They have the absolute best meatball sandwich in my town as far as I am concerned and my husband…read morewon't eat them from anywhere else. We have tried them from several different restaurants and they were not as good and one place we actually threw them away.

Just to let you know... WTF…read more On a Thursday night, at 12 minutes before 9 PM, I was standing in this 'business' waiting for an employee to appear to take my carry out order. After answering a question about their pizza, the employee quipped, "Just let you know, we're not taking any more orders tonight." WTF? Seriously, this not the way to treat a customer. One star? They deserve a minus five stars!

Donuts are always good, the lady who helped me was a tad standoff / rude. Looks like your average…read moredonut shop will always say they taste good, service not so much.

The donuts are the best but the mean old lady working there is not good for business. I will never…read morego back and have to deal with such a nasty person. My grandkids even asked what's wrong with her. She needs fired or learn to have patience

This location in New Castle was Ok. I stopped in looking for a drink for the road, and also to use…read morethe rest room. The restrooms were clean, but as I exited, I saw the bins of clearance food just outside the doors. It kinda grossed me out, and also didn't make sense as nobody would see it unless they used the bathroom, which has to be a small percentage since PO Lunch closed (those were some damn good chili dogs). It's probably great for everyday shopping. It not a behemoth like some of the Giant Eagles in Pittsburgh, so it's manageable for every day stuff without making the trek to Walmart.

Your produce sucks, your meat sucks, your deli sucks it's all sucks and it's way over priced for…read moregarbage food nothing last more than a few days and you never restock through out the the day

I'm being polite by waiting til the 17th time my order was wrong to write this. I also have heard…read morefrom other family members, co-workers and friends which have experienced the same bad issues; wrong items - wrong order. Let's start with the pull-up order. 1) Each worker should go to Starbucks and Chick-fil-A and listen to how one greets a customer at the mic. Please, thank you, you're welcome, can I are all words I never heard except once in months and I was sure to tell two workers at the window "great job". 2) I have watched times when 5, 6 or even 7 cars are waiting for items or complete order and are told to pull up. The problem is there is only so much room and space so cars are everywhere. Here is an idea for you. Someone who sees the customer (camera at mic so that's one person and physical viewing of the customer at the window is the second person) needs to say or print on order slip; black car - four door. Or red SUV - ford... Something to help your runners. Even that is better than two runners going car to car to car asking "did you order the 3 wraps and 3 hash browns?". Is that new to you? To the customer it is frustrating, cold, unprofessional, and a terrible method, at best. 3) Can you get the orders right? Asking for no cheese on a egg white flat bread is not hard so why is it wrong! Asking for black and getting cream and sugar instead is frustrating! Ordering 4 items, coming up to the window - getting the order, asking if that is everything and having the worker say yes (no thank you again) then leaving and getting home to realize the hash browns are missing and I was charged for them, is super unprofessional and angering! This has happened over and over. Not kidding...17 times in a half of year (6 months). Terrible 4) when the order is wrong, I have come in and no one apologizes. Where is the simple, "we are so sorry". I have not heard that (3 times taking back wrong order). They treat you like "why are you bring back this order". Is that a new service technique that after 29 years in business I just maybe haven't seen? 5) when they hand the order, "thank you, hope you enjoy". Or "thank you, please stop again". Or "thank you, have a good day" would work. As a customer, you are lucky to hear "here is your change". Learn, educate, set the expectation, practice, train, measure it (their work), then train again. I know as an owner it is easy to say, our numbers are great, this guy is crazy. We are always busy so this guy doesn't know shit. It's a hard job, what does he know. We are profiting so who cares. A real Business person (owner and manager(s)) would know that DD has a great brand your location covers the masses, and no competition are your only saving grace! If you don't like reading this, change it or maybe HQ would like to hear that a long-time franchisee is not up to par. I can always reach out to them or regional. Get busy! Get improving! Some day your complacency will hurt you. If Starbucks doesn't do it first. FYI: A 2 star is being kind.

Had no coffee, ran out of coffee. This is the 3rd time this…read morehappened to me with this location. so, i went to another location and they had coffee. it must be bad when a coffee place runs out of coffee more then once

An employee who was not on the clock was behind the counter and not in uniform hanging out with her…read morefriends. They cut us in line and were obnoxious, they then proceeded to call me and my boyfriend a slur and chase us out of the store telling us to "never come back". Trust, we won't. Don't go here.

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This was the busiest Dunks I have ever been to. The staff was awesome even though they were short…read morehanded. The guy in charge was positive and pleasant, even when all the customers were being grinches. Here is the bad news, they forgot about our order. The young girl blonde girl, skipped us to help a young man and nobody made our order. My significant other was furious, I remained calm, as I could see that the guy in charge was trying his best to hold it together. We decided to go in to the store because the drive thru line wrapped around the building and no one else was in the store. We only got noticed because we were standing around for 13 minutes in the store and no one else was left in the store. The girl that took our order was just standing there looking around. If the manager did not come and talk to us, I doubt we would have been helped. The hash browns that we order were old, but the sandwich was pretty good. The guy in charge was the saving grace. He made our horribly awful no good experience still ok because he was awesome.

I don't know if anyone else that lives in Newcastle but if you ever go to this Dunkin' Donuts, the…read moreservice is trash, they don't care. The coffee is trash. Can somebody replace this Dunkin' Donuts with a Starbucks please please please

Almost 6.00 for a med iced coffee that tastes like more cream than anything. That will be the last…read moretime. A chi hazelnut iced coffee, what a rip off, I guess I didn't realize it was 6.00. Highway robbery!!!!Garbage.

What's in this photo? The 100th failed attempt at Dunkin'. Day in and day out they are flat out…read moreterrible in the food department. No egg, cold cheese, and you want me to keep comin back? Ya got 9 things on the menu please DO BETTER.

there was no cheese in the casadia and there was only chicken in the chicken casidia and there was…read moreno frozen baha blasts

my burrito was not made correctly i swear there was some midgets in the back making my food yelling…read morebeating on their chest like gorillas

Stopped in for lunch to bring home after an appointment in New Castle I have been here before and…read morealways had good service but not so much today. I heard the manager tell another customer that they had no lettuce so he wanted a refund and left but that was the only person she told I had ordered 2 soft taco so I got no lettuce but was not told about that I had also ordered 2 sodas and asked for a carrier for sodas she said truck didn't come so she didn't have any so I had to ask for a bag she took at me strange and I said for my sodas she gave me a small size bag. Never seen her there before but the manager before was much better.

I'm going to say this right out. When you go to Taco Bell, and they just ####### NAIL it, it's…read morepretty freaking great. And this trip was pretty freaking great. It's like 9pm early June so it's still light out. A great day and no one in front of me at the Shenango Taco Bell drive thru. Crunch tacos, bean burrito all I want. Got the order. Drive thru service was great. And the area around Taco Bell and looking inside the drive thru window everything looking clean. Got order home, tacos crunchy etc. I've gotten take out from this place a few times, always dead ass on. And big thing for me, the beef tacos are never greasy. Everyone hates those dripping grease things. This place is as good as it gets.