If I could give zero stars I would. Purchased my car Presidents' Day weekend and greatly wish I…read morecould have brought my business elsewhere. The customer service I received was over promised and highly under delivered. Purchased my car with negotiations on new tires, floor mats & was promised detailing as Arrotta's only had the car on the lot for a few hours before it was purchased. We left the car at the dealership for 3 days, everyday being told "the car will be ready by tomorrow, it's been detailed we're just waiting for tires." By the third day I decided to pick up my car and schedule those services because I was being told something different every time I spoke to anyone in the sales and service departments. The first time I picked up my car, it was not detailed as the sales department said it was. When I asked if it was detailed, the salesman looked at me and said, "looks pretty clean to me." (I'll add pictures of the "clean" car) The car also had an empty tank of gas, and a broken sunglasses holder that was not broken when I purchased the car. I had to schedule for the tires, mats, and for the sunglasses holder to be replaced the following week and unfortunately was told by the service department when I brought my car back for these services, that they don't do detailing in house.. it's done by a third party. At this point I ask to speak to the sales manager because I'm frustrated and just want to have my new car. He informed me the car was "wiped down by his kids" (I'm guessing he was speaking of his employees, and assumed I would accept that as a car detail) although in the same conversation said the car would be detailed after new tires were put on even though I had zero communication of that happening. And I'd need to wait another day to have my car but, I'm thinking this is great, once it's detailed I can just be done with Arrottas. I pick up my car after it being detailed and I'm honestly not surprised when I drive off the lot and my gas sensor shows the tank slowly emptying. I'm assuming with it being detailed same day, they put the heat on high in order to dry out the car for when I picked it up. It's so upsetting because by husband has purchased a car from Arrotta's before and had a great experience. That's why we had gone back. But each time I had called with concerns about my car or wanting updates, I was given attitude and felt as if I was an inconvenience. If promises about certain services and deadlines weren't made, and if there was actual communication between buyer/ seller/ services - the expectations wouldn't have been set on my end. Now, 6 weeks later, my temp plates are going to expire - I've called the dealership a week before their expiration and was told, "the person who handles licensing isn't here, I'll have her give you a call tomorrow" and never received a call back. I love my car, but I will never purchase another vehicle from Arrotta's. Nor will I have work done on my car by the service department or recommend this dealership to anyone. Sincerely, Ford Explorer ST UPDATE - got ahold of the dealership, they've had my license plates for the past week but never informed even when I called to ask about them. And then they continued to question if I payed my down payment when we had paid the down payment in cash day of purchase.

Arrota's auto Max has always treated us well, we have bought multiple cars here and never had a bad…read moredeal. Miguel did a phenomenal job explaining our options with our most recent purchase. Isaac and Zed are a great team working out a deal that worked best for me.

1st VISIT to Wendle Ford! OMG what a wonderful experience. From the initial call to set up a same…read moreday appointment to the parts department to our new service advisor Mr. Shawn EVERYONE was soooo sooooo nice. We drove one of our cars to Spokane from Cali, this car will be staying here for the next few years so I am happy to know that once I go back home, this car will be in good hands at Wendle Ford. Looking forward to doing business at this Ford dealership, They are EFFICIENT* NICE * SUPPORTIVE

If the service advisors aren't trying to swindle money out of you for things covered under warranty…read morethey are refusing to talk to you about engine lights coming on at 37,000 miles. These service advisors are not good people. They are trained to just pull in money. They don't treat customers like anything but a cash cow. Btw, I had a Bronco sport that was 37,000 miles when the engine lights came on. It was trying to stall on me. One of the employees stated, "Oh yeah, Broncos are known for this." Since it was no longer under warranty the advisors refused to talk to me unless I paid $225. Great business. Way to keep the loyal customers.

The overall buying experience wasn't too bad and the vehicle I purchased is pretty much as…read moredescribed. The problem I have is that I was told when I bought the vehicle that the oil had been changed. When I got half way home the oil change indicator came on. I checked the oil and could tell that it hadn't been changed in a while, certainly not as I was told. This may not seem to be a big deal, but when you spend $11=k on a vehicle and come out of pocket with a down payment and then have to pay again to get the oil changed it's kind of a slap in the face. In addition, I have been waiting for a month for my title work to show up and it's still not here. I texted the sales person and was told I just might have to go get another temporary permit because it can take 45-60 days. This again is not what I was told when I bought the car and to be honest I don't know if it's even possible to get another temp permit and if it is that doesn't make it right because it takes time out of my schedule to go do that and I wasn't told this was going to happen. The salesman just told me that if I had an issue I could call and talk to management...Hmmmm, a little different attitude than when they were trying to get me to come buy a vehicle. The bottom line is that you need to verify anything you're told and double check to make sure it's accurate, before you buy, because after you buy the whole attitude changes.

Waste of time! Ran my credit didn't show me my score nor give me a copy! Would t go over any…read morenumbers.

Garbage car sales, rest assured they will not respond in any sort of timely manner when it comes to…read morerefunds or warranty issues. Do not use them to buy a vehicle. When your hard earned money is on the line they do not care about you.

This facility is run by incompetent individuals, from the service staff and manager up to their…read morestore manager, Devin Meyer, who ignored both multiple calls, voice messages, and emails, only to respond after contacting Lithia Corporate HQ. DON'T WASTE YOUR MONEY NOR TIME AT THIS DEALERSHIP!!!!

WOW --- Below ZERO RATING!!!! This place is a JOKE !!!!!!!!!! I don't know where to begin to be…read morehonest. Most basic thing a business can do is answer a simple phone call .... Nobody needs a GED for that even!!!! Been trying to get repairs done on brand new 2500 HD -- $100,000 + truck and no one seems to know how to order a part let alone get the part. Every time they say they got it -- guess what THEY DIDN"T !!!!! Never return phone calls when they say... Have been driving around with bad mirror and running boards that don't work since we purchased NEW!!!! No one told us that Becker SOLD -- If so we would have purchased through another dealer. Service with this new company is flat - outright ridiculous and they should be ashamed of themselves. How embarrassing for you and your employees. PLEASE- PLEASE DO NOT DO BUISNESS with this place --- You will be sorry if you do !!!!!!

If I could give zero stars, I would. My experience at GMC of Riverfront was the worst car-buying…read moreexperience I've ever had. During the negotiation process, the first thing I noticed was a "Accessory" charge for $1,500 for ceramic coating the interior/exterior and window tinting on the car I was buying, claiming it was already done. I've never encountered a dealership trying to make the customer pay for work done prior to the sale. After going back and forth and I was about to walk away, they begrudgingly removed the charge. Later, during financing, they tried selling me the same ceramic and window tint package that they had originally claimed was already done. After much back-and-forth, it became clear the work hadn't been done, and I began to feel like I was being misled. Before leaving, I asked the salesman, Kevin, if I misunderstood, and he confirmed that he was told the work was already completed. I tried addressing this issue with Kevin, who barely responded to my texts. After a week of no progress, I finally spoke with Alex, the general manager. He essentially accused me of wanting something for free, even though I explained that I agreed on the car's price because I was told the work had already been done and even came with a 5-year warranty. The owner, Yama(who I personally reached out to)was no better--he dismissed the situation by condescendingly explaining to me that when you buy something, you receive the product. Neither Alex nor the owner would acknowledge that I was lied to about the work that was done to the car. To this day I have not received an apology or even an acknowledgment of what happened. In the end, I paid $500 to have the ceramic coating and window tinting done. I waited over a month, and despite calling almost daily to schedule an appointment I was unsuccessful. I was even told to bring my car in and when I showed up nobody had any idea of me showing up. Finally, after talking to another salesman he was able to make the appointment. This dealership is unprofessional, dishonest, and provides horrible customer service. I would never recommend them to anyone. Avoid this place at all costs!

Spokane...if you want to experience a dealership where you find rude, unprofessional, utterly…read moreincompetent employees, BMW of Spokane is for you! From rude salespeople to a totally disorganized, incompetent service department, this dealership is a disgrace. More specifically, I'd like to call attention to Will at the service department desk. He wouldn't know what quality customer service looked like if it hit him in the face. But don't bother complaining to the general manager, Chris, because he doesn't respond to email complaints. All in all, this dealership clearly only employs incompetent morons. They lie, don't apologize for inconveniencing customers when it is clearly their fault. No accountability whatsoever!!

I had the best experience at a car dealership today that I have never experienced at another…read moredealership. And that was BMW of Spokane. I worked with sales rep Bruce Smith. I couldn't have met a nicer guy. If you go in, tell him I said hi. As far as the finance department, I worked with John. Two of the nicest guys you would ever want to meet. Long story short. I went in for a particular SUV, and it didn't work out. However, the one I went home with was a better vehicle, and a great deal. Go visit them when you are looking for a new or used rig. You will be glad you did.

I was looking to update my truck, worked with Jake and found the truck I liked and wanted. Told…read moreJake I would be back next weekend to purchase the truck. Thursday afternoon I get a call from Jake saying the truck I wanted had been traded to another dealer in Montana. When asked why it had been sold, he said first come first serve. I don't recommend this dealership.

Jorge helped my husband and I purchase a vehicle from GMC…read more Everyone involved in the process was welcoming, informative, and helpful. A majority of the time, purchasing a car can be a long draining process. However, this was facilitated through constant email communication from staff. Definitely recommending him to anyone inquiring a new car!

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.

parts department review:…read more I have no experience with the sales or service departments at Subaru of Spokane, but I am so impressed by the parts department, particularly with David, who saved what had been a stressful and hectic day. I discovered that the previous seller of my preowned Subaru had not provided me with the key for my wheel locks, so my car was at a tire service center (after I had waited in the cold for over an hour before opening for a walk-in spot) and the technicians were unable to install my winter tires. They offered to still exchange the tires if I could somehow find the key or have the locked lug nuts removed. Unlike their competitor the in Valley, who told me "Do not come today, there is no one here to help you," David at Subaru of Spokane listened to my problem and told me on the phone to "Come by, and we'll see how we can help." When I arrived, rushed and stressed, he stepped away from the counter to inspect my wheels, find the matching master key, and facilitate the service department replacing my lug nuts right away. My winter tires were installed the same day, thanks to David, who went above and beyond what I have learned to expect from customer service, and who saved my day.

Absolutely minimal customer service from the sales person. Wasted lots of my time. Provided no…read moreinformation. It was like pulling teeth to get simple things done. I also have reason to question their ethics. All in all it was a terrible experience.

Bought my truck from them 2 years ago and needed to sell my truck due to an extended military…read moredeployment. They were perfectly happy to low ball the crap out of me. Turns out Toyotas are the fastest depreciating vehicles out there, who knew. I had a terrible experience on the buy side with these guys and a terrible experience on the sell side too.

Picked up my 2024 Lexus from Spokane Findley Lexus service department today with a new dent in the…read moreback. I've had this car a year and a half and it only has 3,500 miles on it. It's cared for like a baby, has its own garage with nothing else in it. Here are a couple of postservice department photos. After I dropped off my car. the service guy called to let me know there's a dent in my back trunk, which was not there when I left it with them, said that "Someone like you wouldn't notice it because it's so small and that's what I do for a living" that's why he noticed it. Basically, I'm too stupid to notice it. You have to be blind not to see this. When I picked up my car, this is what I saw, here are a couple photos. Also said they washed the car, I don't care that they don't know how to wash a car, but I do care about the dent they left and then lied about it. Shame on them.