Professionalism, Exceptional Customer Service, Expertise, and Execution.
These are the words I would utilize to describe my experience with Jeff and his team from Maximum Air. I had a 20-year-old Bryant zoned Hvac system which I had been "limping along" for the last couple of years with the understanding that once the compressor went a full system replacement would be in order. Unfortunately, this happened during a heat spell a couple of weeks ago. Fortunately, I had saved Jeff's name which had been shared with me a few years ago by someone involved in Hvac parts and sales here in Fresno. I called his company, Michelle took the information, dispatched Anthony, who promptly arrived, and after diagnostics recognized quickly that it was indeed the compressor that was shorted to ground. Having done my research over the last year, I knew which Bryant/Carrier systems I would potentially consider. Jeff called me later that same evening and we went over the pros and cons of each as well as the details of my personal situation. He took the time to answer all of the questions that I had. I ultimately decided on the 5 ton complete Carrier Infinity System. Within several days, we had the new system installed, which has been working flawlessly since. This is the expertise and execution component of my review.
Where the customer service and professionalism shined was when Jeff offered, and then personally delivered, portable AC units for our use until we made a decision on the HVAC system. He kept reminding me that he was doing this, regardless of whether or not I decided to go with him for Hvac replacement. all of this was done prior to us discussing or signing a contract. As I shared with him the first time we spoke, I'm "old-school" and an insider's professional referral and first impression go a long way with me, and I had already made the decision to go with Jeff's company. Lastly, in terms of the system, it is quiet and definitely more efficient than our 20-year-old system, as expected. On 100+ degree day comparisons from this year, we have already noticed about a 40 to 50 kW per day improvement! I know the real efficiency improvements will come once cooler weather hits and the heat pump compressor is being utilized versus furnace. Thanks again Jeff, Anthony, Marco, Matthew, Andrew and the rest of the installation team. Keep up the strong work. read more