I had a very disappointing experience at Bob's Discount Furniture in Dover, DE…read more I work long hours, so most of my free time to shop is in the evening. The store advertises hours of 10:00 AM to 9:00 PM, so I planned my visit accordingly. I arrived on Monday, July 6, 2026, around 8:15 PM. After about 10 minutes of looking around, a salesman greeted us. He was polite at first, but he was trying to assist us while also helping another customer. It was obvious multi tasking is not for him , and we never really received the attention needed for such a large purchase. Around 8:40 PM, the music was turned off. I was by the coffee and cookie station getting my child a cookie when a woman I assumed was the manager (dark hair in a bun) began putting away the coffee and refreshments. Loud enough for customers to hear, she told the salesman, "Yep, it's time to go home. Time to close up." The problem was that the store didn't close for another 20 minutes. Whether there were 20 minutes left or only 5, that's not how customers should be made to feel. The message was clear: they were more interested in getting everyone out the door than helping customers. Shopping for furniture is a major purchase that takes time, and once we felt rushed, we had no desire to continue. I completely understand that employees want to go home after a long shift, but if your posted hours say you're open until 9:00 PM, customers should receive the same level of service until 9:00 PM--not feel like an inconvenience because they came in during business hours. That interaction made me question what kind of customer service I'd receive after the sale if there were ever a problem. If customers are treated like an inconvenience before they've even made a purchase, it's hard to have confidence in the company afterward. We decided to leave without buying anything. The next morning we went to Ashley Furniture in the neighboring shopping center, where we were welcomed, never felt rushed, and ended up purchasing our living room furniture there instead. Unfortunately, Bob's Discount Furniture lost a sale because customer service ended before the store's posted business hours did.

Bill M at Bobs Furniture. Dover Delaware. Bill M is a great man and an outstanding service expert…read moreat Bob's Furniture. He shows up every day with a positive attitude, ready to help anyone who walks through the door. Whether it's fixing a tricky issue, answering questions, or making customers feel confident in their purchase, Bill handles it all with professionalism and genuine care. His dedication, patience, and reliability set him apart. Bill doesn't just do his job -- he elevates the entire experience, making Bob's Furniture a better place.

Just had new Asko washer installed by Chris and Fonz and wanted to let you know how pleased my wife…read moreand I were with them. Friendly and professional and installation was quick. Would highly recommend John

I recently did a review of National Appliance in Middletown Delaware…read more The review was a 1 star review. My problem of a repair to my new refrigerator has been resolved, the GM Frank got involved and champion my issue and resolved the matter. The leadership Frank demonstrated was worthy of being labeled as awesome. I will continue to buy my appliances from the Middletown location, due to the seriousness Frank approach my problem.

Owner was very helpful & knowledgeable & helped me pick something that met our needs. Outstanding…read morecustomer service, I can't wait to get my mattresses! Also, free delivery & setup, haul away old ones too.

Will hill, aka the sleep doctor, is one of the most remarkable and wonderful people I've ever met…read more I've slept like a baby ever since he sold me my mattress. This company is lucky to have a man like, will. Thank you, will.

First off buyer beware Ashley stores are all franchises like McDonald's and Burger King. My opinion…read moredo they can give you the run around like I've been having. Bought a twin bed from them and it broke within 2 weeks of buying it. The store said rudely we would have to use the warranty. Part 2 terrible experience had to go thru 10 different foreign call centers to finally get a number who would do something. Had to call corporate to get somewhere. They send the part then they tell me oh I'm responsible for putting it together. Hey you put the garbage together to begin with. Once again had to get a run around on a warranty for god sake you'd be better off buying furniture from Amazon I've had better service from them and Walmart. So 3 managers, 10 foreign call reps and 2 corporate managers later and 1 week of aggravation finally getting somebody out here to fix a rail. By the way, the furniture is terrible. It's made of Balso wood at Best but its fiber wood is what it is. It's not even solid wood. for 800 and some dollars for a twin bed plus another 200 and some dollars for a warranty. This is ridiculous. These are the worst people I've ever dealt with in my life and apparently I should have done my research because they get an F here and they've got so many bad reviews all the Ashley's do it's just terrible. No wonder their parking lot usually empty my bad this time. I'll never shop at Ashley again for anything. I'll go to their competitor Johnny Janosik I've had actually better luck with them should've went there to begin with. Below is a crack in the wood no jumping no anything my kid went to bed and crack Prior to this we did hear creaking

They have excellent quality and prices. The staff are very knowledgeable and welcoming. They helped…read moreme pick out the sofa that I wanted!

Customer Service very poor with this outfit.. Purchased a recliner from them and was told that…read moredelivery would be on Monday 7/10/23... Called about noon time to try to get some timing for delivery and was told that delivery would be between 4 & 5 pm.. Sat waiting all day long and recliner was never delivered and never received a call from Customer Service that chair would not be delivered...

Salespersons are very friendly and helpful. I was able to pick out a recliner for my father in law…read morewith no problems at al. It was delivered promptly and the men who delivered it went above and beyond. Highly recommend this place!

if I could give negative stars I would. My husband and I stopped by on our way to dinner before…read moreclosing on a Sunday to look for a new mattress. they ended up having the one we tried there in a box in the back. we asked before signing what the return policy was and the sales rep stated we could return it with in 30 days for money back 120 return to have money go towards another mattress. Less than 24 hours we decided we didn't want it and never took it out of the car (still in its original packaging and box) so we went to take it back just to be told they don't normally do that but Berry would look into how we could get it returned. We waited for hours to get a call and ended up calling him back to just be told we could only put it toward another bed which we didn't want to as we didn't want to spend a crazy amount on a bed any way. We then reached out to Tom a hire up but didn't hear back for almost a week, my husband had to reach back out and he pretty much told us to get bent. The sales reps are shady and if they would have told me this up front that I couldn't get my money back I would have never purchased that evening.

Was not happy with the salesman at all. Made me feel cheap because I didn't want to spend a ton of…read moremoney on a mattress for my son. His sales manner was horrible. Walked out and bought a mattress Big Lots!

I am still waiting for the store to correspond with me. I made a purchase, and reconsidered in less…read morethan 24 hours. They will not refund my money unless I come in the store. They do not return phone calls. I wanted to make another purchase, but this experience has been exhausting. Would never consider buying from them. I have filed a dispute, when all that was necessary is to void the sale. Trapped, but not for long.

Alison was great to work with; made the process super easy! She took the time to show us the box…read moresprings that we needed and also sold us two new pillows. I have never slept so good!!

Great Store - Great Owner - Great Prices. This is a great store with super prices that is way less…read morethan the big stores. The delivery was on time and quality of mattress is excellent. Don't rely on the exterior of the store to gauge how much you will like the selection and service. Huge shout out to Russell and his daughters for such a positive experience - I wish all stores were this good.

Russell exudes "let-your-hair-down" trustworthiness and honesty. While the store isn't large, the…read moreselection seems to cover the needed levels for genuinely discount bedding and quite good service--including same-day delivery (possibly morning, too). By definition, this isn't luxury, but there are name brands and the store serves "discount" the way it should be.