Potentially Illegal and certainly /clearly unethical Educational/Business Practices. I was lead to believe I would get certified as a Medical Billing & Coding Specialist - Was told it is actually Medical Front Office (administration) Certificate and was informed after federal loan payments were disbursed and collected by Mayfield.
- False advertising - advertised for certifications never authorized by state or licensed to offer. (Billing & Coding Cert.) They did a Bait and Switch but not disclosed until after loan payments disbursed that was not the degree I was getting. (Documentation to confirm this) They changed the website after I complained.
- Zero class instruction - instructor sat on her i-phone the whole time and gossiped with students about other students and staff. Was not knowledgable of course material or modern medical office practices. Was constantly incorrect and corrected.
- Instructor coached and allowed students to change test answers so they could get higher scores and achieve honor roll which boosts chance at more desired externship sites and opportunity for employment. Instructors and Career Service Depts. worked together to present clients (hospitals, dr. offices, etc.) with students with falsified credentials (grades/abilities) who then got hired.
- Extra credit (2 points) were offered during tests and at other random times if students gave good reviews on social media like Yelp, FaceBook and Google. Some reviews are still up, most took them down after getting credit. Scroll through and see. Also see how they got positive reviews flooded in after my review, and other negative reviews.
- Nearly all of the school books and materials provided were out of date. Some books were 3-7 years old and one was 10 years old and not even used in modern medical facilities. During 3 Modules we were given chapters printed from a book off the internet (pirated) and not purchased through publisher. I still have exactly what was provided for books and materials. Photocopies of books!
- After I sent a notice to management regarding the instructors conduct, she was terminated, as well, the Director of Education had resigned or was also termed, depending on who you speak to. ??
- This place is a scam and the "education" you receive is not worth the money spent. The curriculum lacked substance and applicable knowledge when it came time for the externship. The certification has not proven to be an asset and has not helped me to gain employment in the industry. Those who were getting jobs at the time were at $12 an hour, hardly a living wage with enough to cover the cost of the program.
- Because I made the complaints I did, people turned on me and tried to demonize me and make me out to the be the "bad guy". This was a quick switch because during my entire time there, up until the day my externship was to officially start, I had always been told how professional I was, I always achieved honor roll, (without changing answers or taking extra credit), my attendance was near perfect (3 days out of 11 months, excused absences), always on time (which means 15 minutes early), groomed and in uniform, ready for the day. I was used as an example for others during group presentations held by Career Services noting I was one of their "Rock Stars"/top MFOA-BC students.
-They have not taken responsibility for their poor education or inability to follow through and provide what was told. I used all my money to put my self up for a year to go to their program and received basically nothing from them. The certificate is not what I was initially told and I was not placed in a useful externship.
- After an externship with Eisenhower Urgent Care was sabotaged by Career Services staff sending me to wrong address for interview and the Eisenhower Supervisor I was to extern with was friends with my instructor who was fired just days before. Well, she cancelled my announced externship that had been offered/paperwork completed and I went through a physical and drug screen etc. for. She did this clearly on purpose and with no just reasoning. So, instead, my externship was done at an insurance company working for their marketing department. Not doing work related to medial office administration and certainly not Billing & Coding that I was continuously told I was going to be placed in. Externship was useless to me and was basically free labor for people the Career Services Dept. partnered with. Thats not quality, nor integrity.
-They are not even accredited by any medical associations etc in the state of CA. They seem to have accreditation via membership type company in Georgia. Research them.
- Admissions, Career Services Dept. and Instructors were dishonest. False and empty promises non stop. Leaving me stuck with bill to pay to feds and no education or experience that aids in employment with. They claim to help or want to help, yet never follow through or communicate. Be very wary and don't get scammed like I did. read more