MaristHill Nursing and Rehab Center is a decidedly mixed bag. On the one hand, there are many…read morecaring and kind staff members -- nurses, aides, and administrators. Still, there are others who can be very curt with the residents. When I visited my parent there, I witnessed some of this first-hand. I worried that if the aides behaved that way when I was there, how might they behave when I was not. My parent was not the easiest of residents. Could be very impatient and demanding. On some occasions though, particularly when they needed to use the bathroom, an aide may not arrive for 15-20 minutes. Often I assisted my parent before an accident occurred. I believe that part of the problem is that the staff is small, a situation made worse by the COVID19 virus, which saw many on staff need to take time off. Even before this, however, there were too many residents for each aide. I also suspect that the pay is low, as there is so much turnover. One final note: their response to the COVID19 virus was exemplary. Residents were confined to their rooms before other facilities in the area did so. My parent was tested twice for the virus (negative both times). Families were kept up to date by several letters from the president of MaristHill. All in all, I believe that my parent was fairly well-taken care of, given the ratio of staff to residents. My advice, though, is to tour several facilities before choosing one, and try to talk to the families of residents if at all possible. This can be difficult on a tour of the facility, but possible. Also, read up on the Massachusetts ratings for nursing homes. They can be found online. Good luck!

After placing a relative here, it's now five months later and so far, so good. Of course, the place…read moreshe was in before was so horrible that being in a Russian prison would've been a step upwards. So just the fact that they don't starve them is a good move in the right direction.

This was an excellent experience- The helper we used was kind, caring and gave very individualized…read moreattention. This organization is very professional, quick to respond and outstanding in every way. Highly recommend. Laura in Watertown MA

The staff member from the company was very nice and friendly. However, it appears they have…read morelimited knowledge of how to handle dementia/Alzheimer's patients. For a senior that just needs assistance that has all their facilities is probably more appropriate for their services.

Home Instead of Waltham MA has been extremely responsive to my caregiving needs for several years…read morenow. They have provided some wonderful, caring people to look after my mother. I have come to trust their judgement and reliability and I'm happy to recommend their Waltham, MA office!

From the owner: From personal care services to hospice care support and many care needs in between, our local Home…read moreInstead Senior Care offices offer a broad range of services that can be tailored to meet your familys unique needs and preferences. While the tasks of each service might differ, the goal for all types of care remains the same: To enhance the lives of seniors and their families. Conditions like dementia or arthritis may come with unique care challenges, but you can lean on us to help you face those challenges. Our specialized training programs equip Home Instead CAREGivers to help seniors cope with their condition while maximizing their capabilities. Home Instead Senior Care services can help meet a variety of care needs related to Alzheimers disease, dementia, arthritis, Parkinsons, diabetes, depression, and other conditions.

Margaret, the owner came out to meet us, and made great matches for our patient. Zebia was kind,…read moresmart, caring and dependable for meal prep, shower help and walks outdoors. We loved the support and feel rate was family friendly

President Margaret Lucero and her aids were life savers for me and my Mom. As the primary care…read moregiver, I was worn out and my mother's needs increased. They took care of me and my mother as if we were their own family. I am very grateful and highky reccomend Happy at Home services. Shelly Berman-Rubera- Newton, MA

The professional staff is good. Just do not expect any reasonable explanation why needed supplies…read morewhich must be ordered from Partner's are not available. They gave me the phone number for Cardinal Heath their vendor. Cardinal said they only speak to nurses.....

This home health agency now called MGHBrigham provides traumatizing incompetent care. Michelle, the…read morenurse in charge of my geographic area, interpreted my disclosure that in my living will and advance directive, I have a long standing provision for "death with dignity...dnr, dni etc." I am relatively young but I had to make decisions for my parents so now I have my wishes in writing. This stupid and/or religiously perverse nurse took this as a potential suicide so a few days later at 4 am (!), four Waltham police broke into my home on something called a Section 12 which allows police to break in if an attempted suicide is indicated. In no way, was I suicidal. I was immersed in three spine construction surgeries and had my Will etc. in order. I mentioned it to her in case something happened. I had to call my PCP at 4 am. who knew me for 28 years to talk her and the police down. All Waltham police officers (4) who showed up were hot to trot and juiced up to take me in. This was unconscionable. Separately, Michelle was told by me, I probably had a UTI. I said I had a staph UTI previously but the daft Michelle said I non detectable by another person body odor and to buy expensive Lume. I did so but immediately after pressing purchase on Amazon, I thought better, and just called an ambulance (not yet able to drive) and went to NWH where I was diagnosed, as I thought, with a UTI (urinary tract infection). I fired Michelle and this agency. Now, I am suing her, the organization, and the Waltham Police. Imagine if I wasn't with it enough to self-advocate. Does she get a commission for sending people to a mental health institution? Stupidly wrong diagnosis? I hope I get her fired.

Connected Home Care staff have worked hard to provide quality care for my mother for several years…read more My mother has dementia and needs total care. The individual aides take their responsibilities personally and become attached and develop genuine feelings for my mother. It's reassuring to me that they care about her.

We have used Connected Home Care for our mother's care for almost 2 years. Dealing with an elderly…read moreparent that needs help is hard and Connected Home Care has been a great help in navigating our mother's care. They have provided us with help on a consistent basis and have been flexible in adjusting aides to meet our mother's needs and preferences. Yohanna and crew are quick to respond and always attempt or answer concerns and question. We recommend Connected Home Care for your home care need!

My mother recently was under the care of a wonderful team of people from Care Dimensions. Her…read morenurse, Erin Hougasian was nothing short of amazing. Erin explained everything to me and was super supportive to me and my mom along the way. The social worker, Erin Keating, was also wonderful. She helped get whatever my mother needed to make my mom feel more comfortable at home. Erin would call me to check in with me to see how I am doing and to offer counseling services to me if needed. When the time came for my mom to make her journey to Heaven, Care Dimensions found us a priest that was able to come give my mom her last rites. Erin, her nurse, stayed for the prayer and that meant heaps to my family. Although my experience with Care Dimensions was overall a positive one, there are two parts of the Care Dimension team I did not care for. First, the medical supply company. They drop off the equipment with no instructions. They also made us wait days before picking up a broken bed. Second, out of all the Hospice Aides that my mother had, only one was notable. His name was Mario. Mario took the time to explain things to us and teach us how to use some of the equipment. Mario was terrific. The other aides that came clearly did not like their jobs very much. One even refused to help my mother. With the exception of Mario, they were just awful. I would like to thank Care Dimensions for everything they have done for my family these last few months. I would highly recommend the company to anyone who needs it and will use them in the future if need be.

Here to affirm all these one star ratings. My husband suffered under their "care." One nurse told…read moreme after witnessing that he was throwing up all his meds and that included painkillers, nausea medications, and anti-anxiety medicine, that he couldn't be hospitalized because he wasn't "actively dying" yet. When he was gasping for breath and in pain, the nurse told him the medicine would kick in, in an hour and to RELAX. Do not risk that your loved ones last hours will be spent in agony because of this company's incompetence and lack of respect for human suffering. Have to rate in order to post, other wise would give a 0 star rating.

I needed someone to escort me home from outpatient surgery and was really in a jam: I didn't have…read moreany local friends or family whom I could ask to take off half a day, deal with parking, driving into the city, deal with hospital delays, etc., and the hospital wouldn't let me leave in an Uber/Lyft. It was looking like my outpatient surgery (scheduled three months before) would need to be rescheduled simply because I didn't have a ride home. For someone mentally preparing for scheduled surgery, this was very stressful. Luckily someone on administrative staff put me in touch with Tim at Abundant HHC, who was able to pick me up the following day (less than a day's notice... above and beyond!). Abundant's services passed the "hospital test" because they will not only drive you home but also help you in to your home/apartment. Given my situation (finding a medical escort who could accommodate my needs, or rescheduling my appointment), I found Abundant's charges very reasonable. Tim promised to be available at my scheduled discharge time (1pm) and was still available for my actual discharge (2.5 hours later) when surgery got delayed. Tim was a lifesaver and a great guy, to boot! I'd recommend him to anyone in my situation. Thank you, Tim and Abundant HHC!

I've used the transport/ride services several times and Abundant Concierge has been a life saver…read more I've had several procedures done with conscious sedation and the hospital requires an escort to come and pick you up in person to transport you home. I have limited support and so I relied on Abundant, usually Tim was the escort assigned. He understands that the timing of discharge is never predictable, there may be delays -he's accommodating to last minute changes. Last time after surgery I didn't know if I'd be discharged directly home or to a rehab facility, the hospital wouldn't tell me in advance. We had several phone conversations over a period of days and Tim was very patient and understanding about the constant change in directions from the hospital. Always pleasant to deal with. I will definitely use them again in the future.

My mom passed away in June 2026. I was really grateful for the care she received in her final days…read more The staff was excellent and handled a difficult situation with as much compassion as possible when delivering bad news. I also appreciated their honesty when we were deciding on next steps. I cannot rate this organization any higher.

The staff here is incredibly friendly, helpful, and caring. I have no complaints whatsoever. It was…read morea peaceful place to spend the last few days I had with my dad.