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    Max Restoration

    5.0 (6 reviews)
    Closed • 9:00 am - 3:00 pm

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    ASAP Services - Front entryway of house.

    ASAP Services

    (84 reviews)

    Todd is great. I would highly recommend Todd for any home projects or construction…read more He was the most professional and worked hard to complete the job on time. Thank you Todd Michael Muth

    I hired Todd to repair three unstable spots in my bathroom subfloor before tiling. While he clearly…read morehas a good eye for structural issues and was willing to accommodate a tight timeline, there were some challenges with communication and project execution. The Good: - Flooring Expertise: Todd correctly identified a hump in the subfloor and noted that the new tile would sit significantly higher than the adjacent bedroom carpet. He proposed shaving down the joists to level and lower it--a solution my tiler highly recommended. Even with this fix, the tile ended up almost two inches higher than the carpet, so I'm glad Todd caught this before the tile went down. - Timeline Accommodation: Todd squeezed in the final repairs on his way to a family vacation in San Diego because I requested the work be expedited before guests arrived. His kids were literally sitting in the back of the car waiting for him to finish the job. I certainly appreciated him prioritizing my request to this degree. The Challenges: - Scheduling and Handoffs: Todd had to leave before finishing the joists and couldn't return for a few days. He sent a colleague, Mike, to finish the job, but the handoff was not thorough. First, Mike missed one of the three spots I originally hired them to fix. Second, Mike was not informed that a specific section of the subfloor needed to be left open to accommodate a new floor drain. Had I not caught the miscommunication, my tiler would have to open the subfloor again, costing time and money. - Follow-Through and Accountability: When I pointed out the missed subfloor spot, Todd initially stated he would need to charge his three-hour minimum, viewing it as extra scope. It was disappointing that I had to convince him it was part of the original job by referencing the picture in my initial quote request and our in-person walkthrough. Ultimately, I had to pay a premium to incentivize him to return to finish the job. - Expedited Repairs and Transparency: For his final visit, Todd did not bring his drill. As a result, he could not fasten the replacement subfloor with screws as per best practice, so he used nails instead. What was most concerning was his lack of transparency: rather than informing me he was missing the necessary equipment and giving me an opportunity to supply it, he would have left for San Diego if I hadn't caught it.

    Max Restoration - flooring - Updated October 2026

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