There is only one word that can describe The Grand Mark Prague Hotel and its staff: Flawless…read more
My wife and I have traveled through Europe, Mexico and the states multiple times and have stayed at five star hotels such as Ritz, Fairmont, Four Seasons, SLS, JW Marriott, etc. This was our first time staying at an LHW affiliated hotel. We booked a Grand Deluxe Suite through AMEX Platinum travel for 10 nights and we were extremely impressed with the suite, quality of the furniture, and its amenities, everything was perfect. The cleanliness of this hotel is truly unbelievable. I tried my hardest to find any dust, but it was impeccable.
The breakfast buffet, the made to order breakfast, and other food are also exceptional. And the staff are superlative: they are super professional, helpful and friendly. Overall, this is the best experience we have ever had with a hotel staff. We got to know them by first name. Bilal is the most professional and friendly hotel porter we have ever dealt with. In addition to the concierge, Bilal was very knowledgeable about the local events, provided excellent recommendations and helped us with local transportation. He spoke six languages (and here I was, proud of myself for speaking three), I would say Bilal worths his weight in gold. And on top of that, Olexandra, Clara and Andrea at the reception desk attended to every need we had.
Our breakfast and the Spa staff also provided outstanding service, I recall Treza and Lucy; however, there were several others that we really appreciated their service.
We had such a great experience that my wife, for the first time ever, wrote a thank you letter and handed it to the manager.
And finally, the location is perfect. It is far enough from the crowd, yet only a 10-minute walk from the old town and 20-minute walk from the river. Getting around is also super easy, and there are at least five great restaurants within 50 feet from the hotel. You can also use Uber, Bolt (less expensive than Uber) or the metro system to get around. We mostly used Bolt and tried the metro system once just to experience it. The metro system was very efficient and clean.
Overall, it was simply an exceptional experience in all ways.