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    Ashley Store

    2.5 (31 reviews)
    Closed 9:00 am - 7:00 pm

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    Guest Room

    We completed one of our guest bedrooms and were very pleased with the selection, prices, and customer service we received. Not only was our selection discounted, but it was also delivered same day. The delivery guys even took the time to help us tweak the layout due to the room's odd dimensions. We highly recommend using Ashley for your next furniture purchase. They have a stunning variety of extras that finishes off your perfect look.

    Classy isn't it.
    Sue P.

    So disappointed with this store. First of all we ordered a twin size bed with twin size matress. When it was delivered, the matress didn't fit in the bed. We could see the floor through the space the matress left. We called 3 times, and every time we called the person could not find our information or delivery info. When they finally found it she said that model needs extra products which I could purchase. When we said no we are not buying more stuff because we bought the bed and matress as it looked on display and spoke to sales associate on what we needed. The manager got on the phone to say that's how the bed is supposed to be and there is supposed to be space. Really, we are supposed tl see the floor?!?!?! No attempts to help us out and we called 3 times already. I guess I will keep trying until we get it fixed.

    Proof
    Michael S.

    They sale defective new furniture and don't want to give you warranty...never will buy from these stores again

    Picked up my chest yesterday opened package and it was destroyed. Called the store three times I was told I would be called back each time and didn't hear anything. After waiting for a call back over a two day period I went in the store and asked for a manager. She was extremely rude and gave attitude saying I need to bring in the broken chest. Finally she gave me the shipping people an order to pick it up from our house. Unfortunately I did not ask for the persons name I talked to so she said she couldn't help me. Will never be returning the price of the furniture does not match the quality and the manager has no customer service skills.

    Front of the store

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    10 months ago

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    12 years ago

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    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    We worked with 2 sales people (Crockett and Walter).

    Mentioned in 2 reviews

    Read more highlights

    Mattress One

    Mattress One

    2.3(4 reviews)
    1.1 mi

    My first time coming here at first it was great until I'm waiting on my mattress for 2 weeks…read morebecause brookelyn gave me false information unacceptable she guaranteed I would get my mattress on the 9th but called and found out she didn't even schedule my delivery I had to change my mattress cause if I didn't I would be waiting another week Louis the store manager helped me out a lot that's why I put 2 stars instead of one if you go here don't get a mattress sold to you by brookelyn you'll never know how long you'll be without it.

    MATTRESS 1 ONE KILLEEN TX…read more I came in late on evening to look at mattresses. There was nobody in the store, so the associate whose name I cannot remember, could give me his undivided attention. He was out of Austin he said and was filling-in in the store of Killeen. After him showing me everything there was in the chose what I wanted which was a mattress that was firm without a box spring and a showroom floor bed railing. He had to call to make sure if that could be done cause he had never seen that done before. He called and got the approval. I paid and waited for the delivery. Delivery comes and I don't open it right away as I was in the middle of moving so I placed everything in storage. So this is a month and a half later after the delivery I finally get moved in and open up the frame and see it's not what I ordered. I call them to see how we can get this resolved. After a two day wait I'm told I had to pay an additional $75 for the bed rails I originally wanted. On top of that I have to return it myself when everything was delivered. I didn't make the mistake and put in an inconvenience but let this be a lesson folks. This isn't good customer service and I won't be back and wouldn't recommend them to anyone.

    Photos
    Mattress One
    Mattress One
    Mattress One

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    Ashley Store - furniture - Updated May 2026

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