They get 2 stars for a few reasons (although I would've given them 2 1/2 stars just because I…read morefinally got a partial refund) Yelp won't allow that and A-OK did not fit my experience. I purchased a full sized set (mattress and box spring) for a 13-year-old. I was in the process of moving and had the new mattress sent to my new apartment to be set up so that I wasn't moving it myself. They out sourced the delivery guy - and he put the bed together and I made a comment that the mattress was larger than the box spring and he said the mattress would "fluff up" and this was "normal." I should've refused the delivery right there! It is a very comfy memory foam mattress but there was at least an inch extra on every side of the box spring. A full-size mattress should fit on a full sized box spring. The only thing in that room was a bed and the tv. We never moved it from the place the guy put it. Barely 24 hours after we got the bed there, and after only 1 night of sleeping on it, there was a loud crack and the box spring broke. The company was closed on Sunday so I called them Monday morning. I called and spoke with Irina, who told me I couldn't have a refund, all sales were final. She also said I should've done my "due diligence" to know that the mattress/box spring didn't match because they didn't buy the box spring from the manufacturer, they used a generic full sized box spring. She said it wasn't her job to tell me that. My receipt said "set" not generic box spring that won't fit the mattress... The said that in order for me to get a replacement box spring (which they promised they would have delivered first thing Tuesday Morning, I would have to pay for 1/2 of the delivery cost, or I could come pick up the box spring myself, or I could go through the manufacturer. They were being nice and handling the exchange so I didn't have to talk to the manufacturer. . When I said the box spring didn't fit the mattress, it was sold as a set, they wanted me to measure the box spring and the mattress. They should know the dimensions of the mattress/box spring they sold. So after several calls back and forth, a guy from the place called me to tell me their manufacturer sent the wrong box spring. I told him right then and there that I had found the website for the BBB and was I was reporting them. I was tired of the runaround. I did get a call back from them - and eventually, after hours and hours of aggravation, they refunded the money for the box spring and the frame. They were willing now to eat the entire cost of delivery They also gave me the option of a refund on the box spring and the frame. I chose the refund. I asked when their delivery person would be coming to pick the two items up and was advised that "it wasn't worth the money for them to pick up those items and I could just dispose of them." In her reply to my BBB complaint Irina made it sound like they were helpful on the phone but it wasn't until I said I was putting in a complaint did they say that they would refund my money. I updated my dispute since they did refund a small portion of my money but I wouldn't buy from them again. I wound up ordering a frame from amazon with great ratings and haven't had an issue. I'm pretty sure that she won't be happy with this review. The fact that they did finally return some of my money is the reason she got 2 1/2 not 1 star - but the service wasn't even worth a 3. That and the fact that she blamed me in her response to the BBB for "breaking it myself" when she never even sent anyone out to look at the box spring to see why it broke. I will say that the pillows we got there were fantastic - and if the service was better, I would've gone back to buy more... but I won't shop there again, and I won't recommend this place to others.

I got a mattress they told me retailed for $2,800 for $600. 4 months later i'm still sleeping on a…read moresuper comfortable supportive mattress. Great place.

Stanley was amazing. His patience and customer service were impeccable. We tried almost every bed…read morein the store and not once did he complain. He also helped us with the pillows and the value we got for everything was 100% Highly recommended

Called the store to see if they can help to expedite an order delivery that was wrong. The delivery…read moretruck showed up with the wrong mattress. I was notified via text that I would receive the correct mattress on the following day from someone at Mattress Firm named Elizabeth. See the text below that she sent me. That didn't happen. Now I'm told that I will get the mattress two days from now. I sent an email to the saleswoman who sold it to me online, Carla DiFrancesco. She said her hours today are 10-6 CST and that she would reach out to me today as soon as she could. She never contacted me back as promised either. I got the same runaround from everyone that I was able to contact. Once they have your money, they don't care about you anymore. They can sell you a mattress, they just can't deliver the mattress.

There is a reason almost all the reviews are 5 star reviews. I didn't bother to read the one 4…read morestar, I'll just guess that person doesn't get how 5 stars work lol. Anyway, I can't say enough nice things about this place. Adam, the owner, is super easy to work with. I had done my research, and the leg work myself before even reaching out to them. I had gone in and tried various mattresses in Mattress firm so I could get a feel for them before heading his way. I suggest everyone do this as his place saves you money partially because he doesn't have a giant showroom floor with 100 different beds set up to spend money on. So, go check out the ones you think you're interested in at the big box stores. Then, give him a call with the ones you've narrowed down. once you've picked the best deal, swing by his place, he'll get the mattress for you if you want to try it one more time and then bing bang boom you make the deal and save a ton. I had an issue, but, it wasn't their issue. I tried a comparable tempur pedic mattress in the store, but, the one he had that was close to what I wanted was a version made by tempur pedic for costco. So, I didn't get to try that one out. So, when I got there to his place, he got it ready for me, I did a quick lay down test and we did the paperwork. problem was, because it's hot out and hot in the area where the mattresses are, the foam reacts differently. So, I sank into the bed like I wanted. Problem came later that day (yes, we were able to get same day delivery) we got everything set up. His delivery guys were very nice, quick and clean. They got it setup and later that night we went to sleep on it. It was not as soft as it was in the warehouse. The foam softens in a warm environment, but the house is not that environment lol. I gave it a night, then I gave it a second night. Both nights I woke up in the middle of the nigh with that feeling of, ugh, I think I made a mistake and I can't be stuck on a bed that's not comfortable for me. So, I called Adam and explained my situation. I asked what, if anything, we could do about it. He mentioned how at the stores a bunch of people have tested out those beds that have likely been on the display floor a while, so they don't always have the same feel. So he gave me an option for another model of Tempurpedic. The price difference was fair considering I have to have a crew come back down to deliver another mattress and remove the current mattress. So, to boil it down to the part that might interest you the most, the prices. I priced out the Tempurpedic Luxe Adapt king size mattress and the adjustable base. Most places will charge between $7,698 to maybe $8,198 Mattress Joint came in at $2,950 (and that's with both deliveries (the original and the swap out one) plus it covered removing the old bed and box spring. I will haggle in most of the places I go to, because that's the new yorker in me. However, I will say this... Don't bother haggling. He's going to give you a great deal, it's not worth nickel and diming to save $20 or $50 you're already saving a ton, don't be that person. also, keeping in mind that he and his wife are a mom and pop place, consider paying cash. It saves the businesses on having to pay credit card processing fees (even if the card is linked to your bank account) They're saving you a bunch already return the favor and let them save by not paying processing fees.

I had the good fortune to learn about Mattress Joint, a family-owned long-established business with…read moreexpertise in all things "mattress". The owner Adam already had provided me with very helpful information, such that I was almost certain I knew what I wanted before I arrived. I was greeted by Adam's lovely wife who said Adam would be with me momentarily. Adam and his team then arranged for me to try the several mattresses in which I was interested, before I decided on the Purple Restore Premium. The experience from start to finish was superb -- and I truly felt like a valued customer throughout. This was followed by prompt and perfect delivery the next day -- we couldn't be happier. I'll take the superior expertise and service, coupled with pricing that can't be beat, over the large chains and their fancy showrooms. Not to mention how nice it is to experience the old-fashioned family owned business where the customer comes first. Mattress Joint is now our one-stop destination when we need a new mattress.

Love the service that i was given, it was fast and sample. I am very satisfied with the mattress…read morethat I purchased. I went, I chose a mattress, I paid and got delivered the same day

Fantastic experience. My wife and I saved a long time to buy a quality bed. We spent far less than…read moreanticipated at Mattress Depot. We stayed well under our budget and purchased a beautiful king size bed. Memory foam Mattress, Frame, Box spring, and 2 memory foam pillows delivered and set up 2 hours after purchase. They even hauled away our old bed. The owner answered all our questions and let us try every model in stock. We will be customers for life.

I really dislike shopping of any kind and I really did not want to mattress shop, but alas, I had…read moreto. I went to Mattress Firm and the prices were way out of my budget. I considered a bed in a box but I'm picky so want to try it out. I went here and the owner (I'm sorry I don't have his name. That's my bad) was so helpful. I really wanted what I wanted and he showed me a few and I found one I loved. Delivery was made next day (today) and I can't wait to sleep on it. Great transaction and less than half the price of Mattress Firms cheapest mattress.

Looks like this place is out of business. Stopped by today and sign out front belongs to a church.read more

I'm trying to open a small business. At the end of the year and to see how this app can help me…read morewith it.

The Warehouse had just the right queen mattress we were looking for and the price, complete with…read morebox spring and frame, was fantastic. I would recommend taking a look at his store when considering quality at a comfortable price. Also, we took delivery the very next day after our purchase.

I bought my second mattress from City Mattress, although at a different location. I still received…read morethe same great service. They have a very good selection of mattresses. They are at all price points. Quite a few are on the pricier side. I was able to find a mattress that was not at the high or low end. I would say it is midway and I am happy with it. I sleep well and am i.pressed with the speed of delivery. The delivery men were respectful of my home and were careful. They also arrived within the promised timeframe. Overall, this was a great experience.

I am so happy that I went to City Mattress in Coral Springs, and have Kevin Bryant take care of me…read more Kevin was not only knowledgeable on all the different mattress's but helped us to get the right one for us. Kevin went out of his way and definitely made the shopping experience easy. Delivery was the next day, and they were on time and setup was perfect. I love my new adjustable Tempur Pedic Bed, and my back loves it too. Top notch all the way!