explained my issue regarding the sump pump and the drainage issues. Liam was very professional…read moreexplained exactly what needed to be done. Arrived on time very prompt very courteous and knowledgeable.

HIT-AND-RUN INVOLVING A CELLINO PLUMBING COMPANY VAN…read more On September 18, 2026, a Cellino Plumbing, Heating, Cooling & Electric company van sideswiped my car and left the scene. The responding Buffalo Police officer classified the incident as a HIT- AND-RUN. Cellino Plumbing later identified the driver and the company vehicle. My car has visible paint transfer consistent with the van, repairs are estimated to cost thousands of dollars, and I was told the damage to the company's vehicle was consistent with the collision. Nearly a month later, my car remains unrepaired, the insurance claim is still unresolved, and the driver still denies hitting my car and leaving the scene, despite the Buffalo Police Department classifying the incident as a HIT-AND-RUN from Cellino Plumbing. And on Cellino's end? Dead silence. Denial from their employee. Absolutely no urgency to help resolve this. I am the one paying the price: thousands of dollars of damage to the left side of my car, missed work, countless Uber rides out of my own pocket, and no use of my vehicle. Meanwhile, I am left chasing answers and trying to resolve the financial and practical fallout of a collision involving one of the company's own vehicles and employees. I expected more from a company with Cellino Plumbing's reputation in Buffalo. A company's reputation is tested when something goes wrong and it has an opportunity to take ownership AND resolve the situation. Instead, I have been met with denial, deflection, and a frustrating lack of accountability. It is DEEPLY DISTURBING and, in my view, ETHICALLY UNACCEPTABLE. Rather than working toward a resolution, the experience with Cellino Plumbing has left me feeling that responsibility is being avoided at ALL COSTS. This is not the standard of professionalism I expected. When a company vehicle is involved in an incident that police classify as a hit-and-run, and the employee continues to deny any involvement while still remaining to work there, customers should pay attention to how the company responds. This isn't just about the damage to my car anymore. It's about how Cellino Plumbing handles a serious incident involving one of its own employees and what that says about its standards of accountability and level of trust one can have in them. If this is how Cellino Plumbing handles a situation involving one of its own vehicles and employees, I believe prospective customers should think carefully about whom they choose to trust in their homes. Trust is about more than the work a company promises to deliver; it is also about its conduct when something goes wrong. After this experience, I have serious reservations about allowing Cellino Plumbing into my home or recommending its services to others. Customers deserve to know how a company has handled a real situation involving its own employee who committed a HIT AND RUN, and the consequences another person has been left to manage. I am the one left without a car, missing work, paying out of pocket for transportation, having to advocate for myself while trying to get this situation resolved, all while watching Cellino Plumbing continue to market itself as a trusted, reputable company. The disconnect between the image this company promotes and the way it responds when something goes wrong is deeply disturbing. The Buffalo community deserves to know how this company handles a situation this serious. Based on my experience, I would NEVER trust Cellino Plumbing in my home or recommend this company to anyone who values integrity, accountability, and basic professional decency.

Another company charged us almost 3000.00 to fix our central air. When they couldn't, they skipped…read moreout on us. I called Isaac HVAC and spoke with a rep in Rochester who was very empathetic to our situation. We are seniors with heart conditions and the temp was reaching 98°. We were put on the list for a very short wait time. Jordan came to our rescue. He was polite, on time and very attentive to what we were telling him regarding the air and the problems fixing it. He was done within an hour or so. The price was VERY fair. I am just amazed at the level of honesty, professionalism, courtesy and knowledge that stands behind this company. Isaac HVAC is the best. Hands down. Thank you all so very much.

Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

These guys are the best. I used them at our house, first to repair a trunk vent that had fallen and…read morethat they fixed for a quarter of the price of everyone else, and then to install a new furnace and AC, which they again did an amazing job with at a much lower price than other quotes. We also just had them replace an old AC at my dad's house and their price was $2000 cheaper than T-Mark and with a better unit. They're always friendly, fast, and do a great job of cleaning up when they finish...I can't recommend them enough.

Anthony the owner was a pleasure to deal with. He was able to get me scheduled for a furnace and…read moreAC replacement very quickly. Their pricing beat many other estimates by a good amount. He promptly arrived with Kevin , Vinny and Aydan. They were very friendly and informative. They removed and cleaned the area for both the new AC unit and furnace. After install Anthony went over all the functions and information pertaining to the new units. He also came back after install to tighten some bolts. I would recommend them above anyone else for your HVAC needs.

Horbett Heating & Cooling helped us twice. The first time was in 2020. So now, five years later, we…read moredidn't hesitate to return to the same company. Of course, we considered some different options, but thankfully, we didn't look any further and decided to stick with Horbett's. After the first experience our feedback was very positive, so why not? The day we called, the person handling our case put us on a waiting list. It sounded serious, but she called us back the next day, and within 30 minutes, a repairman was at our door to take care of the problem. They do a great job with scheduling, so the technicians don't waste their time. The repairman explained everything thoroughly that he was doing, including showing test results etc. during the whole process. Definitely, it was an honest and professional approach to customers. He really checked everything to be sure what the exact issue is with the air conditioning unit. After about an hour, he left. Our house started to feel like a happy place again. "Happy wife, happy life," right? ;) Another heatwave is coming this weekend. Horbett Heating & Cooling did a great job, and thanks for that.

Worst company ever, I wanted a 2 1/2 ton air-conditioning unit put in and they insisted on a small…read moresmaller one, Ken (the main owner at the time) insisted that if the one they're putting in won't work, they were going to replace it with a 2 1/2 ton. That never happened. They insisted my ductwork was too small and came and put bigger ductwork in. It did not solve the problem as the temperature went up outside. The temperature went up in the house. The air-conditioning was running all day long never shut off. After seven years, the air-conditioning blew the oil i'll cover which I was told by a reputable company because it was too small. That's why that happened. I fought with them. They refused to put a bigger one in. I would never hire them ever again. They do what they wanna do and want you to pay for it. Air conditioner lasted 7 years and I had a 5-year warranty and I paid good money for it and I received junk. They need to listen to the customer and give the customer what they're paying for and what they want and stop arguing with the customer

I called on a Sunday not expecting any service until Monday…read more I surprisingly got a call back and immediate service. The diagnosis was made quickly and problem fixed. Could have charged a minimum overtime fee, but was extremely fair. How can you ask for better service??

Awesome job we are so Happy with our new furnace they did a…read moregreat job very efficient. Explain the process very well very reliable highly highly recommend this company.

OUTSTANDING Had another company out 3 years in a row and…read morejust snaked a hole through a root blockage about 3-4 feet long. John came out with estimate and stuck to it and cleared the whole root plug for said price. Office staff also extremely helpful when I called and explained my issue. No need to go elsewhere. Nick S.

Review Draft: Day and Night Plumbing Rating: (1/5)…read moreI strongly advise looking elsewhere if you have a time-sensitive or urgent repair. We scheduled Day and Night Plumbing two weeks in advance to handle an urgent repair at our hall rental facility. On the day of the appointment, they called to confirm they were on their way. However, 30 minutes later, they called back to cancel entirely. The reason? They claimed they "just realized" it was too cold and the ground might be frozen. As a professional plumbing company, the weather and ground conditions should have been factored into their schedule long before the actual arrival time. To cancel an urgent job after already being "en route" is unprofessional and left our facility in a difficult position. Very disappointed in their lack of reliability and foresight.

Our tankless water heater was dying, so I reached out to multiple vendors for quotes. Upon…read morecollecting about 5 quotes, Dave had the best price. Moreover, he was the friendliest, sounded to be the most honest, and answered all my questions. Even though I thought I had more time, my tankless water heated died. Dave changed his schedule around to accommodate me and install our tankless water heater. We will be using him for all our heating needs in the future too. I would highly recommend using Lore Heating and Cooling for all your heating and cooling needs.

Lore heating was fantastic! Helped us get a new furnace installed at a great price. Very quick and…read moreprofessional. Sent us pictures of work needing repairs. Also, maintained our two hot water tanks and other furnace. Highly recommend.

Duct Busters were great! When we turned the heat on this year the allergies went crazy, so we…read morefigured it was time to get the ducts cleaned. The tech gave a heads up call shortly before arriving, which was nice. He found that our ducts were clean and a cleaning wasn't necessary. While I appreciated the honesty, I couldn't believe it. I explained the issue we had and he took his time checking every vent in the house, pulled off panels to confirm and show me all was clear. He recommended an air purifier and sanitizer. This was cheaper than the cleaning and after having it for about a month now, it seems to have helped! I highly recommend Duct Busters if you are looking for air duct cleaning services!

I ABSOLUTELY recommend Duct Busters. The initial phone call was very helpful and pleasant. The…read moreassociate went out of her way to accommodate my schedule. The technician was very polite, professional, knowledgeable, and on time. It was raining and the technician took extra time to wipe the wheels of the machinery before entering the house. I was very happy with the price of the services. I can't say anything negative about my experience. I will definitely use them again. Thank you!