Mahalo and well done to Jennifer Smith for her exceptional customer service!
I have been trying to replace the tattered and torn cover on my LifeSmart "Antiqua" spa for the past 8+ months. I made multiple attempts to contact LifeSmart and ran into one dead end after another. In steps Jennifer Smith and within a few days I learn that LifeSmart was purchased by a company that was subsequently purchased by another company. Fast forward a few days and Jennifer not only orders a new cover for me, but she also arranges for the cover to be shipped from the mainland to Maui and then to my home.
Jennifer, thank you for your persistence, follow through, friendly demeanor, and great sense of humor. read more