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    Mc Computer Micro Center Oceanside

    2.0 (4 reviews)

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    Best Buy - Oceanside

    Best Buy - Oceanside

    2.4
    (391 reviews)
    $$

    Geek squad guys were incredible. Came in for a backup camera and a head unit installation and they…read moredid it in no time and were super helpful explaining the process. Very fair prices as well compared to other stores. Would definitely come here again if I needed some electronic work on my truck!!

    I rarely leave negative reviews, but this experience was so frustrating that I feel compelled to…read moreshare it. I purchased a brand-new iPhone from Best Buy that turned out to be defective. I attempted to return it immediately, but after waiting approximately 1.5 hours, I was told the system was down and to come back another day. On my next visit, after another lengthy wait, I was told to drive to AT&T to have the phone unlocked. AT&T informed me they could not help because the device was sold and controlled by Best Buy. I then returned to Best Buy and was told to wait 48 hours and try again. Over the course of multiple visits, my family spent well over 10 hours trying to resolve what should have been a straightforward exchange for a defective phone. The final visit alone took approximately 5 hours to complete the return, replacement, and data transfer. What is most disappointing is not that the phone was defective--manufacturing defects happen. The issue is the repeated misinformation, multiple trips, excessive wait times, and lack of ownership in resolving the problem. My wife and I have two young children, and the amount of time required to fix a problem we did not create was unreasonable. I have attempted to raise these concerns directly but have not received a meaningful response. I'm posting this review in hopes that someone from Best Buy management or customer relations will review this situation and explain how this level of customer service is acceptable.

    Modern Tech Computers

    Modern Tech Computers

    5.0
    (15 reviews)
    $

    My computer recently experienced an unexpected crash, which left many heads scratching. When I…read morediscussed this on the phone with the owner Ben, he immediately knew the cause and proposed a solution. I took the computer in, and, after determining that the hard drive was no longer good, Ben then proposed a solution, which he worked on fast and efficiently, reassuring me that he was on top of things. But the most eye catching aspect of this business is the personal touch and first rate customer service, patience and communication. Ben takes the time to carefully explain every issue to people...shall we say, far less computer literate than he is. This is a most welcome perk in an age when customer service, courtesy and communication seem to be completely lost on this generation in any given field of business or service. That alone convinced me to consider Ben for all my future computer issues.

    A few weeks ago my laptop screen went black while working, and I was unable to get it to reopen…read moreWindows. I was panic-stricken because I had work deadlines to meet, so I began a search for help as quickly as possible. Ben at MT Computers in Vista was the first place I reached after leaving messages for several others. He told me not to worry and to bring my laptop over to MT Computers, which I did. After updating me with his plan for a course of action and price estimates, he fixed the problem, updated Windows 10 to Windows 11, and ordered a replacement battery. He returned my laptop to me in less than 24 hours, which I really appreciated, and told me that he would let me know when the replacement battery came it. Meanwhile, I could work on my laptop. The replacement battery came in a few days later, I ran over to his shop, and he replaced the battery in about 10 minutes while I waited. However, the battery would not charge up as it should, so I replaced the power adaptor to rule that out (they're cheap), but still the battery would not charge. When I let Ben know, he ordered another new battery, and installed it. Still the battery would not charge, so he ordered a third battery, this time from another vendor. I ran my laptop over one more time, he replaced the battery again in about 10 minutes, and the third battery was a charm! Ben was very kind, reassuring, pleasant, and patient with me. I highly recommend Ben and MT Computers to anyone in the Vista area in need of prompt and efficient computer servicing with great communication and a smile. Thanks again, Ben and MT Computers . You're the best! (Modern Tech Computers @ 760-727-8038)

    Mc Computer Micro Center Oceanside - itservices - Updated June 2026

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