DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.

Stephen & Josh were really helpful, but Marc is the man. He was nice to me even when I dogged on…read moreTony Homo after finding out that he is a Cowboys fan. He was so cool and worked with us on our rental. He is former military so I'm sure a little chinky-eyed trash talker is nothing to him. Ha ha. He was determined to get us a 4WD car even though our booking was for the smallest, cheapest option. He offered us the upgrade, but when I told him it was just too far out of our price range since we were planning to purchase their insurance, he upgraded us for free. When I told him the upgrade price on top of the added insurance was just too much for us, he understood but was determined to get us a better car since snow was expected throughout the week. There is nothing he could have done to make the experience any better. Talk to Marc when renting here....especially if you're a fan of Dallas.

I had a very bad experance with them they didn't…read more have the car I reserved stuck me with a suv $300 More than I could afford

1st VISIT to Wendle Ford! OMG what a wonderful experience. From the initial call to set up a same…read moreday appointment to the parts department to our new service advisor Mr. Shawn EVERYONE was soooo sooooo nice. We drove one of our cars to Spokane from Cali, this car will be staying here for the next few years so I am happy to know that once I go back home, this car will be in good hands at Wendle Ford. Looking forward to doing business at this Ford dealership, They are EFFICIENT* NICE * SUPPORTIVE

If the service advisors aren't trying to swindle money out of you for things covered under warranty…read morethey are refusing to talk to you about engine lights coming on at 37,000 miles. These service advisors are not good people. They are trained to just pull in money. They don't treat customers like anything but a cash cow. Btw, I had a Bronco sport that was 37,000 miles when the engine lights came on. It was trying to stall on me. One of the employees stated, "Oh yeah, Broncos are known for this." Since it was no longer under warranty the advisors refused to talk to me unless I paid $225. Great business. Way to keep the loyal customers.

My van was downshifting hard at 28-30 mph as I slowed from 35. I had the mechanic at Universal look…read moreat. He found and fixed some other problems. I found the original problem was not fixed. I brought it in. Kerrie took it to get the transmission electronics reprogrammed. He also fixed the power steering noise. Kerrie charged only for his actual costs, not labor on the programming and power steering .I found the people fair to work with, and my Dodge van is running and shifting properly. This is the second time they have fixed a problem on my van. I will go back to these guys anytime.

Kerry was trying to take advantage of my wife knowing she was on limited price but he didn't give a…read morefuck my wife is handicapped and he was trying to squeeze every dollar she got from her the price from 3000 up to 4500 what a fucking rip off con I can't wait to see what the attorney general office gets involved

If I could give zero stars I would. Purchased my car Presidents' Day weekend and greatly wish I…read morecould have brought my business elsewhere. The customer service I received was over promised and highly under delivered. Purchased my car with negotiations on new tires, floor mats & was promised detailing as Arrotta's only had the car on the lot for a few hours before it was purchased. We left the car at the dealership for 3 days, everyday being told "the car will be ready by tomorrow, it's been detailed we're just waiting for tires." By the third day I decided to pick up my car and schedule those services because I was being told something different every time I spoke to anyone in the sales and service departments. The first time I picked up my car, it was not detailed as the sales department said it was. When I asked if it was detailed, the salesman looked at me and said, "looks pretty clean to me." (I'll add pictures of the "clean" car) The car also had an empty tank of gas, and a broken sunglasses holder that was not broken when I purchased the car. I had to schedule for the tires, mats, and for the sunglasses holder to be replaced the following week and unfortunately was told by the service department when I brought my car back for these services, that they don't do detailing in house.. it's done by a third party. At this point I ask to speak to the sales manager because I'm frustrated and just want to have my new car. He informed me the car was "wiped down by his kids" (I'm guessing he was speaking of his employees, and assumed I would accept that as a car detail) although in the same conversation said the car would be detailed after new tires were put on even though I had zero communication of that happening. And I'd need to wait another day to have my car but, I'm thinking this is great, once it's detailed I can just be done with Arrottas. I pick up my car after it being detailed and I'm honestly not surprised when I drive off the lot and my gas sensor shows the tank slowly emptying. I'm assuming with it being detailed same day, they put the heat on high in order to dry out the car for when I picked it up. It's so upsetting because by husband has purchased a car from Arrotta's before and had a great experience. That's why we had gone back. But each time I had called with concerns about my car or wanting updates, I was given attitude and felt as if I was an inconvenience. If promises about certain services and deadlines weren't made, and if there was actual communication between buyer/ seller/ services - the expectations wouldn't have been set on my end. Now, 6 weeks later, my temp plates are going to expire - I've called the dealership a week before their expiration and was told, "the person who handles licensing isn't here, I'll have her give you a call tomorrow" and never received a call back. I love my car, but I will never purchase another vehicle from Arrotta's. Nor will I have work done on my car by the service department or recommend this dealership to anyone. Sincerely, Ford Explorer ST UPDATE - got ahold of the dealership, they've had my license plates for the past week but never informed even when I called to ask about them. And then they continued to question if I payed my down payment when we had paid the down payment in cash day of purchase.

Arrota's auto Max has always treated us well, we have bought multiple cars here and never had a bad…read moredeal. Miguel did a phenomenal job explaining our options with our most recent purchase. Isaac and Zed are a great team working out a deal that worked best for me.

The manager Emmanuel was very helpful and informative. Great personality and great customer…read moreservice. Will be using Thrifty car rental on Wall again!

Very please with the service. Car was ready to go when I arrived to pick up my car. Employee was…read moremore than helpful. I will rent from them again if I have the need.

Bought a car in 2017 here. The biggest mistake of a lifetime. The Mercedes was a classic for…read moreinvestment , but years later we decided to trade it on a RV. we were promptly told by the dealer they would have nothing to do with the car. when we purchased it @ Clicket Rv & Auto we were told it was a clean title and actual miles they put on the title application. we found the car was a total loss at 1 year old and milage was changed more times than the oil. discrepancies in milage were many. now we thank god for the statute exception have to waist money to sue for the return of the cash we paid. Dont trust any of the businesses owned by this family .

As companies go that deal in RVs and vehicles, Clickit has been great to work with and I would…read morerecommend them to anyone. From the sales, finance and parts department, I'd give them all an "A+" rating. However comma...having said that, I would say "not so much" with one particular person within the warranty/service department. Shortly after purchasing a brand new trailer from Clickit, we opted to upgrade our water heater to a tankless water heater as we were planning on staying in it for a while. After the install, we had a small issue of a strange buzzing/humming noise coming through the kitchen stove. Initially it sounded like an electrical short and naturally we were concerned about a fire hazard. Clickit was quick to respond by sending out their best service technician Kenny, despite having few technicians to spare. And just like all mechanical issues that seem to disappear when help comes calling, our buzzing/humming retreated. Kenny was extremely nice and understanding of our predicament and advised us to record the occurrence next time we heard it. And wouldn't you know it, the gremlin came back the next morning! With video proof in hand, the warranty/service department was satisfied that there was in fact an issue with their install. After making the appointment to come in for a diagnosis, we found ourselves unable to haul the trailer and called Clickit for Kenny to come back out. Upon calling Clickit to have the service tech come out to us, Rhonda the service receptionist was adamant that they would not be able to. Rhondas voice was clearly annoyed by our request, furthermore both seemingly incompetent and reserved to channel our request. It was very difficult to understand her voice as it came across as both incoherently inebriated and overly "put off" by my call. Dispite Rhonda's unprofessional demeanor, she did have someone return my call later that day. In the end, Clickit is great to work with, IF you don't end up talking to Rhonda.

I had repairs don on my car. While there they did the repairs and charged me a lot of money…read more However, when the van came out with new problems. I asked them to verify that they would be covered before I needed to drive down. I asked to be transferred to the appropriate people to talk to, but instead was promised a call back which never came. This process happened 2 days in a row. Not wanting to waste my time driving to Lithia if they can not even call back on one of their mistakes. I am afraid if I bring it in to Lithia Chrysler Dodge Ram FIAT of Spokane they would hit me with another huge bill for a problem they created. Way too expensive and if you have an issue with their service they do not call back despite multiple attempts to communicate with them.

Is there a way to give negative stars?…read more 1 PM oil change appointment. Advisor asks if I want a recall repaired while I'm here. I say OK, but I'm stuck here waiting. An hour and a half later I ask what's going on, he says they have to take the front seats out for the recall. He should have mentioned that, I would have rescheduled. I'm now entering hour 3 with no end in sight. What a waste of life. He didn't mention the time it would take due to the commission he makes off of the repair. I have actually bought a few cars here in the past. At least I know I will never, ever, have to come back here for any reason ever, so there's that. Terrible business practice, but a great way to eliminate future business. I will not return.

I bought a Mitsubishi Outlander earlier this year and I cannot be more happy with my purchase…read more Shawn M made the process so easy and smooth. I really like the lifetime warranty and free oil changes! The whole team seemed really sweet.

I could go into a very long story of how dishonest this dealership is, but it's not worth the time…read more Extremely dishonest from the bottom all the way to the top. Even talked to the owner and the GM (Owners son, go figure). Broken promises, after broken promises. Failed follow up, after failed follow up. Crooked as the day is long. They use the guise of family and Christianity to lull people into a false sense of security and trust.

Dusty & Steve are the best!!! They dropped everything to fill my "wilting" tire and checked the…read moreother three as well. Good service with laughs and jokes for the road. Love them!!!

My husband and I have gone to Dusty & Steve's since we moved here 22 years ago. We have always…read morethought hteir prices were fair if not less expensive than other places. they were always honest about the work. If they couldn't fix it, they would recommend someone that could. They are a small shop and I appreciate their friendliness, honesty and service. In our experiences with them, they have been very helpful, which has lead us to keep returning.