It was a good experience seeing what this company has to offer and the salesperson Mrs. Tatiana…read moreexplained the key points of each mattress according to their classes. This definitely helps with getting the right mattress for your money. Definitely coming back to do more business with this company. Additionally, I recommend Mrs. Tatiana for anyone who wants a great mattress and outstanding customer service.

When we walked in the store we were greeted by Tatjana. She was great. She was very knowledgeable…read moreabout every mattress they had without hesitation. She understood what type of bed I wanted because of my back pain and was able to help me get the mattress I wanted in my budget. If you're looking for the mattress you want at a price range you want to stay in, she's the one that can do it for you. The store is clean and they had all different kinds of mattresses to try out, without being pressured.

Experience exceptional customer service with the convenience of two-hour delivery windows and…read morebilingual support. Plus, get your mattress within just two days if it's available at the warehouse!

This store has a nice setup and is super clean. Staff is nice and helpful. The staff know their…read morebeds and have the best pricing in town.

Keiton was who helped me and I was given excellent service! They have a huge selection as well…read more I was here two years ago and got a temper pedic mattress on clearance.. 2 years later and it is still the best mattress I've ever slept on!

Drew was an amazing help in finding our new mattress. He was very thorough about all the mattresses…read moreand even gave us time to lay and try them out. The best sales person hands down. Normally I run away from sales people and order online, but thankfully we had Drew who wasn't pushy and kind from beginning to finish. I definitely recommend going to Drew for all your mattress needs. Thank you!

This review is early, as I have not yet received my furniture (it is scheduled for June 24th), but…read moreI encountered a truly phenomenal sales specialist and wanted to leave a review. I recently relocated to Texas and decided to start fresh as far as furniture. Due to Covid-19 I have not been eager to look for furniture and I also didn't want to rush an online purchase I would come to regret; money is also tight. Today, with my mask in place, I made a stop to Furniture Row, I was hesitant to do so, mainly because of the mixed reviews. I'm happy I went in. My only goal today was to find a sofa. I was greeted by staff when I entered. The sales specialist to provide assistance was Roy. Roy gave a warm welcome and asked if I needed specific help, but then left me to my business; high pressure sales would have had me about face. As I wandered he checked on me once more. I found a few items I was considering, but was not quite set on. Roy noticed I had spent some time with a particular set. Lucky enough it was in stock, but the pricing out of budget. Roy helped negotiate a reasonable price and arrange for delivery for only about a week out. This young man is only 20, but incredibly respectful, knowledgeable and enjoyable to work with. I'm am pleased with the whole process. This store is lucky to have found him. All the employees were friendly. Overall the store has a decent selection. The floor/showroom offers a glimpse at many styles and budgets. I selected items that were in the store so I could set up my living room ASAP. I can't yet vouch for the delivery and set up process, but I'm hopeful it will all go as smooth as my initial experience. Thank you all for being awesome during these stressful times.

The two delivery men who delivered a new rocking chair to my home in Killeen, Texas 76549 at about…read more1:00-1:30 pm on Saturday, November 8, 2025, earned five stars for their great service. The men delivered on time and called ahead to set a time and date at my convenience. I really appreciate the two men delivering and setting up my new chair. The chair is high quality at a fair price. I really enjoy my new chair. Thank you to Furniture Row in Harker Heights, Texas. S Tagstrom

AVOID: I went there yesterday. As always so many items are unpriced so I had to go to the cashier…read moreto get a price. It literally took 2 seconds for her to scan the item. I thanked her and turned away only to hear her say to the next customer in line .."she was so rude"... I said "did you just call me rude for asking for a price?!?" Yeah she kept her head down..didn't want to look up. I asked her again..no response. The customer said to me "you asked her for a price, that's not rude" I thanked her for validating me and complained to the Mgr... he said he'd speak to her. Unfortunately when I got to the register she was the only cashier. She was actually smirking. I told her to ring me up and let me get out of the store so she laughs in my face like she had done nothing wrong, said nothing wrong. To say I was livid is an understatement. The Mgr rolls up and puts his arm around her and as I left I swear he was smiling with her too. Unbelievably shoddy customer service all for asking (politely) what the price was.

We bought a memory foam mattress from this location 6 months or so ago. The price was great. They…read moreallowed us to pay it off in 6 months with no interest. There were no hidden surprises. Overall, very satisfied with their honesty and the purchase we made from them.

Update on my recliner return today 7-7-25. I want to thank the following ASHLEY Home Store,…read moreManagers. Anthony C. John Cole. Jennifer J. Skinner Family. My recliner return was a incredibly smooth experience. I was so impressed with the customer service, I purchased another recliner there. Thank you John Cole for your knowledgeable information on recliners, It allowed me to make an informed decision on my recliner purchase. Thank you again, R Gomez.

VERY DISAPPOINTED. Ordered and paid for a bed in early Jan. They said it would arrive in 6 weeks…read moreand we could pick it up on Feb. 15. It did not arrive. They told me it was a delay and I could pick it up on Feb. 22. It did not arrive and now they tell me it won't get here before April. If my partner did not like it so much, I would have canceled the order. I am really disappointed in the service. I was also told I would get a weekly update on its status since it may come in before April. I have not gotten one yet. So disappointed. This is the worst service I have received since moving back to Texas in January.

Got new couches and bedroom set through them, been about 2.5 years now and held up great and…read morecouches still look new. The delivery guys was weird when they brought out stuff over and kinda rough on the furniture but there payment plans are nice and the app is real easy to pay it on.

Worse customer service ever !!! Sent a guy to my house said my house was dirty and I had bugs…read morewhich I don't have !! My house is clean . The guy needs to be fired !!! I literally sat in my house in tears .. this guy is absolutely horrible ,. Don't speck english and obviously don't care about customers . Hell he couldn't find my house

Shirley is Amazing she is super knowledgeable of her products we were blown away with her skills…read moreand politeness. You are lucky to have her. Josh the manager was Super awesome he did what he said and he made our day with our $3500 purchase. This store has it all but the people are the best. Kenny Garcia And my Mother Bertha Garcia

I wish I had read these reviews before making a purchase from Rooms To Go. During my move to TX…read morefrom CA in 2024, my priceless antique dining room table disappeared. I needed a table in a hurry and a family member suggested Rooms To Go. Clearly the table I purchased is not wood or of great quality, but since I don't have a lot of traffic in my home and I take care of my things, I thought it would last a little while at least. Recently the table top began moving side to side. I phoned the store and requested someone come out and tighten the screws. The customer service representative said there's nothing they can do because I didn't purchase a service agreement. Who expects a DR table to start spinning around? I have living room furniture that I purchased from a real furniture store in 1980. It's still beautiful and does what it's supposed to do. I'm disappointed that Rooms To Go won't fix this. I kinda want it out of my house now. I'd give it back to them if I could. Hopefully, I'll find a good quality, solid wood table soon. I learned a lesson.

This company is not a company you want to buy from. Employees are unproffessional and don't be…read moresurprised if furniture pieces will be missing or broken. The manager will tell you he will replace or fix it, but he will never do it. In the end you will just pay regular price for furniture that is not worth it.

In April 2021, I inquired about a couch set. Went through the financing steps the first day. I…read morecalled the next day (when I had to bring the difference in payment from financing and delivery) to cancel the order and finance. Mr. Booker said he cancelled it and that I wouldn't have to do anything else. Its now June 2021 and I received an email stating that the finance department will be withdrawing money for the couches from my bank. I called the financial department about this and when they contacted Mr. Booker, he claims that the items were delivered. No items were ever delivered and now he is asking for an invoice that he never gave me due to cancelling. This place is a joke and I would never recommend anyone to buy from this person. I don't do dishonesty and this person is honestly committing fraud. I will be taking this up with someone who is over him.