The Service Team, Pick-Up and Delivery Team, and Mechanics were all incredibly kind, professional, and communicative. Specifically, Teresa, Devin (and I'm sorry I don't know the name of the other driver), and Jeff were absolute gems! I'm currently working with limited resources while my husband is deployed and out of states, their help meant more to me than they probably realize. There was a small communication error initially, as they called my husband instead of me. Luckily, he was able to answer and let them know to contact me. The team immediately corrected the issue and even updated the arrival notifications so that pickup and delivery updates would come directly to my phone. Jeff, the mechanic, personally called to confirm exactly what I needed done and even asked if I needed my vehicle back by a certain time. That level of communication and consideration was truly appreciated. I am so grateful to the entire team for their kindness, professionalism, and willingness to help. I don't think they have any idea just how helpful they really were during a time when I have a lot on my plate. Thank you, thank you, thank you! I genuinely feel like I can finally take a deep breath knowing my car is taken care of and will be running just fine. I hope each of them receives the same kindness they gave to me. Sincerely, A very grateful customer read more

1st VISIT to Wendle Ford! OMG what a wonderful experience. From the initial call to set up a same day appointment to the parts department to our new service advisor Mr. Shawn EVERYONE was soooo sooooo nice. We drove one of our cars to Spokane from Cali, this car will be staying here for the next few years so I am happy to know that once I go back home, this car will be in good hands at Wendle Ford. Looking forward to doing business at this Ford dealership, They are EFFICIENT* NICE * SUPPORTIVE read more

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How do you make a man happy- you get him a truck on his birthday and Scott helped us achieve this today! 10/10 recommend - the professionalism, patience and expertise is all there! read more

Wendle Ford - Wishes do come true - Auto Repair Near Me - Spokane, Washington

Bad vibes from the get go. Options were extremely limited. The salesman Oren was weird and a pretty blatant liar. Tried giving my fiancée a 25% interest rate when she has a 700 credit score, we ended up going to another dealer and getting a 6% rate at Spokane Toyota Finley. The Truck we were looking at had 140k miles on it and they were still charging over kbb even though the truck had visible damage to it they refused to fix it. Actually got into a brand new truck for cheaper than they were charging for a 3 year old truck with 140k miles on it and body damage. Would advise against shopping here. read more

I looked all over for a truck and finally came across this F-350 with a great package and low miles. Someone else had originally put a deposit on it, but when that fell through I called in with some questions. Austin took my call and immediately stood out. We live about five hours away, so buying sight-unseen can be stressful, but Austin went above and beyond. He answered every question I had and even sent videos of the specific things I wanted to see so I could make an informed decision. There was never any pressure -- just honest communication. We ended up negotiating a deal, and Alex (the manager) was extremely supportive throughout the process, making sure all of our concerns were addressed and that everything was clear before moving forward. We flew in to complete the purchase, and Austin handled everything from start to finish. For someone who's only been with the dealership about four months, he's doing a fantastic job. Professional, responsive, and genuinely helpful. Overall, this was a smooth and positive buying experience, and I wouldn't hesitate to recommend this dealership -- especially Austin and Alex -- to anyone looking for a truck read more

Wendle Ford - The truck we got ! - Auto Repair Near Me - Spokane, Washington

Multiple problems with recall of back- up camera! Two days after it was fixed, it wasn't working again! We couldn't get the truck in but now they won't warranty that service, wants to charge us $250.00 to put in on the diagnosis machine which we paid for back in June! They always try to rip you off! Terrible Wendle Ford Service read more

If the service advisors aren't trying to swindle money out of you for things covered under warranty they are refusing to talk to you about engine lights coming on at 37,000 miles. These service advisors are not good people. They are trained to just pull in money. They don't treat customers like anything but a cash cow. Btw, I had a Bronco sport that was 37,000 miles when the engine lights came on. It was trying to stall on me. One of the employees stated, "Oh yeah, Broncos are known for this." Since it was no longer under warranty the advisors refused to talk to me unless I paid $225. Great business. Way to keep the loyal customers. read more

Why when a customer writes a review, the company can never take accountability. They reply to the review only making excuses and half truths. Seems like Kristin Goff the owner at Wendle Ford in her reply is twisting my words, I never said they weren't communicating after the fact, during the sales while at the dealership is where it all went awry. The communication between me and Teriana was poor after the fact as she wasn't seeing my point of view. I was feeling like it would be awkward to return to the dealership after trying to get my point across. Seems customers cannot tell their experience without being made to feel uncomfortable, so the owner is out of line. Another problem found with my NEW truck is the back seat, I was cleaning the windows and was holding the headrest and the seat came down. I didn't know it even did that that, there's a pull you should have to use to pull it down so the seat is not engaging in the lock. I told Teriana and she stated it worked when I was there which is not true as the only seat she showed me was the part you sit on showing me the storage underneath, did not show me the part you lean on or I would have said something then. read more

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I received a recall notice on Ford E450. I called the Wendle service department, the lady verified the recall notice and advised she needed to talk to the service manager to schedule the repair; she advised she would call me back later in the day. A week and a half later, no call back. Very poor customer service! read more

I called Wendle Motor looking to test drive a vehicle. My husband and I test drove 2 different used cars. I ending up purchasing one of them. From start to finish, we had a great experience. I am so pleased with my new car. Our sales rep, Dave was just fantastic. He was very knowledgeable and chill. He was very personable and made us feel welcomed and appreciated. We would highly recommend Wendle Ford! read more

Took our 2013 Raptor in due to several issues only to be told by the technician that EACH instance was going to be $225! Three instances and checking into a possible recall, which they also charge for ($450)! Over $1,000 just in diagnostic charges, are you kidding me? Wendle Ford is the epitome of stealership and we'll never set foot on this lot again. read more

We used to love this dealership and our family has purchased many cars here over the years. We come here for service on my wife's car and things have just gone downhill. An example: Set up an appt for a recall that is supposed to take just a few hours; show up for said appt and they haven't ordered the parts. 3 days later we get the car back and for some reason there is duct tape strips on the front fenders. The work to be done was at the rear of the car. No apologies or offer to remove it when we brought up the issue. This just seems to be typical these days. Hopefully they get things turned around sometime soon. read more

Wendle Ford - Vending area - Auto Repair Near Me - Spokane, Washington

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I unfortunately had a terrible first and ultimately only experience with Wendle Ford, I had gone in for a manufactured recall and was told they do a courtesy inspection over the car which I then mentioned how great that was because the car had a oil leak I noticed and I asked if they would take a look at that. A couple hours after I dropped my car off I received a phone call saying everything was ready and good to go. When I got my inspection email it said my car was 100% perfect and great condition. No issues, when I arrived to pick up my car, the gentleman at the counter told me the technician reported to him There's no active leak whatsoever and the car is in great condition. I felt it was a little odd because I knew for a fact there was a leak. So when I got home I got under the card took a peek. As you can see in the pictures that I've posted, there was a current and active leak to the common eye. I reached back out let them know there was a leak and that it was strange that my car got the green light go Everything's good No concerns. I then made my own personal post on my social media platform and Within an hour I received a phone call from one of the higher ups at Wendle Ford who was apologizing letting him know they seen my Facebook post and how they wanted me to take it down and wanted to make this right and asked if I would bring the car back in to have their lead technician do a proper inspection because the original technician admitted to not even lifting my car in the air and looking at it even though he signed off as if my car was in perfect condition as you can see in the 1st email of my inspection. After taking the car back that same day to have it reinspected I then received an over $3,000 estimate for all of the issues they had come to find wrong with my car. They also gave me a certificate for a free oil change and car wash to use at a later time. I again went back to my social media post and posted that this was the outcome and solution that Wendle Ford had decided and how I felt incredibly uncomfortable to bring my car back if they would do the proper job so I made a comment on my Social media post that I would not be using this gift certificate that they gave to me. I then received a phone call the next day from one of the higher-ups at Wendell Ford Just to let me know that they saw my comment on my post about me not feeling comfortable taking my car in for any additional work and that I would not be using the gift certificate So they called me to let me know that they were canceling the gift certificate they gave me and if that is not one of the most unprofessional petty things a business as well known like this could do I don't know what else is. There was no reason to lie to me in the first place about inspecting my car and then to take away the gift certificate you gave me as a way of saying I'm sorry for what we did and then calling me to let me know you're canceling the certificate is the most ridiculous thing I've ever experienced in my adult life. I will say after this experience I would never recommend Wendell Ford for any reason and for the people who do have work done, I would suggest and hope that you get a second opinion and check that the work has been completed properly yourself. I understand people make mistakes but the way this company went about fixing their mistake was not very professional at all. I do wish there was an option for zero Stars because that's what I would have chosen. read more

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Always a wonderful experience in both sales and service! I love the team and the service they provide. The knowledge, professionalism, and friendliness they provide is unmatched! I would recommend them every time. read more

Sunni is the best. She brought the car to my house to test drive, made the whole experience so great. Definitely would buy another car from her. read more

Dealership is terrible at communication or ethics. Deducted points twice from my account for a routine service. Once which was agreed upon for oil change, then again days later. If I did not randomly check my account, I would not have known. Then said they would call me back after I complained, guess what no call. I have also asked on two different visits now about recalls and service campaign work, only to be ignored, and hear nothing back. To take points or money with no authorization, no communication, not call back, no responsiveness or engagement, no accountability, and not perform safety recalls is very shady, unethical, and what sets a bad dealership and business practice apart from a good one. I will be taking my business to other available options, as I have not the time nor the desire for headaches , a waste of time, unethical practices, and complications in my life for the simple things. read more

Their service Dept guys are LIARS and feed you some of the biggest BS. Aaron and service manager Eric, DO NOT KNOW WHAT THE TRUTH IS, EVEN IF IT HIT THEM IN THE FACE. We scheduled an appointment 2 weeks ago to program and cut a key for our 2023 F150. How difficult you ask, They didn't even check to see if locked and unlocked the truck. They just said it was done and we paid the $348.00 and out we went. Holy crap, THE TRUCK FOB DIDN'T WORK! So back in we went and we were told it worked in the shop. So then we were told that the Fob was defective. Then they pulled it back in the shop and OVER another hour goes by, and I'm getting this feeling that the 2nd one isn't going to work. No body says a word, but this other guy gives us our keys and low and behold, THE 2ND KEY FOB DOESN'T WORK! . But this time it's our trucks receiver board must be the problem, not that they are having problems themselves, IT'S OUR FAULT! CAN YOU BELIEVE THIS B.S? Why does out truck key and Fob work? So Aaron keeps feeding us BS and lying to us that the key Fob worked in the shop, but mysteriously stopped working when we walked 40ft to out truck. And the nice kicker, THE SERVICE MANAGER "ERIC" TELLS US THAT WE STILL HAVE TO PAY THE $200.00 PLUS DOLLARS FOR THE CUT KEY These 2 liars should be FIRED for lying to the customer and treating them like sh*t! Just admit your fault and be honest with the customer that you failed and you're sorry.. AT LEAST IT'S HONEST.. We went and spoke with an honest man named Scott and he took care of the $348.00 charge and apologized for how we were treated. I WILL NEVER DEAL WITH WINDLE FORD FOR ANY TYPE OF SERVICE AGAIN, ESPECIALLY WHEN AARON AND ERIC ARE LIARS AND DECEITFUL PEOPLE!!! Aaron and Eric, prove me wrong!!!!! read more

I bought Kristin G's demo truck and got a really great deal. They paid off my Colorado ZR2 with near zero negative equity and it was nearly new with 18k miles on it. I love my Raptor. Hit a deer at 70 and did near no damage. Some plastic and radiator fitting broke. When I got it it said it averaged 22 mpg fuel. It must be downhill both to work and home for her . In hindsight I would've traded our Rubicon and kept the Colorado. read more

Wendle Ford - The day I bought it - Auto Repair Near Me - Spokane, Washington

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I had a great buying experience with Wendle. Each time I've gotten a vehicle with them, I've never had any problems and they have always been great. Just traded in my vehicle to get a Ford Bronco. Lance my sales guy was awesome! He went above and beyond to get the best deal. And thanks to Kevin in finance who helped to get the best deal as well! read more

Trust is the most valuable characteristic when I am looking to buy a vehicle. This is a long term relationship, not a one time transaction. I want the business to be there today, tomorrow and next year. I know that now is not the best time for selection or to negotiate the lowest price. I feel that I got a very fair price that allows the owners to keep their business open for me in the future and pay employees so I have people I can rely on. I got a great vehicle by being a bit patient. Nick was the sales person and he knew his trucks and didn't try and answer those few questions he didn't know without checking first. It took a few days to work it out and I never felt pressured or that o was being sold. Kevin was the finance guy. He was straight forward and not pushy. I truly felt he was looking out for me. I love my new truck and Wendle really cares. read more

Wendle Ford - My new F150 Lariat - Auto Repair Near Me - Spokane, Washington

I purchased a 2024 Ford Ranger from this dealership. 28 Jan 2025 initial purchase of vehicle. No sound out of speakers from AM/FM/Sirius. Patrick the salesman took our concerns to the service department. It was discovered that there was a bad audio module (dosen't anyone do quality control checks before the merchandise makes it to the lot?). The truck was left at Wendle, and we were allowed to take the Nissan we had turned in for trade home again with us. It was determined that it would be approximately 3-4 days for the part to come in. My wife works so having a vehicle for me is important as I from time to time need to run errands. On the 16th of February the truck once again had issues with the stereo. This time it seized up and none of the buttons worked between AM/FM/Sirius. On the 17th I got a phone call from a salesman from Ford to inquire about our purchase. By this time, I was hot. I explained to him what was going on and he asked me to bring the truck into the service area and he was going to text me a name of the person I should ask for. No text ever came. At 3 PM on 18 February we returned to Ford to speak with Mr. Grimes. He told us that he had tried calling twice and when asked what number he called, he did not repeat my wife's cell number. He informed us that the infotainment module was placed on the diagnostic machine and the issues we addressed were duplicated. We asked what was causing this--we were told that it was in fact the radio. He said that he could order a part, and it might be in the next day. I told him that possibly and might are my least favorite words. His response was "I don't care what your favorite or least favorite words are". For customer service I would think that this would be one of those statements that could be made to get one fired for being so disrespectful. On the 20th I contacted the service representative to see where the part was. I asked when the part was supposed to come in. He said that he could put me on hold and go to the parts department to see if there was a scheduled date. He told me that the part would be in by close of business on the 21st. I proposed an agreement that if the part was not in by C.O.B. on the 21st that the appointment made for next Tuesday needed to be cancelled and the claim for the warranty needed to be closed so that another Ford dealer could do the warranty work. He agreed to that. What he did not know was that I had called another Ford dealer who was able to pull up the records and to his dismay he saw where the truck had been brought in, that it had been put on a diagnostic machine that the audio module had failed, but there were no specifics listed as to what all was wrong with the infotainment module. What I also did not know was around the same time frame my wife contacted Wendle and spoke with someone other than Chris. She did some research for the part and discovered the part would be in on Monday. What Chris was saying and what Kalya said cannot exist on the same plane--someone was lying. I cancelled the appointment and requested the warranty claim be closed. Appointment cancelled, claim never closed as of today's writing. read more

(One star, because zero's not an option) Dear Wendle Ford Service Department, Congratulations on turning a routine 50,000-mile service for my Ford F-350 diesel into a six-hour, $2,200 masterpiece of almost getting it done. I trekked two hours from Coolin, Idaho, bright-eyed and ready for an oil change, transmission service, and some standard maintenance--y'know, the stuff you advertise as your bread and butter. Boy, was I in for a treat. Your opening act? A cheery $1,800 quote at 8:30 AM, with a promise it'd be done by noon. Spoiler: it wasn't. Then came the plot twist--a "surprise" $600 primary and secondary diesel fuel filter was "in need of service" , which bumped the bill to a cool $2,200. Oh, and that filter? You had to go get it because, apparently, a Ford dealership doesn't stock parts for a Ford truck? Bravo for preparedness! By 2:40 PM--six hours later--I finally got my truck back, and you didn't change the transmission fluid because it'd take "an extra three hours" to drop part of the truck transmission to get to the fluid flush? Forgive my ignorance, but isn't that something you'd know before quoting me? Silly me for thinking a dealership would plan ahead for a basic 50,000 mile service ON A FORD TRUCK (are you in the Ford Truck business?), , which was the REAL reason I drove in to Wendle. And when I asked to see the old parts, like the filter you charged me a small fortune for? Poof--they'd vanished, probably off to star in their own mystery novel. Here's a tip: when you charge someone enough to buy a used car for half a service, maybe keep the old parts for a show-and-tell or, I don't know, actually do the work promised. I drove two hours expecting expertise, not a masterclass in upselling and excuses. Then there's the synthetic oil saga. I've always used synthetic oil for my F-350--keeps that 6.7L Power Stroke purring. When I asked if they used synthetic, he casually dropped, "No." No? hey buddy, that's not a plot twist; that's a plot hole! You didn't ask, and now my truck's sipping the wrong juice. But wait there's more! The standard tire rotation, which is typically done, (and I asked for), they spaced and didn't do it. For a service that cost more than my first car, I'd hope rotating four tires wouldn't be an optional side quest. Wendle Ford's hold music proudly claims you 'do the right thing' to keep customers coming back for generations--bold words for a shop that turned my 50,000-mile service into a six-hour, $2,200.00 circus, and that's $2,200 not counting the no transmission service fiasco! Between skipping the transmission fluid change, slipping in regular oil despite my synthetic preference (thanks for asking), misplacing the old filter I wanted to see, and a 6 hour visit, I'm guessing 'doing the right thing' is code for 'doing half the job at double the price.' Generations of this service might explain why my truck's still waiting for the care you promised. Next time, I'm hauling my F-350 to Take 5 Oil Change--y'know, where they actually ask if I want synthetic oil, pop it in faster than a pit stop, and don't make me camp out for six hours in a service bay nightmare. Stay-in-your-truck service and no $2,200 surprises? Yeah, that's my kind of tune-up!" to a shop that knows what "service" means--or maybe just change the oil myself in less time than it took you to misplace my trust. Sincerely, , A Slightly Poorer, Very Annoyed Customer read more

HUGE shout out to Mitch Tracy and Don Webster! They made our experience at Wendle exceptional!! We had been to several dealerships. Every single person we encountered at Wendle was gracious and professional! We could not have asked for a better experience! If you're looking for a new or new to you vehicle go see Mitch!! You will not be disappointed! read more

Wendle Ford - #familyrich #wendlemissan - Auto Repair Near Me - Spokane, Washington

Wendle Ford went above and beyond calling Honda and helping me get my services covered the second time around. I appreciate them reaching out to me and Honda to get this situation straightened out. read more

Lance was very helpful in getting us the vehicle we were looking for and facilitating a a smooth buying experience.

So many issues with this company, I had told others about my issues with them. They weren't surprised and angry for me. Bought a car that shouldn't ever had "passed" inspection. *Communication is so poor *Scheduling means nothing, won't at least diagnostic same day, prepare for weeks of waiting * Uncaring for their customers​ *They'll threaten you if have a poor customer experience and give them a bad review. *Shady business practices *Angry service reps Took my car, to a dealerships with better care. Despite wendle's friendly salesmanship, their after market care is such a poor experience. read more

August 24, 2023, I called Wendle and spoke with representative who promised a service technician would call me within 24 hours. Representative refused to connect me with service even after I explained the urgent need to speak with service tech. I called back shortly out of desperation due to urgent need to speak with someone in service. We were on other side of state and our daughter could not get our car started due to technical issue. I'm writing this review today, September 6th 2023. Still no call from Wendle? rknight45@hotmail.com read more

Just purchased a preowned for certified 2014 F1 50 raptor. Love the atmosphere of the sales people here are non-pushy whatsoever very kind worth with me several times going back-and-forth with different vehicles test driving them blah blah blah over and over. Very easy going kickback place. With each vehicle Isaac was able to go through and point out the features and compare through new vehicles Ford F150's compared to Raptor. We did check out a couple areas around Fred Meyer they have some hokey lots that were selling trucks my goodness those guys were so pushy and turned me off right away I didn't even want to look at the trucks that were used. None of them are clean on the inside literally had feathers in there from I guess the person was hunting if you're going to try to sell a car at least clean it. GROSS. Anyways it was super easy to go back to Wendle Ford. Super stressed free I will definitely be making a future purchase here again. read more

Worst buying experience every from financing through the whole process I feel that this was the worst experience purchasing, everyone was very rude disrespectful, arrogant, self-centered employees and didn't care about the customer experience, I left message text Igor and never received any return message I hear on the tv commercials, so I figured to stop by. After all this by the way I was treated I will never be going to this Wendel or and other Wendel for anything not even service. Again, this was the worst experience I have ever had even by the sales manager with his sarcastic aptitude on his message. believe me I took off everything off the car that represent the Wendle logo. If this doesn't get attention towards the employees at Nissan and ford. read more

I have a Ford Escape that I recently took to Wendle Ford to get the airbag system checked out. The light had been on for about 3 months, so I thought I would take it to the Ford dealership and have it fixed. I had also received a recall notice for the transmission. I called in November to make an appt. and the next available opening was January 26th. I know everywhere is like that now, so that's fine. They had the car for four business days plus the weekend. I went to pick up the car, and they hadn't even looked at the airbag problem. I was told that the light wasn't on when they brought it into the shop. I have an extended warranty, so they told me that it might not cover the repair if the wires had been cut, chewed on by an animal or had water damage. This tells me that they didn't even bother to look at it. Another issue is that the person at the counter told me that he personally wouldn't even get it fixed because he once got burned when the airbags in his car did activate. I had high hopes that this dealership would be different that the last place I took it to. Nope!! Are all Ford dealerships like this? It's a crying shame when they won't even back products that they produce. I ended up taking the car to the Car Max dealership and had their shop look at it. They had it diagnosed and the parts ordered that day. At least some place takes pride in their work. Todd R. Spokane, WA. read more

I made an appointment with them for an oil change/tire rotation and to check on an issue with the windows they did not correctly fix on my 2020 ford. The appointment was on thursday at 2:20. I dropped it off early and let them know i would pick it up friday morning to give them some leway. I called friday morning to inquire about my car. The receptionist said someone would call within the hour. No call. I called again, as we had to leave town by 3pm. I was told someone would call RIGHT BACK. No call. I called seven times. Even the recptionist said she would personally walk over to check on it as i was getting panicked. She never called back. I finally just drove there. I was told when i got there it "got lost" in the system and no work was done. I would have been 100% ok with that and bringing it back after my trip, if someone would have CALLED me and told me that before stressing me out all day looking for my car. I even called after i got my car back to speak to a manager about next steps. No one called me back. They did not fix my car properly last time and this time not at all. read more

Wendle went through a change in thier service department in the last year and they absolutely are not up to par. They never have the parts for the recalls we get from ford, our 2020 hybrid escape has 2 right now and they say they can't get the parts. Had a problem with our car and they told me I couldn't get it in for 3 weeks. I feel like that is unacceptable. I contacted a ford dealer in Coeur D'alene Idaho and they can get me in on monday and let me hace a loaner car while mine is getting fixed. We have purchased our Ford vehicles from Wendle for the last 30 years, and will never go there again. Thier service department in my mind sucks. read more

Absolutely THE WORST service EVER! Made my appointment to have older van serviced THREE weeks in advance. Asked for a shuttle. Had to wait almost two hours for shuttle. So I said I'd wait, since my appointment was already an hour ago. Was told they didn't have the parts yet, and it won't be done for about three hours! Can't believe you couldn't get an oil or air filter in three weeks! THE WORST SERVICE EVER! Will post on my Facebook. read more

This company is not to be trusted. I am a certified auto mechanic have my AA Degree in automotive science and technology, also an AA Degree in Diesel, Hydraulic and Heavy Machinery . So I could have done the work myself but at the time I didn't have my LLC established for the Automotive mechanic shop I will be open. So when I Say " not to be trusted" , understand I am not your average customer. Made an appointment with them to have some diagnostic to verify some work I needed to have done so my service plan and purchased in about the vehicle would cover pay for the work he also paid for the diagnostics. My wife is also age disabled veterans she retired after 17 years and this is their only form of transportation . She worked and I was finishing my last yr of school. So we need it . The first thing is they were supposed to do was call the company to set up payment accounts, so the service could be completed. It took them nearly 3 weeks of them making excuses of how they were waiting for approval and trying to get us to sign for a $4,000 in work say the service company probably will not cover it if it . At that point I called the service company and they said that Wendell Ford had not even tried to call them. While at Wendell my wife called company and handed them the phone. What was supposed to be a $100 deductible ended up over $2000 after some discussion we agreed on $1000 and they still tried running out card for the full amount. Needless to say only part of the work got done, still having problems with our vehicle and has cost us more to get it fixed. read more

I want to update my review, my recall work was done and the employees I last interacted with were customer focused and striving to make my experience positive. Management cares and is working to restore the service standard to the level it was pre-covid. Given that attitude I believe my experiences with the service department have and will improve read more

Both Lance and Wendle Ford made the buying process a pleasant experience. I was never pressured to buy a truck and they gave me a fair price on my trade-in. I would highly recommend both Lance and Wendle Ford if you are looking for a new Ford vehicle. read more

I keep telling people Wendle Ford will rip you off, if they damage something they will not do anything about it, there team is the worst you will find in Spokane. Everyone of them are scum, and your car will sit there for weeks while they promise they are looking into it, there called swindle not wendle read more

Had car for 3 weeks and could not get the car inspected to find the problem. Called 8 times and never got a response. Very poor customer service, would not recommend! read more

Worst and most humiliating experience EVER. the sales person oren wasn't horrible but the process was! It took 1.5 days to get the deal very frustrating it took that long. When it came to the time to pick up my car the ford guy denied my current vehicle bc of the dent in the back of it and blamed me for not saying that there was one. This indeed was not the truth as I came in before and mention this. But bc the previous person made no notes on my last visit my family and I suffered the consequence. I was not asked if there was anything wrong with my car. the deal was made with me and I signed paperwork. The ford guy was so passive aggressive and wouldn't even make eye contact when he spoke to me so much, so that my teen even caught on to it. Once I learned that they wouldn't sell me the car after signing paperwork and told I was going to get the car they say "I feel bad we were so close but we got your approval and it's good for thirty days". the ford guy proceeded to tell me incorrect information about my insurance saying they would pay for the dent and how it's a $3000 fix when the bumper itself doesn't cost nearly that much and mentions that his services were out a month. Then gaslights me and says "im sure the hatch doesn't even open." when it does as I open and close it everyday. All in all the tugged me around for a day and a half and had my family and I convinced that the car was ours and took it all away as soon as we got there on fault that was not my own. I will absolutely not be going back in 30 days and will take my money and time elsewhere to be treated not only fairly but respectfully as well. My advice would be to take your business elsewhere. read more

Awful service from the Service Center, they had my car for over three months and offered me no rental car or any compensation, and that was after waiting many weeks for an appointment to even get the car into the service center. I would never buy a car from Wendle Ford again, nor will I use their service center, I was extremely disappointed. My car sat on the lot after being dropped off for at least 10 weeks before they ever even diagnosed the problem, it took several more weeks for them to determine the transmission was indeed covered by the warranty, after which it took yet another couple of weeks to complete the replacement of the transmission. read more