Working with Maui On Island Agent for the last two years has been an outstanding experience. Their…read moreteam is professional, responsive, and genuinely cares about both property owners and guests. Communication was always prompt, and every detail was handled efficiently, making the entire process smooth and stress-free. Their attention to detail, local expertise, and commitment to excellent customer service truly set them apart. They take pride in maintaining properties to a high standard and ensuring everyone has a positive experience. I highly recommend Maui On Island Agent to anyone looking for a reliable, trustworthy, and knowledgeable property management company in Maui. Five stars all the way!

We purchased a condo this April and needed help getting it going on Airbnb. I had no previous…read moreexperience with short-term rentals or with any kind of property management in Hawaii. Maui On-Island Agent provided excellent advice and responsive service to help me get going quickly, including recommendations for an excellent cleaner and for other needed professionals. With their help, we were able to achieve Superhost status on Airbnb in just 2 months!

Beautiful properties to choose from. We stayed at Ka'anapali Plantation #12 and it was spotless,…read morebeautiful, and had breathtaking views.

We booked Royal Kaanapali L101 6 months in advance. Plumbing issue delayed entry, it happens…read more "London" from Maui Beach Rentals was irked I did not respond to her texts and emails while I was driving to the property. I'm Sorry? I had to say that for some reason, and she seemed to calm down after I apologized to her, but not for long. She then offered a smaller, less expensive alternative, or I could find somewhere to stay on my own? Thanks? When I questioned changing my plan for the next 8 days, her response was take it or leave it. Again, thanks? My eventual response was that "We have no where else to stay". I had to ask if we could switch to the L101 location when the plumbing issue was resolved. Wait, what? She needed to call a manager? That ended up happening, only because I had the audacity to ask? She didn't seem happy about that either. Processing payments and answering basic questions is bare bones basic customer service. Resolving a problem without acting like you, as the customer service representative, are being inconvenienced by having to deal with it, is not good customer service. L101 is a great property. An amazing location and view, and amenities that you would otherwise have to pay extra for (like I did) . Fortunately, you can book another condo in this resort without the need to apologize if you have any trouble. https://www.kaanapaliroyal.com/

Please read other reviews. They completely left my pregnant wife and I stranded in the aftermath of…read morethe Kona Storm. We are now being forced to pursue legal endeavors, as they refused to refund our stay. When we arrived the sewage was piled up in the streets 10 feet high, sewage strewn all down the driveway. Additional flood warnings were active the morning we arrived and the place was not safe. All of their properties in the South Kehei region, are in what the state has labeled major flood zones. This area floods regularly, however during the Kona Low Storms of March 2026, local papers labeling this a once in 100 years flood, this company did not flag this as a hazardous event. They also refused to provide a letter that we could use to submit for insurance, even after telling us in writing that they would. After we cancelled and found a place on higher ground where my wife and unborn child would be safe. They still rented out the last day of our trip. So they technically still made more money off of the pain they put us though. This company does not care about your safety. You have been warned.

TLDR: Kona Storm, they do not care. Maui was devasted, but we should still travel. Stay away from…read morethis place. Subject: Formal Demand for Refund - Reservation March 17-25, 2026 To Whom It May Concern at Maui Rentals, I am writing to formally request a full refund of $4,505.11 in connection with my reservation for March 17-25, 2026, which I was compelled to cancel due to the severe weather conditions caused by the Kona storm affecting Maui during that period. I. BACKGROUN I purchased travel insurance through Red Sky Travel Insurance in connection with this reservation. When I filed a claim for my prepaid, nonrefundable costs, Red Sky denied coverage in part by citing representations from Maui Rentals that the rental unit was available and habitable. I am contacting you directly because I believe that characterization, even if technically accurate in a structural sense, does not reflect the totality of conditions on the ground -- and because I believe we can resolve this matter without further escalation. II. BASIS FOR REFUND The Kona storm caused documented, widespread disruption to Maui's infrastructure, transportation systems, and public safety during the exact dates of my reservation. Travel to and use of the destination was not reasonable or practicable for any prudent traveler during this period, regardless of whether a mandatory evacuation order was formally issued. I sustained a verified financial loss of $4,505.11 in prepaid, nonrefundable expenses. I am not seeking anything beyond what I paid. I am not alleging bad faith on the part of Maui Rentals. I am asking that you review the circumstances and extend a good-faith refund consistent with the extraordinary nature of this weather event and the reasonable expectations of your guests. III. REQUESTED RELIEF AND TIMELINE I respectfully request a full refund of $4,505.11 within ten (10) business days of receipt of this letter. If this matter cannot be resolved directly, I will have no choice but to pursue all available remedies. I am hopeful that Maui Rentals shares that preference. Sources (Please note the emergency proclamation made by Mayor Bissen) Official Government Sources Hawaii Emergency Management Agency -- The Maui Emergency Management Agency worked with local and state partners to assess storm damage, and the State of Hawaii's Department of Commerce and Consumer Affairs Insurance Division offered help filing insurance claims for those impacted by the Kona Low storms. Department of Defense (dod.hawaii.gov/hiema) Maui County / Mayor Bissen Emergency Proclamation -- Mayor Bissen signed an emergency proclamation ahead of the Kona Low storm, with the National Weather Service warning of a "large and powerful" storm that would bring intense rainfall, rapid rises in streams, and flooding of roads and low-lying areas. Maui County (mauicounty.gov) Maui County Storm Update (March 15) -- About 350 people utilized shelters countywide overnight on March 14, including passengers whose flights were canceled and residents unable to reach West Maui while Honoapiilani Highway was closed. Maui County (mauicounty.gov) Hawaii Tourism Authority (March 20 Update) -- A statewide Flood Watch remained in effect through the weekend, with the heaviest rainfall expected across Maui County. Airports remained open, however flight delays and cancellations were possible. Hawaii Tourism Authority (hawaiitourismauthority.org) Major News Articles NASA Earth Observatory -- Back-to-back low-pressure systems struck Hawaii in March 2026, delivering some of the worst flooding the state had seen in decades, with rainfall totals of 5 to 10 inches throughout the state between March 11 and 15, with some areas seeing more than 30 inches. Weather stations in Kahului broke daily rainfall records. NASA Science (science.nasa.gov) Hawaii Tribune-Herald -- At Kahului Airport on Maui, there were 103 delayed flights and 16 cancellations on Friday alone, followed by 79 delayed flights and 54 cancellations on Saturday. Individual Maui hotel properties estimated $250,000 to $500,000 in lost monthly revenue. Hawaii Tribune-Herald (hawaiitribune-herald.com) The Points Guy -- Maui and the Island of Hawaii received the brunt of the storm. The Road to Hana on Maui was partially closed due to the storm, allowing local traffic only. Some travelers were stranded on the islands until at least Wednesday due to airline cancellations. The Points Guy (thepointsguy.com) Travel and Tour World -- Parts of Maui saw up to 40 inches of rain, resulting in flash flooding that washed out roads, closed attractions, and caused significant damage to infrastructure. Airlines including Hawaiian Airlines, United Airlines, and Delta cancelled more than 200 flights between major U.S. cities and Hawaii. Travel And Tour World (travelandtourworld.com) DisasterAWARE -- The March 2026 Kona Low involved simultaneous flash

The water heater went out 3 times while we were there and once it was out for 24 hours. The first 2…read moretimes it went out they sent someone out to fix it within a few hours but the last time it went out the repair man wasn't able to fix it because he didn't have the right parts and it was to late in the day to get the right parts so he told us we would have to wait another day. I appreciate that things go wrong and stuff breaks but 3 times is a little much.

I can't say enough good things about Leanna. We had originally had a trip booked for April 2020 but…read morethen Covid hit and Hawaii effectively shutdown. We were able to rebook our trip to August hoping that things would come down. Unfortunately Hawaii is still quarantining guests and we asked for another extension. Leanna was able to accommodate us without hesitation for 2021. As much as we would have liked to have visited Hawaii we know now is not the right time. Leanna has been very accommodating and appreciate everything she has done. Definitely would recommend and don't hesitate to book.

This place canceled our reservation 3 weeks before our trip and did not provide any alternative…read moreaccommodations. We had to book a tiny hotel room elsewhere, and it was the only place left in the area. This business is morally reprehensible and takes no responsibility for their actions. Avoid at all costs!

BEWARE!!! Rented a 3 bdrm, 3 bath for 8 nights at Maui…read moreBanyan # 305 in S Kihei, HI and what a fiasco it was. We arrived on Friday, May 30, 2025 and found the refrigerator was not working. The items we placed in there were warmer than we put them in the frig. and coupled with the constant leak, the floor was a trip hazard. (Of the 8, we had a 9 month old and 4 that are not spring chickens). We telephoned the phone # provided, that very afternoon and during business hrs, no live person, so left a voice msg. On Saturday, it was apparent the AC was not working in one of the bedrooms, the television in a different bedroom could not be properly operated unless it was from the living room. The major reason we settled on this rental is b/c they boast of a "nice" pull-out sleeper soft and that would have suited us perfectly for the pre-teen - had we been able to open it. We telephoned again and requested maintenace or service, or anyone to rectify the frig, AC, and sofa bed. An answer and seemingly sincere person that promised someone would resolve the issues right away. No one came; no one called. Called again Sunday, again, the voice message. FINALLY, after a few more calls, a very nice "maintence" person arrived. He really was nice. Walked around, assurred us the refrigerator would be replaced (which would take care of the hazard), was horrified at the extreme temp in the bdrm with non-working AC, determined the sofa will not open b/c some metal rod is bent out of place. He was unsure as to what would be done about that. He also examined one of the sliding doors that was very difficult to impossible to open, but appeared as though it would fall off the tract, and again indicated he was unsure what could be done about that. We also inquired about the "broken hot tub" as everyone was attempting to use the only one working, making for one very crowded area while the other pool area was almost empty. There was a lovely b'bque area with 3 large grills by the pool with the working spa; unfortunately, they did not work. After that nice maintence man left, we really believed that things were going to be taken care of. We never saw anyone again, never heard anything again, despite several more telephone calls. After all was said and done, a very meager refund was given and it cannot go without being said, the resort thought it was very generous. It was less than one nights rental. When there was no further communication from them, I telephoned the corporate office, the rental company, and even sent an email. At one point, I reached a live person that promised a call the next day from the manager. That was July, 2025. Still nothing. Hope this info provided information that will prove helpful.

If you are considering renting through Tropical Villa Vacations look no further!!! They are top…read morenotch!! They truly are Maui's best kept secret. They make you feel so welcome, they are easy to get ahold of, they even show you a rundown of the house the day you check in. If you need anything, even just recommendations on restaurants or things to do they are a phone call away. They have the best cleaning crew, unlike some rental companies who have one person clean the house they have a crew of 4-6 I think it was clean the house top to bottom. It was spotless and beyond stunning. They made our Maui vacation so memorable that we can't wait to come back and rent through them again soon!! Mahalo for the memories and making us feel so special during our stay!!

I loved working with Tropical Villa Vacations on our vacation rental in Maui! Yvonne Nitta and the…read moreteam at TVV were all so attentive and made sure that our family was well taken care of! I look forward to our next trip and working with them again.

Perfect location, excellent car to cruise in and Karen is so accommodating and easy going!…read more Twice this year I have rented Karen's condo in Kihei and her bright red Camaro. I had such a wonderful experience the first time, I just had to make it back again this year. Her condo is right across the street from a beach with turtles laying around every morning and the most epic sunsets at night. Karen was sweet enough to send me recommendations for places to go and things to do on Maui also. The complex has many amenities- BBQ, tennis, pool and jacuzzi and really friendly neighbors. I have referred her many friends and I will continue doing so. Mahalo Karen!

Karen is definitely a super host! She is very gracious and was available anytime we needed her…read more Her 2 bedroom condo at Pacific Shores in Kihei was just perfect. It was very clean and beautiful and had everything we needed for our stay. The condo is in the perfect location in Kihei. It's very close to all the restaurants/bars and beaches. We also rented a car and it was very reliable and great on gas. We were there for our honeymoon and had the best time ever! I would definitely recommend her place. We will be back. Thanks so much Karen!!!

What a wonderful stay we had recently! #308, Wed-Wed in May 2025. Had a problem getting in but that…read morewas my fault, entered the access code on the realtor lock hanging on the metal screen door not the actual door lock, my fault! Wonderful view, ocean sounds every day. My wife loved the rooster telling us it's time to wake up each day Beach was an amazing place to watch the sunset each eve, and Maui Gardens next door was so great for their food trucks and atmosphere. Close to shopping and plenty of food options, hope to return next year

We are a owner of one of the over 80 units at Island Surf Condos. Please be aware each one is…read moreprivately owned and managed by different people and management companies. Our unit is 304 as is managed by Vacation-Maui.net and you can go to their website and see our condo. We bought it September 2021 It has been upgraded with new permanent air conditioning, new windows all around, on demand water heater, new washer and dryer, and new furniture. If you are reading reviews before the end of 2021 its not the same condo experience. Some of interiors of the condos are beautiful and some are not They have been improving the exterior almost constantly since we've been owners. Please be aware each unit is privately owned and different. Mahalo