Our last pool cleaner stopped setvicing our pool, and all of his other customer's pools, while we…read morewere off island. We heard his excuses and waited for him to return until our pool started looking like a swamp. His other customers jumped ship before we tried to find a replacement. Other pool companies were already booked up but Aquapulco said they would clean up the pool and start weekly visits. Aquapulco estimated that the initial cleaning would cost $550. Wow, but okay. I'm in a bind. They did a good job but the final total was $750. Ouch! Weekly maintenance was pricey, $85 per week plus chemicals. But, the pool cleaner showed up every week. The pool cleaner sent an email each week with a picture of the clean pool. For the first 4 weeks, he included a picture of the timer for the pool pump. There was no explanation why he thought I would be interested in the timer. Finally, the electric bill arrived and it solved the mystery. The cleanup crew had the pump running 24/7 for the couple of days while they worked but left it running continuously after they finished. That mistake cost me an extra $200, going to the electric company. When I called Aquapulco about it, they sent a repair technician to correct the timer. Nothing for the inconvenience or expense. Aquapulco sent me 2 reports that my auto pool sweep wasn't working properly. It was stuck at the stairs and wouldn't "back up". They wanted to replace the gearbox ($53.50, 10% over retail) plus an $85 service call for a 15 minute repair. I declined, since I was returning in a few days. I was warned that I would be charged an extra $25 per week, since my pool sweep wasn't picking up everything on the bottom of the pool. I arrived and I put a $48.95 gearbox in the pool sweep, but it didn't make any difference. I then found that my pool-to-pump valve was set to take most of the water from the skimmer, providing insufficient suction for the pool sweep to function properly. FYI, there is a flow meter available to show the amount of suction recommended for the pool sweep. I also found the skimmer flapper door was stuck closed, preventing floating debris from entering the skimmer. I fixed this problem and probably saved another $85 service call. On his last visit, I told our pool cleaner that I had just emptied the pump basket when I cleaned out the impeller. He said he would do it anyway, because he was required to do it. After he left, I noticed that water in the pool wasn't flowing well and saw that pump pressure was well over 20 psi. The filter hadn't been backflushed. After I did the backflush, we found another company to take over the maintenance of our pool. Honey Girl wanted to know why we were changing pool companies. I told her that if Mike Davis (the owner) wanted to know the problems we've had with Aquapulco, he was welcome to call me. He didn't return my call. I gave Aquapulco 3 stars because they do a pretty good job. But, evidently they don't consider themselves responsible if their mistakes cost you money. They don't really want your feedback, either.

Mike and staff and so knowledgeable and responsive. It's so nice to get such quality service on…read moreMaui. Aquapulco has been servicing our pool equipment for over a decade and we love love love them.

Ben, Shantal and team are true professionals! I couldn't be happier with my pool. Each step, from…read moredesign, to construction, to closing permits, was handled with the outmost professionalism. If you are building a pool in Maui, save yourself all the headaches, and have Maui Pool Masters build your pool.

I've known bruddah Ben for many years, I can only imagine what a tight knit organization he's…read moreoperating. Ohana assistantance in every aspect. Bruddah Ben is " Da Man" no doubt any aspect of pool / spa , & water feature these folks are the "Real Deal "

Great pool cleaning and service. Daniel knows the right chemical mix for any pool or hot tub. If we…read morehave an issue and he's not scheduled to be here , he drops by and fixes it. Great customer service and pool care. Give him a call and get a quote today! Love this local company!

Excellent: Communication…read more Pricing Professionalism Efficiency Transparency Follow through Honesty Commitment Friendliness Knowledgeability Ali'i went above and beyond to make our pool from a algae filled pond to crystal clear, sparkling, and swim friendly. After a negative experience with a previous pool service company *ehem* we are really grateful to have found Daniel + company to service our pool without paying an arm and a leg. Thank you for honoring your word and staying within our budget while getting the job done! We look forward to ongoing business with Ali'i and highly recommend them to all our neighbors and friends!

Clifford kindly fit me in to repair some pipe leaks in the pool house as our regular pool guy was…read moreslammed draining and cleaning pools after the recent devastating fires in Lahaina. Clifford has been doing repairs on our pool, finding leaks, sorting out water hammers, mending pipes, etc for a while now and I wouldn't call anyone else. If you have a pool problem, especially a leak, don't hesitate to call Clifford for quick, reliable, honest service.

It was a pleasure working with Done Right Pool Repair. They were very professional and friendly ,…read morehelpful, knowledgeable as well as quick in their replies. I highly recommend them. They came out to trouble shoot a leak and discovered a solution for us and did not even charge us. They were very kind.

Jarin had the parts and material for my spa and we met up in town within minutes of our phone…read morecall. That was a savings to me as maintenance chemicals can be hard to obtain. He went out of his way to help me out, and seems to be a contractor who can deliver. I would recommend his company to anyone needing pool or spa service.

In the end we really wanted to like Jarin and trust his word and his services but he ended up…read morefiring himself from our pool because we opted not to buy a new filter which would have cost $1000. Instead we were billed about $1000 for 3 weeks of services and chemicals. We later learned that some of the chemicals used were not actually necessary. He also told us that each hose link was going to be $10 but he charged us $15 per link x10 which is a 50% mark up! He was nice and seemed to know what he was doing but overcharging people and giving misinformation won't keep clients in the long run. Our pool turned green again shortly after he stopped. We are much happier with our new pool service company as they seem honest and committed and do the job within budget. We also found out we didn't need a new filter or new sand after all!

Corey is very good at his job. He's knowledgeable and professional. He always comes on the same day…read moreand time every week and communicates when needed. Highly recommended!

Corey and his team maintain my pool at my vacation home at I also AirBNB. He's made managing my…read morepool from the mainland easy. I even had a leak that a renter informed me about, and my old servicer couldn't get there in time. Corey was quick, fixed the leak, and sent me pictures, and I only recommend him for my pool service and repair.

Have been working with Ohana Pool & Spa as a property manager for six years and two properties…read more Professional, experienced, and knowledgeable. They have gone above and beyond for me many times! Highly recommend!

Unfortunately Josh at Ohana was just not up to the standard we expected for pool maintenance…read more Firstly he blocked calls so you could only contact him via text which he often ignored. He expects clients to spend money on upgrading equipment but it isn't installed properly, or even required. Our pool house has been awash with obvious pipe leaks even though I texted and pointed it out in person to the maintenance guys it was left unrepaired. The pool cleaner wasn't working, yet it was repaired in minutes by another pool company. There was an obvious pool leak and he refused to turn off the auto fill which caused a $2K water bill!! The problems just continued and Josh ignored them. When we called him on it he charged us $1500 in unwanted chemicals!! As a property manager I found him hard to deal with, as did the owner of the pool. Now that we have replaced him 2 pool companies have come out to inspect the pool setup and neither can figure out what Josh was doing, why he added extra pumps when they weren't needed, and why everything is leaking! A pipe came off in one guy's hand where it had been leaking all over the pool house floor for weeks. Obviously I would not recommend Ohana Pool & Spa.

Mahalo and well done to Jennifer Smith for her exceptional customer service!…read more I have been trying to replace the tattered and torn cover on my LifeSmart "Antiqua" spa for the past 8+ months. I made multiple attempts to contact LifeSmart and ran into one dead end after another. In steps Jennifer Smith and within a few days I learn that LifeSmart was purchased by a company that was subsequently purchased by another company. Fast forward a few days and Jennifer not only orders a new cover for me, but she also arranges for the cover to be shipped from the mainland to Maui and then to my home. Jennifer, thank you for your persistence, follow through, friendly demeanor, and great sense of humor.