deli!! The team is so helpful and go above and beyond. I love that the restaurant is so clean! Me and my family love eating here and it's quickly become one of our regular spots! read more

PLACING A TO-GO order: Menu is overwhelming! So many delicious options available. Recommend: Cobb Sandwich on a bagette with Mac & Cheese side. Restrooms - Mostly clean Staff - Friendly Overall cleanliness - Check! This was my very first McAlister's Deli experience. I'm not blown away, but it was a great option on the way to Little Rock from Clinton, Oklahoma. It's WAY better than a Subway. Everything was fresh & clean, and tasted great! read more

The employees are the sweetest people in the world. Our order accidentally didn't get put in the computer and they gave us chips and queso for free, it was just so sweet. They're the best!! read more

Great place awesome food great amount easy to share. Very tasty salads and soup we also live the tea and strawberry lemonade wished we had on in California. The girls working there are also very nice and attentive to the customers. Great job! read more

If I could score review with a -50 I would! If this had happened one time to us it would be enough but every time is too much! My husband had a to go order which he waited 45 min on AGAIN!! As he watched 22 cars receive their food in the drive through and two customers order, receive their food and eat and leave! And two more customers order after him receive food to go and leave! Claiming it was new staff or they are short of staff is an invalid response when you see this many other customers receiving their food and leaving! My husband spoke with them about these issues and manager was nice and claimed she would be mailing two free meals to our address but we have heard this before and it never happens!! First review I have ever done because of my disappointment in what had previously been a fairly good Mcalister's prior to about 6 mos ago! I had been a long time customer! read more

Terrible service. Still waiting on food. Ordered 40 minutes and counting. Very slow service.

This is my go-to McAlys! The staff is so sweet and they always remember my order. Their kindness goes a long way :)

Made an online order last night. I was given very terrible service the food wasn't ready till 30 minutes after the arrival time the website gave us and I understand business gets busy but they didn't even give us a heads up or anything. Then when we got home with our orders they didn't even add the extra toppings I paid for. Overall just a terrible experience. read more

Best iced tea in the state. Yup. No more need be said. And yes, only a good Southern boy such as I am could write such a brief but glowing review about something so seemingly simple as ICED TEA. (Hey, don't judge -- iced tea is essentially a freakin' sacrament in the South. We hillbillies take our iced tea VERY seriously.) read more

I have always loved McAlister's Deli, mostly for their sweet tea, but I had their club sandwich and Broccoli and Cheddar Soup and it was on point. Their sweet tea is second to none and they serve it in very large cups so you aren't walking away without being completely satisfied. Their menu covers a lot of fine deli meats as well as some delicious loaded potatoes. I highly recommend this restaurant. read more

McAlister's Deli - Delis Near Me - Shawnee, Oklahoma

I eat here all the time because it's one of the only healthier places in Shawnee that's easily accessible for me. It's delicious but I wish they were more consistent. Portions will be off, and sometimes even the quality(bad lettuce, old squishy tomatoes, I've even gotten bad chicken before). Over all the service is fairly good though. Make sure to try their southern approved sweet tea! read more

Great food. Great service! A classic deli experience and the food is delicious! Loved how quickly we were in and out. A+

Horrible..... I paid 11 and some change for horrible service here. The young lady taking my order keep scratching her nose while holding my bank card. Gross, when my food came out it was spilt in the bag, I brought it to their attention. They could've cared less. Needless to say they didn't fix it. I loved this place in the beginning, what the heck has happened. read more