This review is for the Polaris location. Total Tech/Geek…read moreSquad appt 2:40 5/6/24 There are two closer Best Buys to my house... I choose this one whenever I need to have 1) something repaired/serviced/returned. 2) Need assistance in selecting an electronics item. I have had consistent good service here, where the other locations its been hit or miss. We are Total Tech Members, now called "My Best Buy Total" (such a dumb name change) Its their $179 extended warranty that covers everything you buy within a 2 yr purchase date. Sounds pricey.... Well, its benefited us every year without fail it has saved us far more than 179 per year. I highly recommend it and also recommend this location and staff: Today my appt was at 2:40. I get there, one person(DJ) is helping his customer. I stand in queue, DJ interrupts his session and kindly offers for me to sit at the open tech desk while I wait (so I did not need to stand) they must be able to see me via camera as Bryan Cowee comes out seconds later and greets me smiling with welcoming hello. We discuss my issues with my Nintendo Switch. It has 2 days left of its warranty. (Now thats important to the story). It no longer is letting me use the side controllers when used remotely... the which is 1/2 the point of owning a switch. Bryan examines them. He finds out that the console's lock to the controller is also broken. So the console needs to be sent out to be fixed and then after that is fixed it comes back to the ahop and then sent out again to another place for the separate issue of the joystick/controller. This weird shipping issue is a Nintendo issue, not necessarily a Best Buy issue. Knowing Nintendo is a pain in the butt to work with I ask... but when we bought this Total Tech- rep said if anything happens, anything at all, being it in, they exchange it for a new one. Well now enters the two days left on my warranty. Best Buy now will still replace it, but only after sending it out for repair(bunmer for the customer, but a good business decision, it makes sense)... if it cannot be repaired, it then gets replaced (fair). However, I quickly realize that if this sends out for one thing by the time it comes back to be sent out for the other issue, it's then out of warranty. I bring that up. Bryans is busy truing set up the transaction on his laptop and says. "Yeah that could be problematic, but right now my system to set up the repair has crashed." He asks For help, dJ comes over after he is done with his client. He cant get it to work on his. They go to the main terminal. System is still crashed. They literally couldnt get the system to process the repair ticket. Bryan picks up the phone calls Naag, (Im unaware that he is advocating for me... due to the warranty timing and due to their system crashing, Naag the department head goes to advocate for me to Kumar, a manager and in less than a few minutes Naag comes over with a big red box! Nintendo switch boxes are RED. It was a brand new Oleg Switch. Yay! Thank you Bryan, Naag and Mr Store Manager. Since they couldn't get the system to boot up and since there was two days left on my warranty counting that day.... They, without me begging, pleading put their customer first and switched out the switch! The entire session from sitting down to product in hand took maybe ten minutes. Not long at all! I have had other trips in where I have been helped by Bryan. He was very knowledgable in those sessions. Those times went smoothly, too. Ive purchased apple products from Naag a year ago (2 iP, fancy keyboard . His helpfulness on the sales floor has been above and beyond. I actually now search him out when I have a question. I recommend this location. They really try hard to help the customer. Also, I recommend the Geek Squad and the new "My Best Buy Total" despite the really long and dumb name.

Geek Squad in-home new HP Printer setup was scheduled for 7-7 w/o a more specific 1-2 hour window…read more Waited all day and didn't get a call from GS. I called to learn that no technician was available. Rescheduled by GS for 7 days later rather than the next day .. other service groups have more efficient service processes.