Went back and forth over text and phone call for 15 minutes while my toilet was actively…read moreoverflowing. After going back and forth I was quoted and then told their "credit card machine was down" so only taking cash and the repair could cost almost $1,000. I said I don't have that amount of cash available to hand over, and that the owner would be paying. So she just hung up on me. Thanks for wasting valuable time while I could have been talking to an actual emergency plumbing service! Def call elsewhere if you have an emergency situation.

I messaged them and I got a call right away but I didn't pick up since I didn't recognize the…read morenumber & I get a lot of spam calls. So I got a text message from them stating they were the plumber I messaged. I asked which one since I messaged so many plumbers in the same day. After they sent a link with a message saying "Leave a review.." which honestly turned me off at first because they haven't done anything yet. Anyway I started messaging them (which is always a good option to take, that way you get things in "writing" & they can't go back on their word or quote, hence the first message). I asked a couple of questions, but they didn't even respond back to either of my questions in the text, very Unprofessional, so we definitely passed on this company!

Would not recommend as he is not reliable. I was told my service call was going to be the middle of…read moreJanuary. After calling three times and two emails I tried calling again. Was told when he returned the office he would call with an exact day and time. Never called, emailed, texted. I had to find a new company to change me uv light, light, and filter on my whole house water system. Price was reasonable, but ready to spend time trying to get scheduled.

I arrived home on a Saturday at 5 PM to find a bad leak in my basement hot water heater. I got the…read morewater turned off and, on recommendation from my sister who had used Alberto to install their hot water tank, I phoned him. I explained the situation and we discussed options. He was an hour away but arrived at 8 PM with the appropriate hot water tank and set to work installing it. A couple of parts, not included with the tank, were needed so he went out and got them, returned and by 10 PM had finished installing the hot water heater. Shortly afterward there was hot water! Great, prompt service and the price was reasonable. Highly recommended.

I can not say enough good about the company. The owner himself came out to evaluate, a new AC…read moreimstallment done promptly by a very polite, courteous, diligent, efficient, clean and very hard working pair of men. I felt very assured of their competence as they were confident and experienced. I would not hesitate to endorse them and did refer our son in law who experienced the same quality experience. if you're looking for a company with old time ethics this is it!! they arrived promptly at 7:15 with a heads up call the night before and morning of and by 2 pm we had a fully working system and all clean up done. Excellence!!! why go with anyone else?

Company installed our AC 10+ years ago and have serviced as needed a few times. AC stopped working…read morelast night during a heat wave. We called at 8 AM to report and request service, giving them our address. No response.. Called again at noon giving address again; no response. Called again and learned that I was talking to an answering service , not the company. Finally, I called their emergency hotline after hours and finally received a return call informing me that they no longer service my area. I should have been informed of that on the first call being that it was a Friday and a heat wave situation. When they called they showed no empathy and complained of being overworked. We explained that we are in our 80s and they could've cared less. We do not recommend them . Find another company, there are good ones out there.

Sewer line in my house backed up and Pete was there within hours. Very clean and professional…read more Assessed the situation and remedied the problem. Highly recommend.

After having two other plumbers stop by and give up I searched next door for the highest rated…read moreplumber and Pete was at the top by a huge margin. I called him on a Saturday and left a voicemail not expecting a call back until Monday, but I was pleasantly surprised that he called me back just a few hours later and apologized that he didn't call back sooner. We were able to schedule an appointment for the next day, we texted some photos and the clear description of what the issue was, and he came with all the parts to fix the issue in a single visit. While he was not cheap, it would have saved money if we called him first instead of calling and paying the two other plumbers for their attempts. He's our first call going forward for any plumbing issues

My wife and I moved into a new home this past year and quickly noticed that the kitchen sink would…read moredrain slower than it probably should. In addition, whenever we ran a load of wash, the sink would fill up and again take its time going down. Within the past week the problem had exacerbated itself with water backing up in the sink and refusing to drain. I knew this day was coming and was dreading it, but I was forced to call a plumber. I did some googling and found Apex. The reviews seemed decent, they were nearby, and they were open on Weekends, which is helpful because my issue was on a Saturday. They had a ton of calls on the day I contacted them but they were still able to come by even at 7:30 at night. Got a call from Richard with a good 45 minute notice. He arrived promptly on time and was extremely courteous. I explained the issue I'd been having and he pulled out the heavy duty snake and started feeding it into the drain line. Within 15 minutes he was able to pull back the line and free an extraordinary amount of black goopy buildup in addition to a cloth that must have been there from the previous owners. Needless to say, that did the trick. We ran some hot water to flush the drain and got that sweet looking whirlpool as the water went down swiftly and cleanly. I even ran the washing machine to see if I'd get backup from that and got nothing. I'm over the moon. Richard was terrific and the price was very reasonable. I'd definitely call these guys again.

NIGHTMARY EXPERIENCE:…read more Last Thursday I hired Apex Plumbing to remove a small plastic bottle that had accidentally been flushed down my toilet. They were unable to come that evening, so they sent a technician the following day while I was working out of town. A friend let Jared into my home. When I returned home four hours later, I discovered that my bathroom had flooded. Dirty water had spread into my hallway, down the stairs, and into the kitchen ceiling below. The toilet had been scratched, the handle was broken, the bathtub caulk had been damaged, my shower curtain and bathroom contents had been soaked, and the toilet still would not flush properly without manually operating the tank. When I turned on the kitchen ceiling light, water came out of the light fixture, so I immediately shut off the breaker. I contacted Apex that evening and again Saturday and spoke with the owners, Jim + Holly. They sent another technician to clean up what he could, but the damage clearly required professional water mitigation, not just surface cleaning. After he left, my licensed plumber nephew inspected the toilet and found it was leaking and he repaired it. By Monday, my carpet was still wet and I still had no clear plan from Apex. To prevent further damage, I hired an independent restoration company. Their inspection found active moisture in my kitchen ceiling, and they immediately began mitigation with industrial dehumidifiers. The damaged carpet was removed, the area was sanitized, and part of my kitchen ceiling had to be opened because it remained wet. When I informed Apex and requested their liability insurance information, I was told they had planned to "get a guy over there tomorrow or something" for restoration and carpet cleaning. By that point, several days had already passed, my carpet remained soaked, and I had already taken steps to prevent further damage because I had not received a timely plan or follow-up or insurance info. What disappoints me most is not that a mistake happened--mistakes can happen in any business and we are human. It's the lack of communication, urgency, accountability, and follow-through afterward. As a fellow small business owner, I believe how you respond when something goes wrong says everything. I simply cannot imagine going into someone's home, destroying it, and not saying a word. This situation has delayed preparing my home for sale and has required countless hours coordinating insurance, restoration, and repairs for damage that occurred during what should have been a routine plumbing visit. Based on my experience, I cannot recommend Apex Plumbing. I hope no one else ever has to deal with this.

I had an amazing experience with this company. Nick the technician was professional and very…read moreknowledgeable. I wasn't surprised when he said that I needed a new air conditioning system. I was surprised when he said that they could install it in a couple of days. It ended up they could do it the next day. The installers Aaron and Joe showed up promptly at 8:00 the next morning. Professional, courthouse and meticulous in their work. I highly recommend using this company.

Glamorgan installed my new AC and furnace this week. I chose them because of their good reviews and…read morebecause they ran all new intake and venting pipes all for about the same price as other quotes I got. Aaron and his crew did an outstanding job during the two day installation. There was a minor hiccup that Aaron diagnosed and fixed in about five minutes. They thoroughly cleaned up inside and outside after the work was done (a rare thing these days!). Aaron's attention to detail is second to none - leveling the AC unit (my previous one was never quite level), installing an easy shutoff switch, clean seam lines on ductwork. Nick, who was my first contact, was extremely helpful through the pre-installation process especially helping me find low cost financing. I highly recommend Glamorgan.

These guys were recommended to me by a client. I have since recommended them to other clients. They…read moreshow up on time to get the job done for a fair price and they have the equipment to do the heavy duty jobs. Solid family owned business competent good communicators easy to work with.

My friend had frozen pipes in February and we were given Saw Plumbing recommendation by our cousin,…read morethis was on the weekend and Saw Plumbing showed up immediately and unfrozen her pipes. We are so grateful to Shelly, he was so professional and nice. We would recommend this company to anyone.

I had a hot water heater issue leaking profusely had my heater changed replaced and other pipe…read moreissues James did a wonderful job I highly recommend excellent work thank you

I will start by saying James Leckonby has no moral integrity. I gave James 2 stars because he does…read moreknow how to put pipes together. However! I would not recommend James for any work beyond simple plumbing. Let me explain. Prior to Christmas, 2024 the water coil in our furnace burst shortly after having the furnace serviced (James did not do the service) , leaving our home without hot water and heat. We started seeking recommendations. An acquaintance of ours said he knew James and gave us James' phone number. I called and spoke with James. James came to our home, assessed the situation, and recommended a combi unit. Combi: meaning a combination of heat and hot water. James said he was familiar with combi's and had installed them for others. James prepared a quote to remove the old furnace and install a replacement. My wife and I thought the quote was too high ($12,000), but we felt having no heat or hot water and the fact that it was Christmas and with the weather below freezing we had no choice but to accept. We were afraid not starting the work immediately would cause our pipes to freeze. We signed the work agreement 12/19/2024. James hired two workers to remove the old furnace. Due to the old furnaces weight (cast iron) they decided to break it apart in the basement. In doing so, they left residue on the floor and the steps leading outside that will not cleanup with regular cleaning products. The floor and steps are now covered with cardboard. James installed the combi unit, but could not get it to run. James spent hour after hour trying to get the combi to fire up. Christmas came and went. We had no hot water or heat since mid -December. Due to the cold we were forced to purchase portable heaters to keep the pipes from freezing. On 12/27/24 we called National Grid and asked if they would check their gas feed. A service tech came and verified National Grids gas line was okay. The tech then asked James to check the gas valve in the basement that James installed. When James disconnected the gas line we found the valve was clogged with pipe dope. After removing the pipe dope and reassembling the gas line the combi was able to fire up. Forward , to spring 2025. The combi unit started to get occasional combustion errors. At the time National Grid had been working on the gas lines in the neighborhood. For that reason we considered their gas line work was causing air in the lines, thus the combustion errors. After National Grid completed the gas line work in September the occasional combustion errors continued. It was early October 1 when I contacted James Leckonby to let him know that the the combi was getting occasional combustion 003 errors. I told James they were occasional and we were able to reset the error code when necessary. I said he didn't have to rush over, but that I would like him to check it out in the next few weeks. We had an agreement. On October 16 I called James to let him know that the combi was getting 003 errors constantly and that we had no heat. James became a no show. He would make up excuses why he wasn't available. One time (October 30) telling me , "You"re not my only customer". Finally November 3 James shows up after 8:00p.m. The same time when the combi manufacturers Help Center closed for the day. It was quite obvious James had no idea how to trouble shoot or program the combi. At one point he disconnected a part without first shutting the water off and draining the unit, which resulted in water gushing all over. Well! That night was a bust, but James promised to return early the next day so he would be able to use the manufacturers Help Center. We had previously informed James that my wife had emergency surgery the week before and that I was going to have hip replacement surgery November 7. Therefore, we would not be able to continue to run down the basement to reset the combi. Here we are. As of this writing November 28, James has not returned, has not called and has not responded to text messages.