Their prices are even better than Home Depot, and their staff is much more knowledgeable…read moreThey can give you advice anywhere from how to fix a hole in your wall to how to fix a leaky pipe & tell you just what to do and just what you need I've been going here for years and They've never let me down The owner Doug is very customer service oriented and his son is taking right after him They've actually save me money by showing me cheaper ways to do things, for example just today I was going to fix a hole in my wall by purchasing drywall and cutting it etc. but they showed me something called a "drywall patch" that I've never even heard of and it's much easier and cheaper than all the supplies I would've needed to fix it the old-fashioned way Their selection of products is very impressive for such a small store, everything from hardware, household supplies to paint to pet food

We ordered a Weber grill from this store. Norm and Joeseph delivered the unit…read more Went flawlessly. Stay away from "the big box" stores and shop local. Fabulous service!!

I hate going into big box stores like Home Depot and Loew's when all I need is something small for…read morethe house. Located only a mile from me, this Ace brand location has what I need 8 out of 10 times. No more searching for an item or even an employee to help you find what you're looking for for 10-15 minutes. You can be in and out of Saly City Hardware in 5 minutes.

This store consistently has exactly what I need. Plus, they gave a knowledgeable and willing…read morestaff.

They are local and have been here for years. They have bounded with so many families and are a…read morefamily owned business. They have the cutest kittens and I love coming to such a reliable and friendly environmen!

Extra friendly, helpful and knowledgeable. Can usually depend of them to have what I need at the…read moresame prices, while avoiding the drive to big box stores. Support local whenever you can if you know what's good for you ;)

Super helpful and friendly. Down to earth knowledgeable staff. Worked well with my contractor.read more

have done business with them for over 35 years and they are the best ! they have the supplies and…read morehelp i have always needed.

The staff here is pretty friendly and helpful here. From remodeling our home to outdoors. Home…read moreDepot is easy and close to home. Mostly every household item you can find minus some plumbing fixtures ext. the price is using fair.

So the running joke is that the Home Depot has terrible customer service and associates hide from…read moreyou when you go there. I had to run to the garden center for something, and had the opposite experience. The staff member manning the entrance greeted me when I came in, and helped me find the item I was looking for. The aisles are a little wacky and he wasn't able to direct me perfectly, and I had to do some wandering and scrounging. Still, he was so nice and at least seemed willing to help, which is more service than I usually get in these kinds of big box home stores. I'm not super handy so I can't really weigh in on everything here, but the garden center was pretty nice.

Now known as Ace Hardware, the staff are really helpful but the real star is the manager. Don't…read moreknow his name, but he's the little guy with the big mustache. He seems to be always working and today he went above and beyond the call of duty by locating a part for me. Had to go in the back and dig around but came up successful. Give that man a raise.

Best place to get screens re-screened! I love The Screen Man! He's so helpful. He re-screened a…read moredoor for me and noticed that the weather stripping on the bottom was coming loose. He helped me find new stripping and then installed it in the store before he carried the door to my car. What service! Every time I go into the store I get excellent help. Beth in the paint department was very helpful as we were picking out oil based stain colors for our deck. So many choices. Great place to get advice and help. And you will be amazed how much product they have in the store. Thank you True Value Northeast!

Great hardworking and delightful staff who made the whole shopping experience easy and accessible…read moreto someone like me who is basically useless when it comes to tools and hardware. Workers "Matt" and "Robby" were SUPER helpful in helping me find my item as well as giving me advice about how I should set things up. Also, I don't mind that their cookers are in boxes in the cellar, I'm sure it makes the front of the store a little less clustered, haha! Keep up the good work team!

It requires no stars, but I can't do that. My wife and I stopped; I wanted to check a BBQ pellet…read moresmoker. The cost is about a grand. We asked a person we were told an asst manager, then he told my wife we have many cookers in boxes in Cellar. Just rude, we would never buy or stop there again. Other places sell them thank goodness. Horrible people skills, I hope the owner reads this. They are trying to sell a big-ticket item without seeing it. Clowns

I have lived in Waterville for 33 years and have gone to Morgan Hardware hundreds if times. Tom and…read morehis staff are always there to help. They have a big selection of items from gifts to electrical to plumbing to paint. You name it, they got it...

NEVER use Lowe's - especially this store and all the services connected with them. Unprofessional,…read moreunbelievably bad customer service. We had a very simple kitchen remodel and they have turned it in to the biggest nightmare.

DO NOT do the surveys on the receipt. I got scammed and taken for 500$. Lowe's was NOT helpful at…read moreall. I went back and forth between the store and corporate and they gave NO help. thank goodness I have a wonderful credit union that listened to me and helped me with the situation. I went into the store today and asked for a manager just to simply say you might want to check into this. the manager was so rude and was blaming it on me. I said the only reason I came in is that you might want to check into it for others sakes and she was completely dismissive and rude. Absolutely horrible customer service so DO NOT take the surveys so you don't get scammed.