St. Cloud Eye Clinic - First Visit Review This was my first…read morevisit to St. Cloud Eye Clinic. The wait time was minimal, which I appreciated. There was quite a bit of paperwork to complete upon arrival. The link provided ahead of time to complete the paperwork did not work, which in hindsight should have been a sign to go elsewhere. The clinic is connected with a dental office in the same facility, which I found a bit unusual. The receptionist handled check-in, insurance, and the eye pre-exam, which felt like a lot for one person. Once I was seated for the eye exam, I was informed that due to a pre-existing medical condition, the financial portion would need to be submitted through my medical insurance rather than my vision insurance. This was confusing, especially since I had already gone through the medical insurance process just two weeks prior. The explanation provided did not make sense. Overall, the visit started off smoothly but became confusing and frustrating when it came to paperwork, insurance, and billing.

I left my last eye doctor because they became so commercialized and I didn't feel like I was…read morehaving a one on one with my doctor. My doctor here is personal, professional and courteous! She answers all my questions and I don't feel rushed through my exam. The staff at the front desk are also very courteous and professional. Smiles and being polite goes a long way! You don't feel like a number when you go here... more like a person and a patient. keep up the great work!

Today Jan-5-2026 I went to Optical Outlet at, 140 E 13Th,…read moreSaint Cloud, FL 34772 I got that at 5:55 and the doors were already locked so who knows what time they actually lock them. I knocked on the window and told the two girls I'm just there to pick up glasses, I lost my glasses and I can't see without them it was kind of an emergency. They pointed to there watch and told me the time, I said I still have a few minutes and I just need to pick them up it's very important and they said, we can't help you. I think the owner should play back the video and see what time they really closed those doors. These two girls could have handled the situation a lot more professionally but all they wanted to do is go home. It's not like they have a hard job they sit in the chair all day. I will also be leaving a complaint on the BBB website and Yelp

I lost my glasses one night and given an appointment the next day to be seen. Nicole was the one…read morewho helped me at the eye dr and was very helpful with picking glasses that looked best on me but didnt break the bank and nonetheless very thorough in explaining my benefits. I was pleased with her services where I then returned with my young daughter who Nicole also helped and made her feel comfortable as she fears anything doctor related. Thank you Nicole again for everything!

THE WORST. I…read morereached out to this company months ago to schedule an appointment, and the first thing I did, as I always do, was confirm that they accepted my insurance. I provided all the requested info, including my insurance details and was told everything was good to go. My appointment was booked, no issues. Fast forward to today. I had to reschedule my appointment due to medical reasons, which I did, and it was confirmed. I received reminder calls and texts to make sure I was ready for the appointment. Now, less than 24 hours before my appointment, I get a call saying they don't accept my insurance and it's "out of network." Are you kidding me? They had all my insurance info for months and sat on it, knowing full well they didn't accept it. Not once did they mention this until the very last minute, completely wasting my time. The worst part? ZERO empathy. The staff was cold, disinterested, and didn't care one bit about the inconvenience they caused. I was even told that this is just how they do things, this is normal for them. Absolutely unprofessional and completely unacceptable. I would never recommend this company to anyone.

Experience starts out good. Doctor was very nice. Then you wait a month for your glasses only to…read moreget foggy lenses and the wrong frames. They do not answer their phone, call you back when you leave a message and then when you get there they have it marked they called you 23 days ago and left a vm, which never happened. No apologies, the staff is friendly but they could really careless about customer service or conversation of any kind. I wouldn't use them again, and I wouldn't recommend.

Great option. Brilliant staff pay for the insurance. Because it works! I've been going here a…read morecouple years now. And I can't say enough about the staff, they really are helpful. They show you different ways to save money. I love my new glasses and they came with a case

My second time here. 03/16/2024…read more This place has changed. Eye doctor is one of the best (Drove 40min to this Location, because of the eye doctor and the manager. Both of these men were great), . But customer service was not great anymore. I think it's because they are overbooked and crowded. Arrived at 1043am, seen by the doctor around 11:02, done by 11:14, seen by the optician (Ariana) by 12:08 noon, left around 12:13noon. No glasses ordered, just eye exam. No dilation, no special exam. It was more than an hour. 1:30 to be exact. Eye exam was less than 15min. But waiting time, especially checking out was almost an hour. Just a heads up for future customers. Note: you have to set aside more than two hours if ordering glasses here. And two weeks to process.

Great place. Very thorough exams and explain everything they are doing very well. They answered all…read moremy questions and Dr was very nice. Glad I found a good place to go from now on.

Even though I've lived out of state for a while now, this is still the eye doctor I go back to when…read moreI'm home. I came in recently expecting a simple prescription update, but it turned out things were a bit more complicated. The team was great--clear, patient, and helpful as I got a stronger glasses prescription and started contacts for the first time. I've also had a medical emergency during an eye exam in the past, so I tend to be a little uneasy in these settings. They were completely understanding about that and made sure the whole appointment moved at a pace I was comfortable with. Even now, weeks later and back out of state, they've stayed responsive and easy to reach whenever I've had questions. It's been a huge help and really reassuring to know I can still count on them, even from afar.

Right away they charge you. The wait is long and then they…read moreput you in another room for more wait. Doctor is professional but service terrible and then they send you a bill again to your address. Billing department refuses to bill my insurance thru Vision Plan and sends to my medical plan instead. Leaving me with a balance to owe them. $200. Terrible. Not recommended. Beware. Needs new staff not even a smile on their face. Maybe they dont get paid.

If there was a minus 5 stars review, I would give them just that. Customer service is terrible, no…read moreprofessionalism, very rude and imposible to get a hold of anyone by phone. And now Ally (the optometrist) makes it even worse. After my annual checkup, I needed eyeglasses ( for the first time ). She didn't even take the time to make sure they were right for me and now can't wear them and I have to wait another year to go to another place for my checkup. Terrible place. Don't waste your time. You deserve better.

I knew I shouldn't have ordered my son's eyeglasses from these people. I usually just go here for…read morethe eye exam and then go to Optical Outlet to order them. I went in on July 27, 2026, because my son's insurance coverage was ending on July 31, 2026. I wait for my turn to order his glasses: and then when it was my turn, the women put in the information and allegedly ordered them. I was told that they would let me know when they are in. 2 1/2 weeks go by, and we go over there to see if they are ready for pickup, and they know nothing. They can't find any order for them--nothing. So, now my son has no glasses; and no insurance to reorder them. Talk about absolute incompetence. Thanks for nothing!

Service was actually better than I expected, was seen by Dr. THOMAS CHWE he was not only…read moreprofessional but very knowledgeable. Very thankful to see him today.