Cant say enough good words for this clinic and staff, even if the techs are students, they love…read morethere job and have a passion for it and it shows when they come to greet you and call you back to a room. Parking is free but just have to register your car license plate with there parking service / tablet in side. the staff and the Drs are Amazing, and they just really love this field of work. We are bringing our Puppy in for a Follow up for 3 months ago, our puppy had heart surgery, so we have been here a few times now, coming from Stockton. Worth the drive for a pet that you would call a family member. The campus grounds are super clean, lots of wildlife, birds, squirrels, etc. Not sure if they take any animal in, or if you have to have a referral, like we did from our local vet. And they were alot cheaper then the vet and had more openings.

I brought my dog here for emergency surgery after a serious injury to his leg. My local vet…read morereferred us there and had called ahead, so they were expecting us and had 2+ hours notice we were coming. (6PM arrival) Fast forward another 4+ hours to 10:30 PM. We finally get to talk to a resident, Dr. Olivia Taubenfeld, who tells me she doesn't think it's a degloving injury - without even examining him yet. I tell her I don't what that is, but describe seeing exposed tendons, ligaments, and possibly bone (which is also what I described when admitting him hours before.) Another 2+ hours go by and they finally examine him. (1AM) Dr. Taubenfeld's report? Degloving injury. Had anyone bothered to look under the temporary bandage put on by the first local vet, or even listened to my description of his wound, they would have seen and understood the severity of the injury. Now they're recommending amputation and treatment options have changed drastically because they neglected seeing him for so long. After getting a second opinion, I decide to pull him out of this hospital so he can get proper care. I'm told they'll do a wound cleaning first thing in the morning. I communicate persistently all day, making sure they're aware of my intention to transfer him that afternoon. I go to pick him up at 4 PM - they haven't cleaned his wound yet. I wait hours, desperate to get him out of there and to a vet who has the capacity to give him proper care and attention. At one point (6 PM) I can hear him crying and whining from behind one of their exam room doors. Apparently, they finally got around to cleaning his wound, only without proper sedation and pain management. Torture. Soon after, they bring him out of that room to me. While I'm carrying him to leave, as soon as we get outside, he starts peeing in my arms. (Sweet boy waited until he was outside.) I place him down, and he stands there peeing for I swear at least one 1 minute. His bladder had to be completely full. Had they even let him relieve himself the 24 hours he was there?! I will never bring another animal here.

I have taken my pet to Solano-Napa Pet ER Clinic many times, but this time was a very short wait,…read moreand his checkup was fast and smooth.

I was greeted quickly and given an appointment and I waited only about 15 minutes before Abby was…read moretaken for an exam. It took 10-15 minutes more for the vet to talk to me about the issue and a plan. It took much longer for the procedure, but my dog needed sedated and time to wake up. All in all, I felt my dog was well cared for by a competent team at an emergency clinic. I was prepared to spend much longer in that scenario.

We had to take our immune-compromised dog to VEG recently after we noticed one of his paws swelling…read moreup and turning purple. We were so fortunate to have Dr. Matsuo looking after him. The level of compassion and care that we received from her is unparalleled. She was so patient, kind, called with updates frequently, and genuinely cared about his well-being throughout his stay. When his condition got worse and had to be transferred to specialty hospital, she called hospitals multiple times, trying to get him admitted after being told they wouldn't take him and even escalated to her Director to also make phone calls. She fought for him - fought to keep him alive. After she was finally able to get a specialty care hospital to take him and he was transferred, she called daily to check up on him even after he was discharged from VEG. The world needs more doctors like her especially during difficult times. Dr. Matsuo is a kind human, who gives me hope again that there are doctors out there who actually care about their patients vs. focusing on volume. VEG is so incredibly lucky and fortunate to have her and I highly recommend that if your pet ever has the unfortunate need to go to VEG, you ask for Dr. Matsuo. We thank her so much for being so patient, having tenacity in fighting for patients, and being just an amazing, wonderful, compassionate person. We thank you so much for saving Pinot.

"I don't know where to begin about how incredible my experience was with the team at Veg. They saw…read moreme right away, took fabulous care of Pumpkin and were very attentive and informative. AND they did not charge me for my visit! AND they gave me kitten food to take home. AND I asked them if I could give them each a hug. They are all truly love animals and helping families during what is a stressful time." All of them! Even the incredible woman who greeted me and checked us in."

If angels walked on Earth, some of them would work here. I rushed in at 12:30 a.m., crying, with my…read moreson and my cat in my arms. She was so sick she could barely move. The staff were incredibly kind, compassionate, and attentive. They cared for my baby with such genuine love and dedication. Thank you all so much--you are living proof that humanity still exists.

Super duper pleased with our experience with VEG ER from start to (hopefully) finish. Thank you…read moreguys so much. Called them last night to see if it was worth bringing my dog in, and Dr. G was super helpful. Brought my lab in today and was immediately seen and checked in by Daisy, who was super sweet and helpful. Dr. Jones helped us today and was very attentive and thorough with her explanations. My lab was super nervous and anxious, but the staff was very patient with her and made sure she got the care she needed. It felt like every client was important to them, and like other reviewers have mentioned, it is so unique and special to be able to be with your pet throughout the entire visit. Very grateful that they are available 24/7, this is very reassuring. Paid a pretty hefty price for our visit, but it is expected and well worth it to ensure our dog is safe and healthy. Thank you again for such a wonderful experience.

This vet team was amazing!!! We went to another vet and they tied us they were booked and couldn't…read moretake us and referred us to VCA, what a blessing in disguise. Kingston was seen right away!!! The vet explained everything to us so we knew what to expect. I am super happy with getting my dog seen with them. Again I thank the entire team for taking care of my Kingston during his visit .

I've spent a lot of time and money over the past 10 years at VCA with all of my loved pets. This…read morepast experience is in no way a negative against the staff as far as their customer service, but more of an "educational" review. I sent this email to them on 1/3, and I haven't received a response yet. Even when this incident occurred, the staff was attentive and went above and beyond to try to resolve the situation. I'm posting this for education to anyone who has a cat. This is a copy of my email on 1/3: Good morning, I wanted to personally write instead of posting a review on Yelp, about our experience when we brought Maple in on Sunday, December 28th. Our family has a long history of pets that we have brought in over the years, and we have never had a negative experience in any way, in fact, I have always spoke highly of the entire staff there when recommending to friends and family. I want to start off by staying that our experience on 12/28 was not a negative one with regards to the staff, but I am writing this email to bring something to your attention in hopes of educating staff to prevent this from happening in the future (and yes, it's not a matter of "if" but a matter of "when" when cats are involved!). Maple has been very sick and multiple visits to her regular vet and your emergency, have happened the past month. We brought her to emergency on 12/28 in hopes of finding out what was wrong and finding a solution. Maple is a very nervous cat and doesn't like strangers, and she really did not like having anything shoved up her butt when she has been in a lot of discomfort due to the diarrhea. Maple was examined, then taken to the room for further testing. I wish I would have objected, but I trusted that staff would do their very best with regard to safety. Unfortunately, Maple escaped their hold and tried to find a place to hide, which was inside an open cabinet where there was an opening to the underside of the steel exam table. I'm sure I don't need to state how dangerous this is and could have been if the outcome was different. Cats are very unpredictable creatures, and after we were invited to go back to the room to try to coax her out, I was surprised at the lack of secure spaces for cats. I want to add that this ordeal ended up being just short of 9 hours at. We tried everything to get her out. This was an extremely stressful and upsetting time for my daughter and I and resulted in my being awake for 24 hours. My daughter ended up calling in sick for work since we left the vet around 6am. I was doing my best not to be upset at staff, but I feel like looking back, there is a bit of negligence on their part. My request is that staff is educated, more careful, and that there is some type of plan in place to mitigate any future occurrences. Maple was lucky. We were lucky that she didn't have a serious health condition and that she was healthy enough to be in that hole for that length of time. My ask is that you also find out from the manufacturer if there is a cover for the inside of that exam table, so that in the off-chance staff leaves that door open, that another cat will not have the same experience as Maple did. I look forward to your response.

Today our family made the extremely difficult decision to put to rest our 12 year old Rhodesian…read moreRidgeback, Ruby. She was an amazing companion and I struggle to hold back the tears while writing this review. The staff at VEG was simply amazing, and Dr. Shannon took the utmost care to explain everything and give us the necessary time to make the decision on what would be best for Ruby. There will never be another dog like her, and we want to express our gratitude to the staff for showing the grace and consideration through Ruby's final moments. We even gave her Hershey's kisses drops which were in the room for a final "meal". We wanted to leave that taste in her mouth as she passed. THANK YOU!!

Sophie had a seizure while getting groomed. The great folks at Pets Smart rushed her to the vet…read more VEG took really good care of her. Big shout out to the day & evening doctors and their staff. Everyone was helpful & calming. We learned some new things and everything turned out fine. #HighlyRecommended "if necessary"

During the emergency situation with our dog (and ongoing care) the staff has always been…read moreprofessional, empathetic, and responsive. Alternatives are always presented prior to obtaining our consent to treatment and we have never felt pressured into pursuing specific paths. Emergency needs and ongoing care are often expensive and that's just a fact, but it's up to the pet guardian to make choices based on a variety of factors. All care providers are reachable and communicative, and they make sure that you understand exactly what's going on with your pet so you can make an informed decision about how to proceed. The level of care is outstanding and I know my pup is in good hands here while she proceeds through her treatment with great results. Aside from the level of care, the facility is brand new. It is never crowded; it's clean, well-appointed, and doesn't feel like a hospital. Overall, I am very pleased with Vista and would highly recommend it to anyone who needs emergency care or a specialist for their pet.

We had to bring our dog Marley in for surgery, and I truly can't say enough good things about the…read morecare she received. From the moment we arrived, everyone was incredibly kind, compassionate, and reassuring during what was a very stressful time for us. The staff kept us informed every step of the way, which meant so much. They took the time to check in, provide updates, and make sure we understood everything that was happening. It was clear that they not only care about the animals, but also about the families who love them. Marley was treated with such gentleness and attention, and we felt completely confident that she was in the best hands. The level of communication and kindness we experienced really set this hospital apart. We are so grateful for the entire team and would absolutely recommend them to anyone needing exceptional care for their pet.

Dr. Case saw us as a walk in euthanasia for our 17yo cat Charlie who we knew was in decline but…read morestarted having violent seizures yesterday evening. The whole staff was very kind and caring and she made our babies passing peaceful and safe.

first I would like to say have u guys notice any bad reviews we have to look at the app instead of…read morejust allowing us to view here as it should be? so thats why I put 4 stars. they deserve neg stars. they never have a doctor available and sometimes they are not even on site during business hours. why do they call themselves an emergency hospital? never available to tend to actual pets an their families in real time emergencies . but unfortunately they are the only emergency vet in town. unfortunately. every time I call the staff is so rude is incomprehensible how a staff that works at a place that requires care and patience are allowed to treat families that way. they don't care about you or me . ofcourse I'm sure their are staff members that genuinely care but they aren't the ones who answer phones. whoever was working the phone lines on Friday march 20th at 6:20 should be terminated asap . buf every-time ive called for my pets every single time someone rude picks up. it's concerning to allow them to interact with families in an emergency. once a doctor told me it's just a bearded dragon and shrugged it off. I was in complete shock and that experience has haunted me for years. but they are the only ones that are open during times other hospitals aren't and even then there is no doctor available. the receptionist should all be fired . The way they talk to you will leave you in more distress. It's sad actually that nothing has been done about aloe if people's concern. even in reviews they try to hide and dismiss your review if it makes them look bad. I suggest be prepared. cause most times with an onsite doctor not available u 'em will have no choice but to go find an open vet elsewhere wich is usually out of town. At least know that you have a place as an alternative. it will save you precious time so you don't have to look through your phone trying to find another option whole your pet is dying , injured, or very ill. Remember you are going to a doctor that once said iITS JUST A BEARDED DRAGON. and staff that are perfectly okay of their unacceptable behavior towards those that are desperate to care and save thumper animals. they are all definitely in the wrong field for the wrong reasons. I haven't met or dealt with any staff that don't have a terrible attitude but I'm sure they're are exceptions but I haven't met one or spoke to one personally yet. I care about your animals even though I don't know you guys. This message is not meant to be defaming. but sometimes it's just the truth. And sometimes the truth is ugly. take care.

I took my Giant Schnoodle to them because my normal vet could not refill a critical epilepsy med…read morefor 6 days. He is on a high dosage and going to zero for 4 days would have brought on his death or at best, multiple epileptic seizures. VCA was awesome, they saw him quickly and were able to give him his meds right away. Everyone there was so nice, helpful and compassionate. I'm dealing with stage 4 cancer and they made my life so much easier. I will remember that and will always appreciate their kindness. Their fees were incredibly fair. Doug (my dog) is a knucklehead, but I love his guts. Thanks VCA!!

I'm visiting from San Diego and needed an emergency vet for my greyhound Callie who injured her…read morefoot. I am so grateful for the excellent care she received! I cannot thank the Vet and staff enough!

Kind and professional - and I know you think they would be waaay more expensive - but I don't think…read morethey are. Not really.

I was apprehensive about not knowing anything about PESCM, within minutes, witnessed Dr. Story's…read moreinteraction with a client and instantly, put my concerns at ease. The patient, a senior dog with a leg issue genuinely liked the doctor. The receptionists, Jennifer, Rena and Lucy were friendly efficient and eager to help. Dr. Marcella Harb-Hauser is knowledgeable, compassionate and extremely helpful in explaining the diagnosis and treatment options. I highly recommend Pet Emergency & Specialty Center of Marin. It is a wonderful facility! Look no further, if your precious fur baby need medical attention, call them asap. I am very impressed with this team of professionals. As for my fur baby, the treatment was not carefully discussed and I am confident that Dr. Harb-Hauser's conservative care plan will be the best, given the circumstances. Thank you, PESCM team!