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    May's Donuts

    3.5 (4 reviews)

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    1 year ago

    Helpful 1
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    Oh no 1

    5 months ago

    Helpful 0
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    2 years ago

    I love these donuts. The best there are in Mercer county. I would recommend this to everyone.

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    5 years ago

    Great donuts. These are the best donuts in town unlike Dunkin they make their own personally every day and sometimes sell out before noon.

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    Dunkin' - Iced matcha

    Dunkin'

    1.9(17 reviews)
    0.3 mi
    $

    I'm being polite by waiting til the 17th time my order was wrong to write this. I also have heard…read morefrom other family members, co-workers and friends which have experienced the same bad issues; wrong items - wrong order. Let's start with the pull-up order. 1) Each worker should go to Starbucks and Chick-fil-A and listen to how one greets a customer at the mic. Please, thank you, you're welcome, can I are all words I never heard except once in months and I was sure to tell two workers at the window "great job". 2) I have watched times when 5, 6 or even 7 cars are waiting for items or complete order and are told to pull up. The problem is there is only so much room and space so cars are everywhere. Here is an idea for you. Someone who sees the customer (camera at mic so that's one person and physical viewing of the customer at the window is the second person) needs to say or print on order slip; black car - four door. Or red SUV - ford... Something to help your runners. Even that is better than two runners going car to car to car asking "did you order the 3 wraps and 3 hash browns?". Is that new to you? To the customer it is frustrating, cold, unprofessional, and a terrible method, at best. 3) Can you get the orders right? Asking for no cheese on a egg white flat bread is not hard so why is it wrong! Asking for black and getting cream and sugar instead is frustrating! Ordering 4 items, coming up to the window - getting the order, asking if that is everything and having the worker say yes (no thank you again) then leaving and getting home to realize the hash browns are missing and I was charged for them, is super unprofessional and angering! This has happened over and over. Not kidding...17 times in a half of year (6 months). Terrible 4) when the order is wrong, I have come in and no one apologizes. Where is the simple, "we are so sorry". I have not heard that (3 times taking back wrong order). They treat you like "why are you bring back this order". Is that a new service technique that after 29 years in business I just maybe haven't seen? 5) when they hand the order, "thank you, hope you enjoy". Or "thank you, please stop again". Or "thank you, have a good day" would work. As a customer, you are lucky to hear "here is your change". Learn, educate, set the expectation, practice, train, measure it (their work), then train again. I know as an owner it is easy to say, our numbers are great, this guy is crazy. We are always busy so this guy doesn't know shit. It's a hard job, what does he know. We are profiting so who cares. A real Business person (owner and manager(s)) would know that DD has a great brand your location covers the masses, and no competition are your only saving grace! If you don't like reading this, change it or maybe HQ would like to hear that a long-time franchisee is not up to par. I can always reach out to them or regional. Get busy! Get improving! Some day your complacency will hurt you. If Starbucks doesn't do it first. FYI: A 2 star is being kind.

    Had no coffee, ran out of coffee. This is the 3rd time this…read morehappened to me with this location. so, i went to another location and they had coffee. it must be bad when a coffee place runs out of coffee more then once

    Dunkin'

    Dunkin'

    1.2(6 reviews)
    4.3 mi

    I don't know if anyone else that lives in Newcastle but if you ever go to this Dunkin' Donuts, the…read moreservice is trash, they don't care. The coffee is trash. Can somebody replace this Dunkin' Donuts with a Starbucks please please please

    This was the busiest Dunks I have ever been to. The staff was awesome even though they were short…read morehanded. The guy in charge was positive and pleasant, even when all the customers were being grinches. Here is the bad news, they forgot about our order. The young girl blonde girl, skipped us to help a young man and nobody made our order. My significant other was furious, I remained calm, as I could see that the guy in charge was trying his best to hold it together. We decided to go in to the store because the drive thru line wrapped around the building and no one else was in the store. We only got noticed because we were standing around for 13 minutes in the store and no one else was left in the store. The girl that took our order was just standing there looking around. If the manager did not come and talk to us, I doubt we would have been helped. The hash browns that we order were old, but the sandwich was pretty good. The guy in charge was the saving grace. He made our horribly awful no good experience still ok because he was awesome.

    Photos
    Dunkin' - This is a photo of the 3rd time they messed up my power breakfast sandwich. Supposed to have egg whites with veggies.

    This is a photo of the 3rd time they messed up my power breakfast sandwich. Supposed to have egg whites with veggies.

    Dunkin' - Same as last picture - example of bad service and negligence.

    See all

    Same as last picture - example of bad service and negligence.

    May's Donuts - donuts - Updated May 2026

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