There are not enough words to express how extremely disappointed I am in this company!! I've given them several chances and still they cease to amaze me on how TERRIBLE their customer service is. I have dealt with this company both personally and professionally, and every encounter was a nightmare.
First time using them, I almost lost out on a rental property because they couldn't get my application processed to the landlord in a timely manner. After the initial rental agreement, they were out of the picture at that property--THANK GOD. I was able to let that go because they were only assisting my landlord in getting the property rented.
Second time I used them really made me understand that at the end of the day they do not appreciate their customers what-so-ever! Once my lease was signed I was to pay directly to McCormick and deal with them for all of my needs because my landlord was out-of-state. Fine. But the second something goes wrong and you need something other than a rent check cashed, GOOD LUCK. I had to pull teeth to get them out to fix my garage door that wouldn't open while my car was stuck inside because the person in charge of that department was unavailable (as always) for whatever reason. I got a personal (nasty) phone call from the owner, Trinity, telling me she's working on it, although she was clearly annoyed she had to get involved.
Two months before my one year lease was up, the kitchen ceiling started falling apart due to a roof leak. I contacted the head of the rental department again....and again....and again. Finally, after making all the arrangements myself, a company sent someone out to look at the roof about 2 weeks before our move-out date. Who knows if they ever got it repaired after that.
And my FINAL breaking point with them was the deposit check! IT WAS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. No one returns your calls or emails. They count bother to send me my 'final walk through' paperwork, although it was promised to me on 3 separate occasions. The office staff is definitely trained to tell you repetitively when you call that "we legally have 45 days to return your deposit". I think it was repeated to me about 100 times. And after about 10 unreturned phone calls on the 41st day--when I called in a rage having had NO information sent to me about the deposit money, I was connected with the owner, Trinity, for the second time. I couldn't get a single word in when trying to express my frustration with the communication between the company and myself. She finally asked me "do you want my help or not?"...which is unacceptable coming from a BUSINESS OWNER.
As I said before, most of my dealings with this company dealt with rentals, but they left such a bad taste in my mouth that I would not even consider them to help me find my first home. Awful, rude, unprofessional company. All the negative reviews are not a lie. Take you business elsewhere!!!! read more
