We had an awesome experience at Mattress Warehouse thanks to Jerry! From the moment we walked in,…read morehe was incredibly knowledgeable, patient, and genuinely helpful. What stood out the most was how honest he was, he didn't just try to sell us anything, but actually shared his personal preferences and insights on mattress quality, which made us feel confident in our decision. Jerry took the time to understand what we were looking for and guided us through the options without any pressure. It's rare to find someone who truly cares about helping customers find the right fit rather than just making a sale. If you're shopping for a mattress, I highly recommend asking for Jerry. Exceptional service all around! Patrick the manager was also very helpful!

So I am looking on line for a eco friendly alternative mattress. And travel with my fingers darting…read moreacross the internet to Green Beds. Oh look! A showroom in Durham. Cool. I get there and no one is there. We call and a very friendly man answers and let's us in with the push of a few buttons on a lock, like we are arriving to an AirBnB. But we are mattress shopping...with our phones on. And the salesman/owner is taking us through the showroom. But he is not there. He could be anywhere. But his attention to us is focused on our understanding and knowledge of his merchandise. he is approaching this very methodically. I'm still a bit freaked out by the concept of walking around with zero in person guidance. I do not know why. Maybe it would be better to have a two way visual experience like facetime. Once I get over that strangeness...it is pretty cool to have an experience similar to what a celebrity might experience. You are the only one in the store, it is your domain to explore with no one else to compete with. Take your time, listen, just follow the guidance of the salesperson / owner while he explains the features and merits of each mattress from composition of materials to the concept of layering.

Having such a personalized service was amazing! Billy took the time to listen our our needs and…read moreshowed us the options that would work best. He delivered and set up the bed. My wife and I love it so much! As an unexpected benefit, I no longer wake up with sore shoulders from sleeping on my side. Thank you Billy! Check out his store!

Josh is fantastic, and his mattresses are top-notch. His flexible hours make the process even more…read moreconvenient.

Had such a fantastic experience with Josh at Direct Outlet! He was extremely knowledgeable &…read morepatient in explaining everything to know about mattresses. He was genuinely so kind! Everything was very reasonable - I purchased a queen mattress, base, pillows, & a protector. Would 1000% recommend coming here for all your mattress needs! We will definitely be back!

In Brief: Buy your…read moremattress here! Shopping for a new mattress has quickly become one of the most headache inducing of all modern shopping experiences. Not anymore! Andy was so wonderful and knowledgeable. He helped up pic a great mattress and was able to give an amazing deal with a free memory foam pillow. 11 our of 10 stars! Highly recommend! Longer Version: Unlike with electronics and most other things, you can never seem to find real usable objective stats/descriptions of mattresses online. And virtually all mattress reviews seem to be contradictory and are often flat out fake. Even the reddit page dedicated to buying a mattress, which should be a treasure trove of clear cut tips on cutting through the bull and buying a mattress is little more than a trauma ward of people commiserating about how impossible it is to shop online for a mattress. But Durham Wholesale Mattress & Furniture changes all of that. As soon as we walked in the door, Andy swooped right in to help us find the perfect mattress. We ended up trying out a dozen mattresses and we felt totally safe COVID-19 wise the whole time. Andy was BEYOND patient and extremely knowledgeable about everything. And he was able to expertly incorporate all of our specific sleep needs (side sleeping, wrestles sleepers, back pain, etc.) into a mattress selection. Lastly, he was able to work with us based on our budget to get us a truly epic deal (I am honestly not sure how they kept from loosing money on this deal). But more than anything, you can tell that this store is based on a genuine desire to help people find the best possible mattress for them. And Andy is just a genuinely great guy. He was an absolute pleasure to shop with. This is the kind of store that you just want to succeed, and that you always want to shop in. If you need a mattress and you live in the area, do yourself a favor and shop here!

Amen! Buying a mattress nowadays is like buying a used car. The prices are insane. I am grateful…read morethat a friend told me about Ben and Mattress Wholesale. The price was less than half of comparable products at Mattress Firm and Mattress Warehouse. Ben is knowledgeable, patient and helpful when assisting you in your choice. Won't ever buy a mattress anywhere else. Jeff

Great experience! Walked in thinking let's go local and so glad we did! We recently gave our big…read moresectional to our oldest and left without a living room couch. Then we heard how difficult it is to get furniture now (16 month back order yikes!) We honestly loved the vibe of the shop - we were allowed to shop, sit discuss without any pressure. One couch we really liked we were told was available in their warehouse - woohoo! We talked, asked questions and purchased. It was carefully delivered by one of the owners and their son not even a week later. So happy with our purchase- we excellent quality and just what we didn't know we were looking for. Thank You! We will be back! (Soon we need end tables)

Neat furniture store in Durham. They have moved from their original location, the address was wrong…read moreon Yelp so we originally walked to an empty store front. The new location is just up the street about a block or two. My husband and I like mid-century modern furniture so Area has been on our list to check out for a while. I had been to their Greensboro location before, but never their Durham location. The store is fairly large with a concentration on couches and chairs. We went in look for a desk and they really only had one option so it wasn't a big hit for us. We liked quite a few of the light fixtures so we will probably be heading back in to purchase those. The person working who I am assuming is the owner was friendly, as others have said he was happy to answer questions, but not pushy at all.

We bought an Ashley king-size bed from Furniture Bell at a great price. There was a hiccup with the…read moreinstallation that I discovered weeks later causing the slats to be uneven - they were very responsive and after some troubleshooting, they figured out that two pieces were upside down. The store manager came and fixed this issue himself without any extra charge or giving any trouble. Highly recommended.

I bought a bedroom set a year ago, and for the last 60 days I have been waiting on the 'warranty' I…read morewas sold to act on a broken headboard. I have emailed the owner of this place and I have gotten zero help on the matter. The warranty is a complete waste of money, I would strongly advise all to not purchase the warranty. As for the furniture itself, the headboard is basically broke in the back, cheap 'Ashley' product. I regret spending a penny at this place. Take my word for it, shop somewhere else

I had an urgent need for a bedroom set for my son, who was moving under stressful conditions with a…read morefirm deadline. I shopped all the stores on Glenwood, but it seems COVID has impacted the furniture supply chain as well, and while I found things I liked, no one had stock or could say when they could deliver. Then we went to Rooms Xpress. Drew was awesome and went above and beyond to help me out. He worked with me to find something I liked, that could be made and delivered in time, and then he gave me a discount. He texted his furniture rep to confirm my timeline could be met, and guaranteed a preferred delivery slot to accommodate the place where it would be delivered. He even held two delivery times for me in case there was a delay in the shipment. He kept me informed the whole time so I didn't have to worry about this furniture. Delivery went off without a problem and his delivery team was able to follow the non-standard directions. Now my son won't be sleeping on the floor. I will definitely shop here the next time I need furniture.

beautiful furniture, very good prices. customer service10/10…read more plus offers delivery and finace options.

First of all DON"T BUY FROM THIS STORE, these people are so unprofessional! They appear to be…read moreprofessional somewhat while in store but that is far from the truth. This store is a subsidary of Ashley furniture so you get the furniture without the commintment or customer service. First of all my husband and I went to the store to purchase furniture in March for our upcoiming move that would be happening in May of the same year. We were told in store when we made the purchase, which was financed by the way that everything was in place. We would however have to pay $140.00 dollars but that it could be paid all the way up to the day before delivery. We were told this by the manger and sales rep. Fast forward to weeks before the move I called in and paid the for the delivery and was told that I would hear from Maria on the day of dlivery. My husaband I took the day off to move things to the new location. Around miday I call Maria, who tells me that my order was not placed until to the 23rd of May and that they were looking in the warehouse to accomodate me because my order was not scheduled to be in to the 21st of May and it April 27th currently. i argued that this could not be possible as I made this order months in advance and was assured that there would be no delays. She told me she didn't know why this happened but that the order had jiust been placed. I recieved a part of my secctional that same day. Called back to the store to talk to manager who by the way is never available when you call. Only to be told by Miguel that no order is processed until all the moneys are paid, which is completely different from what I was told to my face at the store. Over several days and communciations with Maria I requested for the delivery to be refunded which she stated that she requested from the cooporate office. She then offered me a vacation package instead of the delivery fee. I acceped but we will reivist that in a minute. On or about May 15th I was contacted by text message from a delvery driver asking if I would be at thome to get furniture which no one called or alerted me that anything was coming that day. I got off work to get the furniture only for them to come with the wrong part of the sectional. The next I got a call from Maria not apologizing for the inconciences but telling me that I could possibly get the furntiure on Saturday if it came in. It didn't of coarse no call no show. Finally on May 20th we recieved the rest of the sectional still with no call ahead just a text message asking if we would be home to recieve it. The level of unprofessionalism displayed thru Ashley Furniture,/ Furniture World is unbeliveable, please save yourself the hassel but if you don't. Don't accept the vacation package it will cost you 300-400 and a fee to access it. SO either way this is a losing situation and they don't care about what you go through. Maria sounds fed up with the crap herself and is not professional or very appologetic. JUST SHOP SOMEWHERE ELSE unless you have to!!!! I will never buy from them or Ashley Furniture due to this situation and I think they ought to to be ashamed putting people through this kind of situation in this economy.