MC Surfaces left me with a poorly done kitchen backsplash. The tiles are not aligned, the grout was not mixed properly and there is cracking in several places. They put grout at the part where the counter meets the tile instead of silicon. The Schluter trim is sharp and uneven and they did not use any end caps to finish off the sides of the tile. All I've gotten are excuses from the company, and the guy who's supposedly in charge - Ryan Parmelee takes no accountability for anything and tries to shame you for complaining about their shoddy work.
Instead of trying to make things right, Ryan and the team at MC Surfaces sent me down a never-ending path to trying to get the job fixed with no real intention to ever remedy the situation and just hoped I would give up and they'd be done with it. They sent out two contractors who actually made things worse, and each time they went to the wrong address and made it like I wasn't home even though I confirmed with my Ring doorbell system and me sitting here waiting for them that they were no shows. So when trying to get them back out they made it like it's my problem and if I wanted it fixed I'd have to reschedule as if it was me who canceled even though they never showed.
Their design showroom is really cool and Stephanie the person at the showroom is a nice lady, but that's about the only positive I can think of. As soon as I paid for the job in advance I was at a disadvantage as they seemingly had no motivation to do the job correctly.
Since the poor job I've had 3 independent contractors come out to assess the work and all 3 echoed the same things I mentioned and said it was obviously done by an inexperienced tile layer and the job they provided should not be accepted and I should get my money back or have them redo it all. Unfortunately, Ryan became very combative on the phone with me and was impossible to deal with so I ended the call and decided I'll hire another contractor and eat this loss. But I wanted to make sure I let people know online about how they did not stand behind their work (which is all subcontracted out to shops who seemingly don't take pride in their job) with me.
I'm very disgusted by my interactions with MC Surfaces, Inc., and was hoping for a more reliable experience from a local small business. However, they really duped me, and they were insincere about it all along. They're the type that would use that cop-out apology - 'I'm sorry you feel that way.' I got taken and it's a shame, but hopefully my review helps you learn from my misfortune at least. read more