The crew that picked up my brother-in-law today were exceptional with their patience and understanding of his extreme discomfort and need for gentle handling. They were very gentle moving him with the gurney, loading and unloading him from the ambulance, and during the on-road transport. They listened to him and his care givers which was important in the process of situational awareness which resulted in them going above and beyond with their patient care. I have 38 years experience in pre-hospital care as a firefighter/EMT/paramedic and quite frankly had low expectations for the crew that came to the house to transport my relative. I will be the first to admit I couldn't have been more wrong and I really want to extend my thanks and appreciation to those two EMT's and their company for having such well-trained and empathetic employees. read more

2023-08-30 @05:05 am Idiot Max Care driver using vehicle 232 on the phone. Unsafe lane change. The turn signal is not used to prioritize yourself. The lane you're switching to is a solid lane. Educate yourself on when it is ok to switch lanes and how to use the fucking signal. The driver didn't even need to switch to my lane. Both lanes ramp to the same direction. The driver realized and had switch back to their original lane after half a mile and exit off Kenwood Drive. read more

Max and his team were amazing. I called him at night desperate to find away to bring my mother from her rehab hospital to see my dad who was dying in the ICU after a tragic motor vehicle vs pedestrian accident. He went out of his way to help arrange the transport with his team that same night within a few hours and even reduced the fee out of the kindness of his heart. His employees were amazingly gentle, sweet, patient, and extremely professional with my mom. I can't thank Max enough for all he has done for my mom and my family. He has given us the amazing gift of allowing my parents to have one last goodbye. Thank you forever Max! read more

If you need transportation for your elderly mother or father this is the company to call. I have been using this transportation service for over a year now and I have no complaints. They are always very courteous and always on time and they don't mind waiting . I got to say this is the best transportation company in San Diego. I wouldn't trust my mother with any other company except this company! Back and forth, to and from dialysis 3x /wk and also for any sudden emergencies to the ER- transportation to a hospital. I always phone in for MaxCare! I strongly recommend using this service and please note I am a very hard customer to please. Christine B. read more

I've been transported twice by this company. I can't say enough things about my five maybe six drivers. Besides, so professional, caring, patient safety, sticking to procedure but flexible for patient care and comfort. I was in excellent hands and I need that support. I'm unsteady in a wheelchair from leg surgery. I sustained a few more injuries at Reo Vista so am banged up. I don't remember all names but Dillon was the driver of the guys today. Ride a week before was with Avery and another guy. Who by assignment delivered me into hell at Reo Vista. Then helped me safely wait for a ride back to the hospital. The discharge had gotten it wrong. To company owner, it would be nice if you hired women and trained them as well. You have a great team. I hope you do appreciation days!!! read more

We had used a different medical transport for the first trip and they were very unprofessional. So we decided to use someone else and that's when we called MaxCare Ambulance and they were great! We will definitely be using their services again for my mother's appointments. read more

If you are looking for a medical transport care company in the San Diego County area I HIGHLY recommend this company. They have been kind, courteous, gentle, prompt, knowledgeable, professional, sympathetic, and every other positive word I can think of. I actually created a Yelp account to write about them. I had to do a shout out for this company. They saved my friends life. They did not stand back and watch the hospital staff, they jumped in and helped them when they did not have to!!! That wonderful, beautiful man and his colleague were heroes!!! When my friend did ultimately pass away, this beautiful company then took amazing care of his widow. THANK YOU MaxCare, for all you did for Allen and Pam!!!!! God bless you all!!!!!!! read more

I was told by the facility my mother is in that it usually takes about 30 minutes for transport to arrive. She then called back and said they would arrive in 90 minutes. Two hours later, they still hadn't arrived and she called back. They 'misunderstood' and it took ANOTHER 2 hours. FOUR AND A HALF HOURS late!!! Absolutely horrible 'service'. read more

My elderly mother has been using Maxcare for transportation to and from dialysis for the past 2-3 years. I've written reviews in the past about their delays, and when they made efforts to improve I deleted the negative review and gave a higher rating. However, lately my mother has had to wait up to 1 hour after dialysis treatment to be transported home. Needless to say, not only is this frustrating but also very inconvenient for one who is 88 years old, diabetic and in fragile health. When I call to find out the ETA, I'm always told there is an unexpected delay, that they are 15-mins away, which turns out to be longer. While I do understand that there can be unforeseen delays, there has been too many for it to be another excuse. I must say that they do provide good customer service on the phone and every EMT I've met has been kind and provided good patient care. However, you should know that Maxcare is not always reliable and consistent with scheduling. They need to make changes to improve on their timeliness. read more

Very unreliable service. Contracted service for patient delivery at same time three times a week. Two out of three times, late with no call informing of delay. Miserable call center. Gives no in formation except that they are on their way. Today they reached a new milestone; over an hour late and still waiting. Drivers and crews are very good, but obviously instructed to be quiet and let the patient's family rant. I couldn't recommend this company to any one! read more

We were referred to this company from another transport company, and I couldn't be happier. Setting up the service day and time was so simple, the gentleman on the phone was nice and professional. As far as the transport team, they were great ! They arrived exactly when they were scheduled to. They were very friendly and professional. They made my client feel so safe and comfortable during the transfers. We will definitely be using them again and referring them read more

Found these guys and they bailed us out big time at the last minute. My dad needed a gurney transport to a consultation with the surgeon and I called this company at 10pm the night prior and they were able to assist us with the transport the following morning at 8am. Very courteous and professional on the phone. The EMTs that picked up my dad were very attentive and nice. We appreciate that when going through hard times like these. They were, coincidentally, the cheapest option as well which is always a plus. I would highly recommend them and we will be using them again for all our transport needs! read more

I am so impressed with this company and their employees. They were so polite and had everthing under control. And when I tried to tip them they told me No - that is our job! I will recommend them to everyone. Thank you so much, you are one classy business!!!!!!!!!! read more