Our last pool cleaner stopped setvicing our pool, and all of his other customer's pools, while we…read morewere off island. We heard his excuses and waited for him to return until our pool started looking like a swamp. His other customers jumped ship before we tried to find a replacement. Other pool companies were already booked up but Aquapulco said they would clean up the pool and start weekly visits. Aquapulco estimated that the initial cleaning would cost $550. Wow, but okay. I'm in a bind. They did a good job but the final total was $750. Ouch! Weekly maintenance was pricey, $85 per week plus chemicals. But, the pool cleaner showed up every week. The pool cleaner sent an email each week with a picture of the clean pool. For the first 4 weeks, he included a picture of the timer for the pool pump. There was no explanation why he thought I would be interested in the timer. Finally, the electric bill arrived and it solved the mystery. The cleanup crew had the pump running 24/7 for the couple of days while they worked but left it running continuously after they finished. That mistake cost me an extra $200, going to the electric company. When I called Aquapulco about it, they sent a repair technician to correct the timer. Nothing for the inconvenience or expense. Aquapulco sent me 2 reports that my auto pool sweep wasn't working properly. It was stuck at the stairs and wouldn't "back up". They wanted to replace the gearbox ($53.50, 10% over retail) plus an $85 service call for a 15 minute repair. I declined, since I was returning in a few days. I was warned that I would be charged an extra $25 per week, since my pool sweep wasn't picking up everything on the bottom of the pool. I arrived and I put a $48.95 gearbox in the pool sweep, but it didn't make any difference. I then found that my pool-to-pump valve was set to take most of the water from the skimmer, providing insufficient suction for the pool sweep to function properly. FYI, there is a flow meter available to show the amount of suction recommended for the pool sweep. I also found the skimmer flapper door was stuck closed, preventing floating debris from entering the skimmer. I fixed this problem and probably saved another $85 service call. On his last visit, I told our pool cleaner that I had just emptied the pump basket when I cleaned out the impeller. He said he would do it anyway, because he was required to do it. After he left, I noticed that water in the pool wasn't flowing well and saw that pump pressure was well over 20 psi. The filter hadn't been backflushed. After I did the backflush, we found another company to take over the maintenance of our pool. Honey Girl wanted to know why we were changing pool companies. I told her that if Mike Davis (the owner) wanted to know the problems we've had with Aquapulco, he was welcome to call me. He didn't return my call. I gave Aquapulco 3 stars because they do a pretty good job. But, evidently they don't consider themselves responsible if their mistakes cost you money. They don't really want your feedback, either.

Mike and staff and so knowledgeable and responsive. It's so nice to get such quality service on…read moreMaui. Aquapulco has been servicing our pool equipment for over a decade and we love love love them.

Les came around to find out why the pool in the property I manage was leaking. He answered the…read morephone in person, turned up exactly on time, and spent hours testing for the leak. Dye, sounding with head phones, and pressure testing on the pipes. He is very thorough, dedicated, and personable. I would definitely recommend him if you need a pool leak located (he is professionally certified), mended, or your pool maintained weekly.

From the owner: Appointments available today…read more We been servicing Maui pools for over 30 years. Call to make a appointment. 808 986-8700. We also specialize in calcium removal on swimming pool tiles.

Great pool cleaning and service. Daniel knows the right chemical mix for any pool or hot tub. If we…read morehave an issue and he's not scheduled to be here , he drops by and fixes it. Great customer service and pool care. Give him a call and get a quote today! Love this local company!

Excellent: Communication…read more Pricing Professionalism Efficiency Transparency Follow through Honesty Commitment Friendliness Knowledgeability Ali'i went above and beyond to make our pool from a algae filled pond to crystal clear, sparkling, and swim friendly. After a negative experience with a previous pool service company *ehem* we are really grateful to have found Daniel + company to service our pool without paying an arm and a leg. Thank you for honoring your word and staying within our budget while getting the job done! We look forward to ongoing business with Ali'i and highly recommend them to all our neighbors and friends!

If I didn't have a security system, I probably wouldn't have given them this review, but my camera…read morecaught Matt Hefner, one of their managers, standing beside my pool and taking a leak into it. Who knows what else he gets up to when nobody is watching.

From the owner: Our customers are our primary focus, therefore, we recently extended our hours to provide a 24-hour…read morehotline. We strive to provide services that no others provide. such as customer access to our database. They can see the health of their water, when we were there and what chemicals we put in. We also specialize in pool and spa Automation, providing you control of your water features digitally. Remember... If you call, we answer!

Jarin had the parts and material for my spa and we met up in town within minutes of our phone…read morecall. That was a savings to me as maintenance chemicals can be hard to obtain. He went out of his way to help me out, and seems to be a contractor who can deliver. I would recommend his company to anyone needing pool or spa service.

In the end we really wanted to like Jarin and trust his word and his services but he ended up…read morefiring himself from our pool because we opted not to buy a new filter which would have cost $1000. Instead we were billed about $1000 for 3 weeks of services and chemicals. We later learned that some of the chemicals used were not actually necessary. He also told us that each hose link was going to be $10 but he charged us $15 per link x10 which is a 50% mark up! He was nice and seemed to know what he was doing but overcharging people and giving misinformation won't keep clients in the long run. Our pool turned green again shortly after he stopped. We are much happier with our new pool service company as they seem honest and committed and do the job within budget. We also found out we didn't need a new filter or new sand after all!

recommended by my pool guy. Chris is awesome. Quickly diagnose problem, had to order parts from…read moreOahu,my pool is older do that took a few days, when the parts came in he installed within ten minutes. Awesome, recommend without reservation!

Such an awesome company! I really only write reviews if the service is terrible or if it's…read moreperfection! Theirs is perfection! Quick to set up appt., showed up on time, reasonably priced, quick accurate diagnosis - a true spa doctor that can be trusted!