I hired Mario Betancur from MB Tree Service in Springs to clear snow and dig out two cars after the major storm we had, (he charged me $250), and it turned into a nightmare.
After the snow melted, I discovered that my car's paint had deep scratches all over, clearly from careless snow removal. On top of that, one of the windshield washer nozzles was completely ripped out. Without it it's hard to drive on the expressway since I can't get water on the windshield to properly clean it.
To his credit, he initially responded and came to look at the damage. He promised to fix everything--said he would repair the nozzle right away and detail the car once the weather got warmer (around 65°F). He also told me to go ahead and buy the necessary parts and supplies and that he would reimburse me.
I did exactly that and gave him the benefit of the doubt.
Since then, he has been completely unreliable. He scheduled 4 times to come fix the issue and never showed up once and then he ghosted me and stopped responding altogether. So - no repair, no reimbursement, nothing.
This is extremely unprofessional. Mistakes can happen, but refusing to follow through and then ghosting a customer after causing damage is unacceptable. I would strongly recommend avoiding doing business with Mario Betancur and MB Tree Service Inc unless you're willing to risk damage and zero accountability read more