We stayed in the best room in the hotel, the two story one shown in the pictures. The bed was unbelievably rock hard. I couldn't sleep a wink the entire night, it was like laying on a board. I complained to the hotel the next morning and asked for a mattress pad, which to their credit, they put on that day. Unfortunately that was not nearly enough. My back and shoulders (side sleeper) were a mess. They offered to move us to their sister hotel, but the reviews on that one had the same problem. We left 2 days early because we hadn't slept. They refused to refund us for the unused days. We paid for a service, which is to provide a comfortable place to sleep, and they did not even remotely provide that.
Other issues:
- The A/C ran all night, right over the bed, and sounded like a jet taking off, even ear plugs weren't sufficient.
- The toilet seat just fell off!
- The shower is a typical European hand wand with only a tiny glass barrier, so the whole (tiny) bathroom gets soaked when you try to shower. The shower is also in a raised tub that you have to climb into that is very slippery. I'm an athletic guy, and I had to be careful. This would be extremely dangerous for the elderly or infirm. read more