Absolutely unacceptable. Avoid this unreliable company at all costs! I am beyond furious with the appalling service provided by this company. We booked a ride well in advance to take my elderly father to a critical medical appointment. After confirming the booking and paying the required cost, the company canceled at the absolute last minute with zero regard for the consequences. We were not even given a phone call about whatever the issue may have been. Because of their sheer incompetence and lack of professionalism, my dad missed his appointment--one that took months to schedule. Trying to get a straight answer or any accountability from their customer service was an exercise in frustration. They clearly do not care about their clients, their schedules, or the health and well-being of the people relying on them.If you need a transportation service that actually shows up and values basic human decency, look elsewhere. This company is completely unreliable, unprofessional, and utterly useless. I will never use them again. read more

This company it's not good at all. First they make you wait for a long time second when you called the dispatch they will put on hold until you hang up on them they don't know how to communicate they keep telling us to wait 20 minutes. The driver will be there after 20 minutes. You called them again. They will say another 45 minutes oh my gosh read more

We used Nexus Point Transport 3 times now for ambulance type transport to doctors' appts. The drivers have been wonderful. Professional and friendly. Kudos to Sasi or Safi for his patience during a long appt. Arriving with patient from La Mesa to La Jolla about 10:15, we were not finished until 2:15. The other driver we have had was Jonathan and he was very good also. read more

Bad company bad customer service bad owner had to wait multiple times over an hour they made me miss appointments they missed pick ups owner argues and fights with customers instead of resolving issues try to find alternative transportation because they are not reliable ....... drivers are nice n the best part about this company read more

I would like to say that all the drivers that pick me up and drop me off are all amazing on time and very some of them just playing thank you nexus point! Give thanks and all the Glory to the Almighty! read more

Irving was great. Very personable, courteous and safe. Our appointment took longer than scheduled and he waited patiently. These sorts of delays must be normal as scheduling can be fluid. Good new van and gurney. I recommend them. read more

As the mother of a daughter who uses a wheelchair and has frequent medical appointments, I can't thank Nexus Transportation enough. This is the only company I truly feel safe trusting with her care. I know she'll get to every appointment safely, on time, and treated with kindness and respect. Thank you, Sam, and the entire Nexus team, for giving our family such peace of mind. read more

I just wanted to thank Veronica for picking me up today to go to my appointment she is a big help and looking forward to many more with her. . . read more

Veronica and Priscilla Pick me up on time today and we're very accommodating. I would recommend them all day.

Hello, my name is Wolf and I had the pleasurable experience of getting a ride to my doctors appointment today by Nexus Point Transportation. The first ride I was picked up by a woman named Alexis and she had this beautiful tattoo on her forearm. And I asked her what it meant and she said it had to do with bringing love to everything. And so I told her about a Beatles song called 'All you need is Love'. And so I played the song for her and as she drove I put the phone up to her ear and by the end of the song we both sang along and then laughed and giggled and spoke of all the important aspects of Love. She was so polite, courteous, thoughtful, compassionate, so very friendly, easy to speak to, and above all very safety conscious and was truly concerned for my well-being. We had a meaningful deep conversation about love and then I even read a children's book to her that I wrote and we laughed and giggled some more. I could go on and on about what a pleasurable experience it was because I talk too much. Then the gentleman who picked me up and gave me a ride back to the skilled nursing facility where I'm staying at. His name was Abdel and he was just as great as Alexis he was thoughtful, compassionate, respectful, highly intelligent, courteous, and just as easy to talk to as Alexis. We had a deep conversation about the country he comes from and how they are not treating the people so nice and my heart went out to him. And I mentioned to him we don't know how good we have it in the United States compared to other countries who are communist and unfortunately the people suffer from it. And just like Alexis he was driving in an outstanding manner being safety conscious and making me feel safe and that he as well had my well-being in mind. And did I forget to mention they were both very punctual and on time not leaving me waiting there. So I did what my Mom raised me to do which is to give credit where credit is due. So I called Nexus Point Transportation and asked to speak to their supervisor and I gave Alexis and Abdel all the kudos they deserve. The supervisor's name was Enrique and we had a delightful conversation in which I told him you share in the praise too because the people that you supervise are only as good as the suggestions and directions you give them. He lit up like a Christmas tree and I could feel his joy in the compliment that he was receiving for all three of them. Anyway, if it was up to me all three of them would get a raise. So if you're looking for a ride to pick you up and take you to whatever kind of medical appointments you have, you cannot go wrong with Nexus Point Transportation. Both rides I give five stars to. It was such a pleasurable experience that gave me faith in humanity. And that's my story and I'm sticking to it. Nexus is the bomb.com Last but not least like a knucklehead. I forgot the spelling of their names and so I called Nexus again and spoke to Sal the night Dispatch and he's so kindly supplied me with all the information I needed so he is doing a great job as well and he deserves a raise too Thththththat's all folks read more

The most unreliable service with rude people answering the phone, telling the customers not to worry even if they are 30 minutes late.. we had to wait outside with a patient in the wheelchair for 30 minutes and theu are telling me not to worry! Horrible.. absolutely unesponsible and unreliable company. And this is not only one time incident. If you can avoid this company + avoid read more

Excellent professional service by Armando and Steven. So thankful for their remaining with me while on gurney, for my doctor appointment and filling new prescriptions. I also am grateful for Valentina who helped book my transportation booking. read more

They're a scam! They will wait til the day of your scheduled auto shipping to NOT SHOW UP in an effort to try and charge you more money after the price was already agreed upon. Sad to see in these reviews the same thing happened to you all- Extremely sad customer service from Pedro. Won't be back. Reported them to the Better Business Bureau and I suggest everyone else do the same! read more

Rudest company I've ever dealt with! My (adult) son was being transported from the hospital to extra care facility. Nexus called me 4 times with question, then to make payment, I'm his emergency contact. Told them to send me a bill, they don't bill. Told them I'm not giving my cc info over the phone. That's when it got threatening. The so called owner, "Sal" told me that if I didn't make a payment he would have the driver "drop son off at the curb." Told me he was going to knock my teeth in", to come to the office and he would kick my @$$. Hospital informed my son it would cost $60-$80 to transport. When he arrived they tried to extort $120 from him charging him $200. He didn't pay that, just the $80 he was quoted and didn't give him a receipt. Do not use this company for any sort of transportation. Worst costumer service I've ever experienced. read more

I would like to start off by saying this company goes above and beyond to provide a world class service to its customers and family alike. I would like appreciate the service that Nexus Point Transportation offers.. There service is top tier There drivers are exceptional very courteous and respectful individuals Veronica, Alexis, Jose, Eztegu and the other drives yes Aziz too have a great sense of responsibility when dealing with the patients and other medical staff either at the nursing facility or dialysis. There dispatch personnel Diego Valentina and Enrique are good and efficient when calling them for scheduling picks or calling for to be picked up, try to get you picked up as soon as possible. I've had other non emergency company services before and they lacked on many levels regarding so punctuality and weren't dependent at all. When you depend on others specially a Non medical transportation company to take you to dialysis appointments or other doctors appointments you need a company thats dependable and serious about the service they offer and with Nexus Point transportation you have that type of service and dependability that you wont miss your appointment specially when they're vital. read more

Veronica is a great driver very patient and caring towards the patients and arrived in a timely manner.

yeah I had a ride with Veronica today and she's a good driver she's very kind help me out with everything I needed and she had good conversation read more

I love using Nexus transportation specially when I get Veronica as a Driver she is so nice and very professional, she is always very patient with our residents . read more

I was picked up from a large hospital and taken home after a 5 day stay. Jose was great. He was courteous, efficient, and had a warm way of making passengers feel safe and well taken care of. He was empathic and such a good listener. I'm elderly and have multiple medical transport needs. In the future I will insist that Nexus Point Transportation be used. read more

JUST DON'T. I'm writing this review while my husband sits in his wheelchair on the curb, in front of his doctors office, where he has been left waiting for his ride back home for 1.5 hours now. IF their office staff picks up a phone at all, they can't spell a name to confirm a reservation (even after you've spelled it out to them 4 times!). They aren't just dumb, but dumb & RUDE. The drivers are fine but there is no way they can make up for the horrific admin & dispatch staff in the office. read more

I have had a very good experience with all of the Nexus Point Transportation Service drivers and Nr. Aziz is definitely one of them. I always enjoy riding and talking with him. He's very friendly, and assist me me in any way I may need him to. Thank you Mr. Aziz and continue to keep up the great service you provide. * read more

Let me just say that this company is truly the best. My sister passed away on February 14th, and my mother suffered a stroke in July. I urgently needed a company to take us to the mortuary/crematorium to take care of everything. This was all last‑minute, and every company I called was already booked. Nexus told me they would call me back in five minutes to see if they could take us. My mother is in a wheelchair and we have steps, so I was already stressed. There was a small hiccup, and only our driver, Aziz, was able to come. I told him I would take the wheels, and he supported the back of my mother's wheelchair. Together, we were able to take care of my sister's paperwork and view her body. I cannot thank AZIZ enough. On the way home, we had the two guys we should have had for the trip going to the mortuary/crematorium. But honestly, no worries -- because the first company that said they were coming on Thursday never showed up. We waited over two hours. Nexus came Friday morning, and we arrived just as the place opened. Thank you, Nexus, for helping us on such short notice. And thank you, AZIZ, for helping me with my mother. You will truly be blessed, and you are absolutely a ROCKSTAR in our eyes. read more

Worst transportation company always late Do not use this company because of this I'm late for my doctor's appointment.

Nexus point takes my mom to her appointments today I accompanied her in the van. Veronica made sure my mom was secured and was transported safely to her appointment made her feel comfortable and safe thank you. read more

Run by incompetent liars. They kept giving us the runaround about pick up times and left my sick mother waiting for 90 min with no apology. Anyone who uses them is asking for misery. read more

Full disclosure: this is based on our multiple transportation requests done by the social workers, nurses, and admission director from my work facility. Sal is one of our go-to transport guys. Working in a busy medical business can be quite the challenge but he has always helped us with any last minute transportation needs. We've had nothing but good experiences with him transporting our patients and making sure they are on time for any appointments. Easy to work with and reliable for us. Sal always answers your calls although it appears they've expanded their business so now the assistant or partner sometimes answers to set up. No patient complaints from them either. read more

BEWARE!! DISABLE? DEGENERATIVE CONDITIONS?! DYING PATIENTS?! BEWARE!!! This is very difficult for me. Since my son and I love the hard working drivers at this company. I do not take this with a light heart. The owner and some people in dispatch have taken it upon themselves to target me and abuse me. I'm not sure if they're doing this to other patients, but this is what they're doing to me. The last time I had a bad interaction with the owner, Sam chose to stepped up to accommodate me and help fix things. Things were going decent enough that, I took down my past bad review about the horrible experience I had with Sal the owner. Sam decided to choose, to stepped up and accommodate me so I would be willing to give them a 2nd chance. He told my insurance company I could deal with him directly. So I decided to give their company a second chance. Everything has been sort of fine for the most part. It is very weird that every time I give Sam a compliment on how things are going, he would take it upon himself to try and force me to dealing with dispatch again. Why? That wasn't the agreement and nothing bad happened, so why? As usual I let Sam know ahead of time that I needed special care and accommodation for a very difficult appointment, because I was having a test that was going to make me very sick. Sam said he understood and that everything would be OK. Next thing you know they did everything they could to provoke some sort of crazy situation for me. Of course Sam acted like he didn't know what's going on and that it was all dispatch. Even though he's in charge and is the one that tells dispatch when I need picking up and dropping off. Regardless of my requests for Special accommodation, he made sure to ignore my Pick-Up text for nearly a half hour, and then the ride was doubled up. They know doing that to me makes me very sick and so they weren't doing it too me anymore, but yesterday, the one day, I requested that they make sure I have someone that is gentle, to take me home... they choose to set me up. It is so obvious they were trying to create something bad happening to me. Now Sam is threatening to lie and tell my insurance company, that I'm an out of control patient. They don't get to provoke situations and then punish the patients for how the patient's responds to being provoked. It's called gaslighting! I have been vomiting all night long because of what they did to me yesterday after my appointment. They even so kindly included a patient to share my ride who yelled at me for speaking to her, the last time they picked her up during my ride. So that's your idea of accommodation on a difficult day? They literally chose the day I requested Special accommodation to do all of that to me. For a transportation company to think that they can get away with that kind of stuff involving patients is a big NO. If this is what I and others like me have to deal with, when it comes to trying to simply get to our doctors appointments and back home safely.... I am done trying to fight Forward for my health because of what they did to me. I will no longer subject myself to the tyranny of medical transportation companies, so now what is someone like me to do? As of now I will no longer be having the surgeries I need to have or seen anymore doctors. I have no trusted way of getting there. I'm too traumatized now and don't feel safe putting my health and my life in the hands of these type of people. This is going to sound very strange, but DO NOT compliment or praise them. If you do, you will learn quickly why you shouldn't. Supposedly because we are Medi-Cal patients they don't think we deserve respect or accommodations for our health issues. Sam says they don't get paid. According to him, my insurance doesn't pay them to transport me. So that's why I don't deserve any special accommodation. I wonder what my insurance company has to say about that? Transportation companies will continue to abuse their patients unless we stand up and speak out! If you have experienced abuse at the hands of Nexus Point Transportation or any other transportation company, please contact me privately. I have a screening process to make sure I am dealing with an actual patient with grievances. Oh and if you're an ex employee of this company and you have grievances about how you were treated as an employee, you too can step up and speak out. I encourage you to not stay silent anymore. Lord knows I witnessed a lot of what you guys go through. If anything bad happens to me or my family because of the trauma of all of this, this company will be held liable. I wouldn't put it past them to continue to target me and my property here at my house just in retaliation for this review. read more

Today I had an unfortunate experience with Nexus Point transportation. Drop off for our appointment went as planned and we were told to call when done with the appointment. When we called for pickup from our appointment we were told the driver would be there within 30 minutes. I called after 30 minutes because they hadn't arrived and was told it would be an additional 25 minutes. After waiting that additional 25 minutes and no ride we received a call from the company telling us it would be an additional 15 minutes. So be warned that your wait for a ride home may be more than you bargained for. read more

I used Nexus a few times transporting my 88. Y.o. Dad with good service. The last few times, the pick-up for return was later and later. Yesterday , even though I told them he would definitely be ready at a certain time, my 88 y.o. mother stood for an hour outside with my incontinent Dad in a wheelchair. Every time she called(4) ,they said 15 min. They offered a 10% discount on next trip. If you care for someone, call someone else. read more

Return trips are always late. Up to 1 hour. They keep telling you '10 to 15 min' They don't seem to know where their drivers are or the drivers lie. read more

Bad customer service. Not on time. Rude. Not using them again. Do not recommend. I had to call the at least 4 times and the supervisor would not return my call. read more

Yesterday, I had the pleasure of meeting your driver Nick for the first time. In my opinion, hez, is am excellent employee! I felt very safe and looked after. Nick, should be a trainer to all of your new hires. He's a defidnite star to your business. read more

My husband was dumped at wrong location/office. The company cancelled his ride inadvertently. They lied about instructions for pick up. Dispatch hung up on me. Total disaster during stressful time. read more

Today they picked me up at the hospital for my ride home after a 1 1/2 hour wait...the old woman in the van already told me she had to wait 2 hours to be picked up...I had called to complain and Sam-the boss--threatened to cancel my ride entirely....where would that leave me? He was so nasty....you have been advised....nasty nasty nasty person...a horrible experience...horrible. read more

Today (26/23) I used Nexus to transport my 95 year old mother to a doctors appt. The pickup was OK (15 minutes late for pickup - but OK). The van was up to date and nice - made it to the appt with 10 minutes to spare. The inexcusable service was the pickup at the end of the appt. I called to say we were ready - the dispatcher said someone would be there in 30 minutes. After 30 minutes I called again to be met with excuses and berating me for not understanding the difficulties they had with traffic, etc. The language was very intimidating to the point of them saying "we will just cancel the pickup if you say so". How do you do that when you are stuck outside a doctors office with a 95 year old lady who needs to get back to her residence and no other information about how to proceed. At that point I asked the person on the phone if they were the owner. They said yes. After that diatribe....... the person hung up on me!! If you want a reliable service who cares.............DON'T CHOOSE NEXUS!!! read more

The transporting of our loved ones is very important and requires a trusting team. That's what you get when you use Nexus Point Transportation this company is run by an awesome team they are professional, well informed and provide top notch service with a smile. They are always in communication. They assure that the patients are taken exactly where they are supposed to be and will communicate with you if there are any concerns or changes. They are efficient and always on time. They are a blessing to our family we use them on an average of three times a week or more and always receive the same awesome service. Thanks guys great job Ray and I are grateful read more

Great safe and fast thank you so much to Saul and Anthony who always take care of me.

They're always pleasant to speak to and quick to provide service. I usually speak to Sam at the office and he is knowledgeable about all locations requested. Fares are always reasonably priced as well. read more

I was treated like less than a human by Sal, i won't relive this situation here but i recommend one find a more compassionate transportation

Great driver, very kind and quite talkative. Always great transitions from office location to home. Driver was Aziz. Thank you so much!!