Hotel is nice but the people who work her are not. When booking a Hop On Hop Off tour with the front desk, they provided us with a voucher that happened to be for another company. When we came downstairs, the voucher we talked about the night before was "ready" with features that we didn't really ask for. Regardless, we agreed and payed for it. When trying to use the voucher, we discovered that the voucher was not for the tour we paid for. They had charged us for one tour and wrote that info on a voucher for another company. They gave us a map to follow for what we thought we had paid for. When we returned to the hotel, the staff was very rude and accusatory staying we should have returned sooner and it was our fault. The man also tried to persuade me that Prague's purple hop on tour was the same was the big red Hop On Hop Off tour that you see in every major city.
All in all, I was very unhappy with the way they handled this and I was unhappy with the fact that my day was wasted trying to figure out where to get on another bus and boat tour. If you stay here, buy your tickets elsewhere. Don't trust the info they give you. read more