Amazing Experience at O'o Farm! I'll admit, I was a little…read morehesitant when my wife suggested a coffee farm tour I was thinking golf, beach, pool, and relaxing! But I'm so glad she talked me into it. The entire experience was amazing. Our tour guide was awesome, the farm was beautiful, and learning about the coffee and farm-to-table process was fascinating. We also had the farm-to-table brunch, and the food was absolutely incredible fresh, delicious, and one of the highlights of the tour. I actually left wanting to go home, eat healthier, and start a garden! If you're in Maui, don't pass this one up. Great tour, amazing brunch, beautiful setting, and a fantastic experience. Highly recommend!

We were really looking forward to visiting O'o Farm, but unfortunately our experience was…read moredisappointing, especially considering the cost. We paid for three full spots for myself, my husband, and my mom. Based on the description of a walking farm tour, we expected a more immersive experience moving through the farm and exploring. Instead, the tour felt much slower paced and involved a lot more standing and listening than we anticipated. Our guide also seemed to lose his train of thought several times, which made the pace feel even slower. We were traveling with our toddler, and once he started having a hard time with the pace, my husband and I took turns leaving the tour and sitting in the car with him so we would not disrupt the other guests. We were trying very hard to be considerate of everyone else while still getting as much out of the experience as we could. I went to speak with staff twice while we were there because I was clearly struggling and trying to figure out what our options were. When I asked about a partial refund, I was told that they expect families to be flexible. We were extremely flexible. We took turns missing parts of the tour, separated from each other, and ultimately left only when our toddler became so exhausted and upset that staying through the meal was no longer realistic. What disappointed me most was the lack of effort to help us find any kind of solution. We paid for three full experiences and ultimately missed the entire meal portion. We were not offered food to go, a chance to come back later for the meal, a rescheduled visit, a credit, or any other accommodation. I understand now that the meal is served in multiple courses and may not have been easy to package all at once, but none of that was explained to us while we were there and no alternative was suggested. I also don't think it should fall entirely on a distressed guest, who has already spent a significant amount of money, to come up with every possible way the business could help. A professional business could have offered several reasonable options, even if a refund was not possible. The customer service after the visit was also disappointing. I emailed afterward asking management to consider a partial refund and received no response. I had to send a second follow-up email simply to get an answer. Only then was I told that management had reviewed the situation and would not offer any partial refund, credit, rescheduling option, or other accommodation. Management's response emphasized that our family made the decision to leave. Of course we made the decision to leave -- our toddler was exhausted and extremely upset, and we did not want to ruin the experience for everyone else. That decision came after we had already spent a significant portion of the tour taking turns away from the group and after I had spoken with staff more than once trying to find a solution. I completely understand that businesses have policies and that traveling with a toddler comes with unpredictability. My disappointment is not about expecting special treatment. It is about the lack of customer service, flexibility, communication, or goodwill shown both during the experience and afterward. For the price of this experience, I expected better communication and more effort to find a reasonable solution. Having to reach out twice just to receive a response declining any accommodation only added to the disappointment. Unfortunately, the way the situation was handled afterward left us with an even worse impression than the tour itself.

This rating is for the coffee shop not for the store next door. I had my day planned out for my…read morevisitor who came to Hawaii for the first time. I took them to Iao valley which was closed for repairs. Then I planned to stop by here cause their goal was to by coffee and bring it back to the mainland. So why not stop here so they can taste it then go next door to by the beans. Yelp said they open at 8 am. We got there around 8:30. The sign said closed. So disappointed. The gentleman who was working with the dolly looked like the owner in the picture on Yelp. Never said anything to us. While we stood around. The security guard was really nice. The store next door opened at 9. The employee had cracked the door open and I spoke to him to see when they opened since we couldn't get a cup of coffee. He was sweet enough to let us in to buy the coffee beans. I was thankful for let us go it.

In visiting Maui Tropical Plantation in Waikapū, you have to stop by in the gift shop to try single…read moreorigin Maui Oma Coffee. We are repeat customers for the Haleakala Sunrise and the Oma original coffees. Attention to detail in developing brews and quality control sets Maui Oma apart from other gourmet coffee brands. Try the Maui Oma coffee, you won't be disappointed!

Quick, easy and awesome! Got service with Aloha and it was my first choice for coffee in the…read moremorning. Decided to grab a ham n Swiss croissant and it added more of a great purchase. Ill be back.

I got the Mac nut latte and it was okay. 3.5 stars honestly. I really liked that they had a drive…read morethru option but their oatmilk overpowered my drink and I felt like that's all I can taste. Maybe it woulda been better with another milk option. Staff was really friendly and it's a cute little hut.

Love their coffee. Love their food. The convenience of the drive-through is so nice, especially in…read morea rush, but it is sometimes hard to access and hard to pull out. If that's a dealbreaker for you, head over to their Wailea location. Just a few minutes down the road. still the same great quality.

I ordered a corrtado and asked for a real (not disposable cup)…read more I was served the perfect drink and I have coffee almost every afternoon It was perfect and I lingered outside reading my book A pleasant experience and two lovely young women were excellent

Love the look of the place when we walked in. Local vibes all the way. Service was great, fast and…read moregreeted immediately as we walked in. I got the iced vanilla latte and I have a sweet tooth, so this thing hit the spot! Nothing like great tasting coffee to start your day. Highly recommended and will definitely be back whenever I find myself back in Maui.

Pretty regular here but damn today's coffee was like dirt water, the Thai high was so watery I…read morethought it was some iced coffee with all the ice melted?? On the upside the food was good! Not sure if the barista was thrown off her game cause there was this weird lady complaining about her coffee being made to-go when she requested it for in-restaurant? Like what? Who cares if your coffee is in a to-go cup.

We had an exceptional experience at Hula Daddy Kona Coffee! Sue was professional, thorough, and…read moreincredibly knowledgeable. Her attention to detail made the tour truly outstanding. The coffee was amazing, and learning about the history of the business, Kona coffee, and Hawaiʻi was both fascinating and informative, we learned far more than we anticipated. We also had the pleasure of meeting the owner, Karen, and thoroughly enjoyed spending time with both her and Sue. We look forward to returning and highly recommend this tour to anyone visiting the Big Island!

Hula daddy is a boutique Kona farm where quality & detail is not overlooked. All coffee beans are…read moremeticulously assessed several times by the resident roaster, Laura. Only the best beans are eventually qualified for their roast and all hand packaged by Laura. This focus on quality & personal touch is reflected in their coffee price. They are more expensive than the Kona coffees you can purchase from local store, but you can be guaranteed of the quality from bean to coffee with Hula. We ended up not purchasing any bags but we definitely had a great time & would recommend the tour. Our tour guide was so bubbly & exceptional! Just FYI- the tour encompasses the history of Hula Daddy, & information about the land/trees/coffee making process. Tour ends with sample of chocolate covered coffee bean. You'll have to purchase flights or Individual cups to try specific batches. Otherwise they have free samples of their general medium & dark roast coffees near their entrance.

This was one of my favorite moments from our recent visit to Hawaii. I swear that we were…read moreliterally treated like ohana. Leslie and her small staff were so kind and welcoming. There is something to be said about the view and the fantastic coffee!!!! Wow was it top tier! It feels like a custom tropical treehouse. We sat around her concrete table as we sipped sample after sample of award winning Kona coffee. On the TV we watched a live feed of the volcano. It was such a genuine experience all the way through. She took the time to walk us around the farm and explain the entire process. So much effort goes into making such a delicious cup of coffee. This place is highly recommended. It has extremely limited hours so be sure to be mindful of that .

A fantastic and personal tasting and tour that was so gratifying and wonderful. Leslie and Etsi…read morewere wonderful and really made us feel like old friends! We were served several tastings of the coffee (7 or 8 small cups) and every cup was delicious! My favorite was the SL34 and I purchased a purchased a pound and half of it. After the tastings, we were taken on a tour around the farm and processing areas and it was so great to see Leslie treat the workers with love and respect. It was genuinely the best coffee farm we had been to...and we've been to several! The view is beautiful as well. The hours are extremely limited so make sure to make plan to come.

The staff here were friendly and gave great drink recommendations when I couldn't decide what to…read moreget. I ended up getting a seasonal drink, I can't remember what it was called though. It was quite delicious and that's all that matters. I'd definitely come back to try something else. The coffee shop felt like a nice neighborhood spot, with seating if you wanted to meet someone and plenty of little goodies for gifts or event just a treat for yourself.

This shop is literally the GOAT of coffee shops this trip to Hawai'i! Of course, I got the honey…read moregoat, half sweet, with mac nut milk (they have macadamia milk!) instead of oat. It was still a bit sweet for my taste, but I'm sure everyone else would've found it the perfect combination. The barista said it's their most popular, and I can see why. The last time I was in the shop, a couple of years ago, there wasn't as much merch. This time - shoppers' paradise! Local snacks, bags and knickknacks, and so much more. Many of the offerings are made locally, so this is a great way to support small, independent businesses over corporations. The parking lot is expansive compared to other shops in downtown areas (Hilo or Kona), there's outdoor seating (although it's usually hot) and public bathrooms nearby. Totally worth the short drive out of Kona town!

I'm absolute sucker for diners and this so far is my favorite. Grandma's coffee house is a perfect…read morename, I felt like I was in my grandma's house. The place was warm, very well decorated and had merch for sale. The staff were friendly and helpful, I ordered a loco moco, my wife got the meat loaf loco moco. My kids got breakfast sandwiches and French toast. WOW, EVERYTHING was so well cooked. I cannot remember having French toast that tasted SO good without syrup or anything. The sandwiches were great, eggs not overcooked, cheese melted, bacon cooked well, not soggy. Can't wait to go back!

Tell me you don't want me to be here without actually saying, "I don't want you here."…read more We've been coming to Grandmas for over 10 years, and it's always been one of those comfy, cozy places that just feels good. This visit felt really different. Today we brought family visiting from off-island after a walk on Thompson Road. We decided to stay and dine in instead of taking it to go. Looking back... maybe takeout would've been the better option. Ugh. I honestly hate writing this. The only reason I am is because I'm hoping someone from the Grandmas team reads this and actually cares enough to make some changes. If you don't know, you can't grow. Today our experience looked like this: * Watching several people get served after us even though we ordered first. Waiting for almost 30 minutes. * Our order getting mixed up and handed to the wrong person * Confusion about what muffins were available... okay fine, I'll take a blueberry muffin. Then halfway through eating it, I found a hair baked into it * Ordering potatoes without onions because of an allergy, having it made wrong twice, and needing it redone * Noticing the restaurant itself looked like it could use a deep cleaning, including ceiling fans with layers of dust And maybe this was just an off day, but the staff vibe felt... off too. Disconnected. Kind of cliquey. Like everyone seemed more interested in talking amongst themselves than serving guests. The warm, welcoming feeling Grandmas always had just didn't feel like it was there today. As a customer, I honestly felt like I was intruding or inconveniencing the staff just by being there, and that's a really strange feeling in a place we've loved for so long. That's honestly the part that made me the most disappointed. We've loved Grandmas for years, which is why this was tough. After reading several other reviews, it seems others may have had similar experiences too. I really hope things improve and staff morale lifts, because as customers, we feel it. Mahalo for reading. I truly hope this helps and leads to positive changes.