My doctor's visit went smoothly. I felt that my needs were heard. They have a clean environment and…read morefriendly staff

Been taking my two daughters since day 1 with Dr. Wang, best pedestrian. Going on our 7th year with…read moreher. Strongly recommended Dr. Wang

1st time here with my daughter, And ladies in front desk…read more their were so nice with us . Dr. Was so sweet too.

I am writing to express my profound distress with a recent interaction with your staff/receptionist…read moreMr. Esteban G. My experience was deeply upsetting and has left me feeling disrespected and undervalued as a patient. Upon arriving at your clinic, rather than a welcoming greeting, I was immediately told that I can't be seen due to a ten-minute tardiness. Such a curt dismissal demonstrates a startling lack of understanding for the complexities of patients' lives and the potential reasons for arriving slightly late. I understood the fact that in order for me to be seen, I had to be within the 5 minute grace period, hence it is the only way the "system" can record my visit. I had told them that I was more than happy to reschedule. One of the receptionist told me that my doctor was still seeing the previous patient. So I had also asked if there was any way to change things manually, since if I were to arrive early, I'd still be waiting at that very moment. I received a stern "no". I have attempted to ask if there were other ways they can sincerely help me since my doctor was still on hold either way. The receptionist clarified it to me that the clinic was not a place of "BUSINESS" but a doctor's clinic yet she kept repeating that I had to be on time and the "system" won't take me in. She was extremely indifferent and wouldn't let me talk and kept repeating I had to be within 5 minutes and finally asked me if I understood then whispers in front of me, "Of course you don't". The receptionist's insistence on the inflexibility of the system overshadowed any concern for my well-being. It is incomprehensible that individuals in a healthcare setting could be so devoid of human kindness. To be spoken to in such a demeaning manner is not only unprofessional but also deeply hurtful. It is evident that the focus is solely on adhering to rigid protocols rather than providing compassionate care. They don't know what people are going through or what kind of pain they are in (or even enduring at that moment they are face to face with them) and for them to talk without compassion is extremely sad. They do not have empathy! The way one of them talked did not have any kindness at all. It's not about the rules or whatever system is in place. Why can't people show some humanity? When you talk to someone and you hear the tone and the way they speak, I just know that lady was not a kind person. Needless to say I felt very disrespected. Her dismissive tone escalated my anxiety to an overwhelming level and caused me a panic attack. I had a panic attack because of her demeaning way of talking and had to excuse myself for a couple of seconds. When I was ready to talk again, she then expresses that she was sorry I took it "the wrong" way. Clearly she/both ladies didn't care about anything but their "system" and for that reason I am going to transfer to a different clinic. I was recommended by friends and family to move here but now I'm going to recommend back to them to avoid this place. If you ask your receptionists Mr. Esteban G. about this incident I bet you hundred times they will respond that this "customer" did not understand a single thing. Thank you so much for reading all the way through, I wrote this with utmost sincerity.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

My family and I have been under Dr Pengson care for a few years. This doctor makes himself…read moreavailable to his patient. We never feel rushed during our examination. This doctor does not over book. We have never experienced long wait times. The office is always clean and his staff members are friendly and professional. Dr Joel Pengson is the best physician I have ever had! My family trust is in Moreno Valley Community Medical Group 100%. We are satisfied with his service and highly recommend him.

5 stars is not enough, been seeing Dr. pengson since he was on Fir...he is awesome. I moved away…read morefor a few years and he remained my doctor, during the pandemic he kept me feeling safe and reassured me. He takes the time, gives a direct access number to patients(which I use often, probably too much) he responds quickly and is very resourceful. The office staff is kind. They get pretty busy, every department, and often don't reply back, unless I text him and tell them I can't get a hold of anyone, and then they call immediately ( and I do mean immediate, I'll still be in the middle of a text message with him and they will call) Other than that, I am very happy with the care I receive.

If you're looking for an honest doctor and staff look no further. They took me in last minute and…read morethe wait time was about 15-20min which isn't so bad. The pricing is reasonable and I felt very welcomed by the staff. I highly recommend this clinic if you're in the area or from the area. Si estás buscando un médico honesto y personal, no busques más. Me llevaron en el último minuto y el tiempo de espera fue de unos 15-20 minutos, lo cual no es tan malo. El precio es razonable y el personal me sintió muy bien recibido. Recomiendo encarecidamente esta clínica si estás en la zona o es de la zona.

I really appreciate the help they give you here ...the staff is very friendly and helpful and the…read moredoctor is so accurate about everything....if your looking for a good doctor's office I highly recommend coming here!!!

This place always has issues with their phone system for years now or never wants to pick up the…read morephone. If you ever need to speak with them YOU MUST come in person to have the privilege of communication to make appts or ask questions. Leaving a message on their system goes into a black hole that gets no response. The quality of care is not something I would consider safe, many suggestions or advice for care end in hospitalization. It would be nice if they could improve with communication. The only way you can reach a live person right away is after 5pm because that rings directly to an answering service who will NOT reach out to anyone in the office (office closes at 5pm). The best they can do is an after care nurse after a long delay. You would actually have better luck reaching Tesla over the phone than you would at this place. Noticed the Business owner response below and I called 800-403-4160. Tried to navigate the IVR and finally got to a live person. I asked if they can transfer me to the Patient Experience Team, I was told no dept, group, or people like that exist. Would you kindly share the exact phone number and IVR key sequence to get to a LIVE person without being on hold for extended wait times?

Promp service, nurses great manners, caring Doctor makes sure to lesson to me as questions, suggest…read moreother alternitives to help you with your treatment, give you lots of information take the time to lesson, if I dont have appt an need to go in they make the time to add me in always there very considerate, help you fine the best medicine solution, and is a great place to go I am very confortable with my doctor an nurses fill safe. VERY CLEAN VERY UP TO DATE COVID AWARNESS AND PROTECTION, NICE AREA And parking accesible

I work in medical field, Dr Guzman is very a caring physician and I appreciate his "analogy…read moreexplanations".... his staff are great as well! My entire family is under his care!

I know that I posted a review some years ago but I felt that I needed to reiterate how blessed I am…read moreto have Dr Guzman as my famiy's doctor. I'm a bit older now so I'm having to deal with tests and specialist and all sorts of things that I've never had to before and it's all been incredibly frustrating. Thank God that I have Dr Guzman, his staff, and especially Maxine to help me get through this. You won't find anyone who goes to the lengths that they do for their patients like the Guzmans.

PERFECT FOR PEOPLE WITHOUT INSURANCE. I'm so grateful for…read morethis clinic. Consultation fee was $35. Every other urgent care or clinic quoted me $150 and above just for the visit. The office was very clean and newly decorated. The receptionist made the check in process quick and easy. I only waited 5-10 minutes before being called back into the room to see the physician. We went for an infected nail bed and really just wanted a prescription for antibiotics. Although the visit was quick, I felt that all of our concerns were addressed. We did not feel pressured to receive any additional treatments like a physical or blood work but they were offered. Overall we left the office paying less than $100 for the visit + medications and spending only 30 minutes inside. YOU CANT FIND CARE LIKE THIS ANYWHERE ELSE!! Thank you to the staff for having this available to the community.

Friendly and polite front office staff. Answered all my questions. The provider was caring,…read morehelpful, explained all issues of concern with me. She loves her job and it shows in the care she gives. The visit went quickly. Complete physical was thoroughly done. And if you do not have insurance, you can pay out of pocket and it is affordable!! The office waiting room was clean and smelled refreshing. Patient room was the same. I would recommend this office to my family anf friends.

If I could give zero I would. To be honest with you I never got to see how the service was because…read moreI was in the waiting room for over and hour and a half even though I arrived 15 minutes early from my scheduled appointment time to complete my new patient forms. Others who had arrived after me were being seen right away when I asked what the hold up was the rude receptionist stated that they were waiting for an empty room which made no sense seeing as others were coming in and out. I got frustrated of having waited over and hour and a half with my 6 year old so I told them to cancel my appointment and that I was going to find another provider. I would highly recommend you avoid this place if u can.

From the owner: Accepting new patients. Telehealth appointments available via video or by phone. Bilingual…read moreproviders, and staff. Preventative care with routine cancer screenings offered.

First I'd like to say I went to see Doctor Rupp years ago. She helped me and my children. Second…read moreshe has the biggest heart and wants to make you better. For instance my youngest boy got stung by some bug I had the driver's side window down and it flew in the car. His had got really swollen fast. I called doctor Rupps office and we where seen right away. If you have a chance to see her go see her

Doctor Rupp has a small practice. Because of this she is the only doctor you will see - no…read morebureaucracy, no long wait times, no passing the buck. She and Alma run the office with kindness and efficiency. Doctor Rupp gives you the personal care that only a sole practitioner can give. I heartily recommend her to anyone looking for a great GP. Alma makes medical billing a breeze for all the patients. You won't find medical care like this at any conglomerate or multi-practitioner clinics.