I want to express my deepest gratitude to Sarah Jainchill for being incredibly prompt and…read morecooperative. She contacted me on Monday, and by today, I had signed the lease and moved in. Her communication between emails was excellent, and I felt fully supported. I also want to thank my wonderful neighbors, because the house I'm in now will forever hold my memories from the 12 years I spent in that home. My granddaughter was born there, and my two neighbors secured homes on this same street, so it's a beautiful story. I'm immensely grateful and wholeheartedly recommend her services.

BEWARE!!!! I had a horrific experience with Marshall & Co…read more Property Management (specifically working with Sarah Jainchill and Dakota from Laguna Vista Apartments in Tiburon) that felt discriminatory from the very beginning. When I initially inquired about an apartment, Sarah wouldn't even let me fill out an application the moment I mentioned I had a Section 8 voucher. They only came back to me after their other applicants backed down. After waiting an entire month to move in with my family, I arrived at the move in inspection to a complete nightmare. The listing explicitly promised "New beige waffle weave carpet to be installed in all bedrooms" and "luxury vinyl flooring." In one bedroom, management left sharp debris and trash all over the floor from a recent window or paint repair, completely unvacuumed. Dakota explicitly lied to my face, claiming the new carpets were to be taken care of by move in date, only to later shift the blame entirely onto Sarah. The bedroom carpets were never replaced. Instead, the apartment was delivered completely filthy and in the exact same neglected state as when I first viewed it. the appliances in the unit are severely neglected and broken and need replacement. The kickplate at the bottom of the dishwasher was broken and poorly masked with a large piece of red tape. It completely fell apart upon inspection and requires full replacement. Stove and oven was heavily rusted, caked in thick, old grease, and still contained dirty aluminum foil left behind by the previous tenant. The paint was peeling off the range hood from age and severe grease buildup, posing a fire and another health hazard. I noticed a thick, unsanitary buildup of dust and filth along the sides of the refrigerator. Furthermore, the unit had a cracked toilet seat covered in urine, a broken front door sweeper, broken thermostat, severe mirror rot, and cracked, lifting bathroom flooring. Most alarming of all, there was severe black water damage and suspected mold under the kitchen sink, a major health hazard for my kids. The place seemed as if it had not been cleaned in years!!! When I pointed these out, Dakota dismissed these health and safety issues as "cosmetic or minor maintenance matters." I even offered my own time to clean the unit a day early, but they refused to give me the keys for "liability purposes," yet expected my family to move into a filthy construction zone and live out of boxes until they could finally schedule carpet installers days later. Management showed zero empathy, never apologized, and tried to push me to sign the inspection sheet just to get the keys. Fortunately, I stood my ground, refused to sign, and immediately contacted the MHA, who backed me up completely to cancel the contract. Please beware of Marshall & Co. They misrepresented the property, lied about updates, and tried to force a family into a sub standard, unsafe apartment!

WARNING TO RENTERS: Avoid Progressive SF Property Group. Do…read morenot be fooled by positive reviews from property owners. Progressive SF Property Group (PPG) is hands-down the worst property management company I have ever dealt with. Extreme Neglect & High Utility Bills: It took over a year to fix the lack of any hot water in our kitchen sink, and four months to fix a scalding-hot shower issue caused by a simple shut-off valve their plumber missed. This neglect drove our gas bill up to $300-$470/month despite minimal usage and that includes include all 3 available discounts for budget billing, medical baseline, and -$108.36 for CARE, despite our minimal use of utilities. Unfair Blame & Extortion: Management routinely blames us for building-wide issues we have nothing to do with, including 114-year-old plumbing failures and laundry room floods we had no part in--even attempting to extort over $1,300 from us for damage caused by others. Today, another flood was caused yet again because of the washing machine, but it couldn't have been us because we haven't done laundry here for weeks because we are so afraid to do laundry here because we are worried they will try to blame us yet again for another issue we did not cause, and try to extort us into paying them for it. They also say we are unusually noisy, but our neighbors are louder than us, plus we work night shifts remotely and are usually asleep during the day, so it makes sense we would make some noise by entering and exiting the building at night . Our neighbors kid screamed loud enough for a nice old lady to ring our doorbell and ask us if the kid was okay, because she could hear the screaming from the street! The walls are paper thin. Forced Financial Liability & Harassment: After an uninvited individual caused a fire in a storage area, PPG illegally forced us to pay out-of-pocket for fire remediation. The fire report states that there was NO DAMAGE done to the property because the fire was put out almost immediately, thanks to the quick action of my boyfriend. They demanded we hire a remediation company and pay for it out of pocket immediately, so we did. We hired a professional company, cleaned the space, and provided receipts and photo proof, even went as far to sweep and mop ourselves 2× & send even more photos, because Kenny Thompson the property manager demanded we do so. Despite all of this, now PPG falsely claims we did nothing to remediate and now have served us a 10 day notice to cure or quit, won't tell us what needs to be done to cure the issues they're having, and won't look at proof proving our innocence because they want to kick us out by August 3rd, 2026! Hypocrisy & Lack of Transparency: They constantly hide behind an "uncontactable" HOA when refusing repairs or safety requests (like viewing camera footage after our friends dog was stolen outside the building, or claiming to not offer lockout services), yet weaponize the HOA to spy on and harass tenants in real time. Retaliation & Illegal Eviction Tactics: Because our rent is significantly below current market rate, PPG is actively trying to push us out. They served a vague "10-Day Notice to Cure or Quit" without explaining how to cure it, while refusing to look at evidence proving our innocence. Bottom Line: They are fake, retaliatory, and actively try to illegally pass property damages they should be paying for themselves onto tenants. Avoid renting from PPG at all costs. We believe they want to kick us out because we rent our apartment for significantly below market rate because we signed our lease before the AI bubble, so they want to kick us out so they can rent this 690 sqft apartment to some other poor sucker for probably $3500, or more! I have recently learned the fire should not have even been our legal or financial responsibility fix, since the person who caused the fire wasn't our guest willingly at the time of the fire, it should have been on them to pay for the damages. If they insist on trying to kick us out, I will just have to bring them to small claims court and get a lawyer to defend us against this wrongful and abrupt eviction, because they have zero evidence to back up the majority of their claims, and all of the issues we were actually responsible for were isolated incidents that happened several months ago, and were smaller issues, such as our guest accidentally ringing our neighbors doorbell a single time at night, which they also included in the 10 day notice, despite the fact it only happened a single time, and it happened 6 months ago. Do NOT rent from these people, they are horrible and be fake to your face, they will try to kick you out over stuff that isn't your responsibility, and they will try to illegally force you to pay for it as well. If I could give negative stars, I would. We want to leave, we just don't want to be rushed to leave by August 3rd!

Terrible, Cindy was so rude and passive aggressive didn't even bother using their service. Go…read moresomewhere else! More like passive aggressive!

Rosano is a wonderful, family-owned company that takes care of their properties and offers clean,…read morewell maintained properties with large spaces for a reasonable price. We loved renting from them for two years until we left during the pandemic. They didn't raise our rent once though they could have. Many of the tenants in our building were long-term. They had lived there 10 years or more, which is all you need to know, I think.

We lived at their Chestnut Street apartment for 4 years and we were thoroughly impressed with…read moreRosano! When we were looking for an apartment to rent, other places we called were somewhat rude and made us feel like we were wasting their time by wanting to rent their apartment. I called Rosano and they were incredibly helpful and even walked me through the process, given that we were looking on the early side. So, when it came time to actually rent a place, Rosano was the only group we were considering. They handle all maintenance requests quickly and easily. Rick is incredibly nice and helpful. Rosano treats you very well. Highly recommend!

I was a tenant in a building managed by TRS for 13 years, and all things considered, they are doing…read morea great job. I have had a fair issues, some of them probably caused by a lack of involvement from the actual building owners. No matter what happened TRS was always on top of it, it really helps when the people you are dealing with are a local and small business. I would be happy to work with TRS again.

THE WORST RENTAL AGENTS I HAVE EVER DEALT WITH…read more I dealt with Damon and Marcela at the rental source, regrettably they're the least professional leasing agents I've dealt with. There was a serious mice infestation at the unit on Broderick street x McAllister street. I called, emailed and texted the leasing agents and didn't get any response. Like other people who provided feedback here recently, they just don't care about the tenants at all, they only reach out when they need something from you, Damon would call multiple times, leave voice message, speak to you in a tone as if you should respond immediately, yet when you reach out regarding other matters all they do is ignore your emails, call and messages. One of the leasing agents Damon showed up at the unit without any prior notice on a winter night at 6pm (I have never met him in person by this point), he rang the bell aggressively as a stranger and just expect the tenants to answer. I had a late work meeting and wasn't able to respond, by the time i responded to the bell, he came across agitated and expected me to be available at his own accord. He came to inspect a water leakage problem yet decided to completely dismiss and ignore the serious mice infestation. I do not recommend anyone renting any properties with the rental source, it's the worst rental company I've ever worked with - they literally do not care anything you nor your living environment

I lived in a Unif property for four years and never once had a single complaint with them (or a…read morerent increase). Maintenance was super smooth, putting a request in the app and they would come the next day every time to fix the issue. One time a roommate broke one of the blinds in her room, and our landlords.. replaced them with nicer blinds. When we were renewing our lease we got an email asking if there was anything that needed upgrading in the house or that bothered us. Eric and Allen were always very responsive, we get cookies on the holidays, 10/10 renting experience would rent again.

Unif has easily been the best property management company I've ever interacted with in the city…read more I've lived in one of their properties for 3 years. They are always incredibly prompt in handling my requests. They have been a lifesaver for everything from providing referral letters for future landlords and helping me with paperwork, to checking for mail that was sent to my old address and quickly addressing maintenance issues. I've even had to call them when I was locked out, and they responded promptly. To top it all off, they sent lovely cookie baskets during the holidays, which was a thoughtful and personal touch. Unif's team has consistently shown a level of professionalism and care that is rare to find. I highly recommend them as a property management company that is reliable, kind, and genuinely helpful.

As a former tenant, I would highly recommend you entrusting your real estate needs to Brick and…read moreMortar. Highly efficient, any and all issues were taken care of immediately. The staff was super friendly and helpful. If I were to come back to the city, I would only use Hilarie and her team, you will be impressed, I was!

Hello I'm a tenant whose apartment is managed by Brick and…read moreMortar. They are NONRESPONSIVE for most maintenance requests. The request gets completed without any notice, without follow up, and only after repeated nagging. I was without a working oven over a week, a neighbor had a faucet run for 10 days before anyone showed up. They routinely mix up contacts and contact the wrong unit. Their technicians have been great WHEN THEY SHOW UP

I've had the pleasure of working with Jennifer Hamamura at J. Wavro & Associates on both the…read morerental/property management side as well as in real estate transactions, and she never ceases to amaze me. Jennifer's follow-through is exceptional. She is incredibly responsive, communicative, knowledgeable, and always stays on top of every detail from beginning to end. You can truly tell that she cares about her clients and takes pride in making sure things are handled correctly and efficiently. Having worked with many professionals in this industry, I can confidently say Jennifer is hands down one of the best at what she does. Her professionalism, knowledge, and dedication truly set her apart. Anyone who has the opportunity to work with Jennifer is incredibly lucky to have her in their corner. I cannot recommend her highly enough!

I wish I could have as many positive reviews as everybody else... But I've never been able to…read moreactually get in touch with anybody at this company. Feeling ignored, disappointed, and like I'll never be able to rent from these folks ...

Santa Rosa office Such a horribly run company with completely incompetent and badgering employees…read more Worthless, Santa Rosa office is the worst property management company ever. Nikea, then Christianna Beebout were completely useless. Wanted to rule the HOA rather than HOA telling them what they wanted. No good vendors. Terrible controlling personalities, doubled their fees after a few months, did nothing. Financials many months behind if at all, never close to correct, no support, prevarication was rampant. Too many properties even if they did have any common sense or desire to actually do anything. Don't walk, run away from this company. Pacifica Union is the parent company.

We worked with Michael Harrington to rent a home is San Francisco, after over a decade of living in…read moreour own properties, the idea of renting was daunting to say the least. Michael answered all of our questions and helped us through the pile of paperwork very efficiently. Kelli Smith has been fantastic to work with as our property manager; prompt response and quick resolution to any problems have been key. We would recommend to anyone to work with Pacific Union Property Management.