I shop this Home Depot several times a year for some of our Gardening Supplies and most of our Home…read moreImprovement item needs. My only complaint is not being a professional contractor you can never find any staff to answer questions that myself and I'm sure many others could use. Overall really like HD.

Terrible customer service! Me and my husband purchased refrigerator for 3000$ on September 1 . It's…read morebeen almost a month since they promised deliver and install it ! They keep saying tomorrow... tomorrow.... Since September 8 ! Unprofessional! Home Depot delivery service is a scam ! They rude and mean ! I will never buy anything from them again! The lies to the customer! I have a little baby girl at home and they made her cry one day ! Also because of them I ve lost a lot off food taking food out back and forth 6 times ! Yes ! 6 times they told me delivery is coming please prepare your old refrigerator! My husband insulin got bad because of that ! Zero for service at this store !

Very Disappointed with My Recent Visit to Ace Hardware…read more I've been shopping at this location since 2010, always trying to support local, family-owned businesses--but after today, I'm seriously rethinking that choice. I went in to return an item and was upfront and respectful from the start. I let the cashier know I had a return and quietly waited my turn. When I reached the counter, the senior cashier immediately told me I needed a receipt. I explained that I purchased the item this week using my Ace Hardware account and debit card and assumed my phone number could be used to look it up--something I've done at other stores, and what I thought was a benefit of having an account. Instead, she repeated "you need a receipt" and took the item without further explanation. I even reminded her that she had helped me find the item earlier that week and asked if she could look up the purchase. Still, no clarification--just the same phrase, again. While this was happening, I noticed a young man in an Ace shirt standing silently about five feet away from me, staring. When I asked what his issue was, the cashier told me to "not worry about him." Frankly, that made me more uncomfortable. Still confused whether the return was going through or being denied, I calmly asked what was happening. She raised her voice and said, "I'm returning your item." I asked if she found it on my account, and she replied, "You should have had [a receipt], but I'm just returning it." She then struggled to find the posted return policy sign--which was supposedly under the glass at the counter, behind a push cart--and couldn't locate it. I simply noted that if she couldn't find it, customers likely wouldn't see it either. We finished the return, I thanked her, and mentioned I didn't plan to come back after that experience. Her response: "I'm not talking to you anymore." As I left, the same young man followed me outside. While I was in my car, I saw him still watching me from the entrance. I cracked my door and asked if there was still a problem. He said, "I'm just doing my job." I asked, "What, security?" and shut my door. A moment later, I watched him pull out what looked like a Milwaukee Fastback knife and start poking at a pallet. Completely bizarre. This whole experience left me in shock. I've had great conversations with some of the employees here in the past, but today exposed an attitude problem that can't be ignored. I expected more from a store I've supported for over a decade. Now I understand why more and more people are turning to big box stores--at least there, basic customer service is consistent and respectful. Very disappointed.

I've found them to have pretty much everything anytime I may have needed something. If you ever…read morehave a specific item you need ask if Sal is available. He and his family have owned this business for many years and thus he is very versed in every hardware need.

Customer service is non existent. Last December our John Deere lawn tractor was brought back in a…read moresnow storm uncovered. It was covered in slush and road salt, Customer service offered no remedy and a weak apology. It seems they could have covered it or waited till spring to bring back. Also, we recently called customer service because the brake handle broke off. After no response after several hours we contact the main office. We were told it would take several weeks before service we could get it serviced. When the Cazenovia NY location was locally owned we had excellent service.

Very happy with Scott Dutcher and mechanics at Cazenovia equipment! Gave him my tractor model,…read more they then furnished and installed backhoe attachment for me, then mechanic showed me how to work it! Picked up and dropped off at my door step no hassle! Thanks Cazenovia Equipment Company!!!

One of the nicer Bed, Bath & Beyonds in the Syracuse area. I have been to this store on several…read moreoccasions and always find myself getting lost in the selection available in the store. This place has everything you need to furnish you Kitchen, Bathroom and most other rooms in the house. The staff is always very polite. Today my wife and I were stopping in to try and pick up some new bed sheets. We found a set we liked and my wife thought she had a 20% off in store coupon. Turns out her coupon was expired. However, the store manager was nice enough to print us out a new, valid one! Saved only a few bucks but those bucks add up don't they?? My favorite items to browse in the store are the kitchen knives. They have several higher end brands to choose from including Henkels, Wustof and Shui.

Yeah a big FUCK YOU to this specific BBB store and the entire company in general. I ordered an item…read moreto be picked up at the store that was a gift for my mom and was planning to pick it up before Christmas, and didn't have time to pick it up quickly because i am A HEALTH CARE WORKER who works overtime/doubles to help patients during this horrible pandemic. This company has the audacity to cancel the order after three days of me not coming to get it and mind you, they gave me no deadline to come pick the order up in the confirmation email or ANYWHERE ELSE. That was a big fuck you to someone who is busting their ass to take care of the community, and now I can't even have what my mother wanted for Christmas because they are all out of stock of the item in all stores in my area. I demand compensation!!!!!!!!!! NOWHERE, NOT EVEN THE WEBSITE OR CONFIRMATION EMAIL STATED THAT I NEEDED TO PICK UP MY ITEM WITHIN A CERTAIN TIME FRAME. This company should be grateful I even ordered from them in the first place! While the Rich company owners are raking in billions of dollars for the holiday season, I'm over here wearing 3 masks and working 12+ hour shifts to come and find out that the only thing that my mom wanted for Christmas was ripped out of my hands because it "wasn't picked up within 3 days" and cancelled with no heads up. Any good and respectable company would've called or notified the customer. A simple "you have one more day to pick up your package" would've been nice, because then I would have had somebody do it for me. merry Christmas to the bed bath and beyond company, that's why you're fucking going out of business .

Needed coleman lantern mantles the night before going canping - Tractor supply did have them, but…read morePerry's did! All with a smile!

Double the price of Wal-Mart, or big lots next door. At least in household items, I didn't check…read morethe hardware part. Literally double. Try big lots first and go to parrys only if you're desperate and can't find what you need at big lots.

I have lived in Waterville for 33 years and have gone to Morgan Hardware hundreds if times. Tom and…read morehis staff are always there to help. They have a big selection of items from gifts to electrical to plumbing to paint. You name it, they got it...

Decent place to buy home improvement items…read more I've been here a few times during a project building a home. They staff had a good working knowledge of their product lines, but seem to lack in customer service skills (at least I thought so). Their prices are very good, but some items are hard to get quickly. Overall a reasonably good place to shop for home improvement needs, but not a ton better than the big box stores, in my opinion.

We went over the weekend to sign up for the Landlords Program and to start pricing items for an…read moreapartment we are redoing. They could not have been more helpful, they explained the way the program works. And went further to tell us about the coupons they offer specific to their store. The selection of items was really great too!

I always get friendly service there. I just recently had my hip replaced Rachel the store employee…read morehelp me with the heaviest salt bags. Inside the store and also waited so that she could put the bags in the back of my pick up for me. Now this was Service..

One of the employees flipped the breaker for the bathroom lights while I was on the toilet!read more