SUCH A DISSAPPOINTMENT!
BURNED TWICE! Was it on purpose? We certainly think so. This place lacks integrity and won't be getting our money ever again. Their true colors certainly were showing; not the way I'd do business, but you do you Michelle.
It was late. We needed some comfort food. Chose this place randomly because my partner grew up on southern cooking and deserved a treat after dealing with life the last few months. So! Maw Maw's looked good.
We ordered alligator bites, hush puppies, greens, and beans. As soon as we opened the container of alligator, we saw that it was burnt. Dark brown dark. Disappointed, my partner called in to ask about it. Yes, Michelle (owner) offered to make it up to us somehow, either a refund or..? Giving them the benefit of the doubt, we chose to re-order it for mid-week, early evening, but it wasn't an easy conversation to come to this conclusion.
First, Michelle denied our concern. She believed since the oil was changed that morning, then it was impossible to burn the alligator. She denied, denied, denied. I can say, I have never had alligator and didn't know what to expect, but my partner has and we both saw how dark those crispy inedible nuggets were. No Michelle, Cajun is not burned. That darkness was not the seasoning making it look darker. It tasted burnt. We took a photo and sent it in. She still continued to deny and refused any accountability. They tasted burned and we had to toss them. If she really wanted to keep her customers happy and continuing to eat there, she'd apologize and tell her chef to do better.
Yesterday, we went to pick up our replacement order of the same thing. I told the guy at the at the counter we had called ahead and Michelle was replacing our order. He didn't ask what the order was. He didn't even ask our name; he KNEW we were the ones who complained about the food being burned last week. She had promised it would be ready when we got there, so we called 20 min ahead.
The chef didn't say a word to us. Instead, he turned around and started making food. He didn't wash hands or put on gloves. We waited a good 15 minutes for the food to be ready at this point. Standing there ready to eat, I was getting concerned it was taking so long. I asked if it was almost ready and sure enough it was. Still not speaking, he handed me the bag. What? Catfish got your tongue Mr. Chef? Your character is certainly spiny like a croc, have any of that for sale? Is it burned too?
This time, ALL of it was dark brown and inedible (minus the greens they didn't include). This time the oil wasn't burned which deduces us to realize that they burned it on purpose. The hush puppies were nearly black. The alligator just as dark.
Honestly, the original order was late. I'm sure they wanted to close the shop down and so they rushed, maybe even turned up the heat so it didn't take long? I don't know. I still trusted the product would be delicious for the replacement order. My mouth was watering for those nuggets, couldn't eat any of it. I wouldn't even give it to a homeless person on the side of the road, they would have been offended to get garbage. read more