My review is for Jessie and James that came to pick up a recliner from my parents due to it just…read moredidn't work out for them. Jessie and James could not have been more kind, friendly, helpful and went above and beyond with the return of the recliner. I'm (daughter) visiting from out of state and these two men were fantastic and my parents too very pleased with the service they provided for them today! Thanks again Jessie and James! :)

My fiancé and I visited Relax the Back today with no appointment needed. We were looking at the…read moreHuman Touch Super Novo and the OCHA M.8 chairs. Doug helped us immediately (I had called earlier so he remembered me from the call). He put us in both chairs to try out. I started with the NOVO first and then tried the M.8. Doug allowed me to try out another massage feature on the M.8 (so three massages total). While we were testing the chairs, he told us all about himself, the company, the massage chairs, and the massage chair companies. Doug clearly loves what he does and is extremely knowledgeable. He was not pushy whatsoever and he actually told us to come in next week to try out the chairs again before we decide on a chair. Seriously, this is the best customer service I've had in years (if ever). We will be back next week to try out the chairs but opposite of how we did it this time (just to really get to know each chair and their functions). We have done a ton of research on both massage chairs so we know that no matter what we end up choosing, it will be a great choice. Side note/tip: if you are looking at Relax the Back in Greenwich, they only carry to M.8. Take the extra time to drive up to West Hartford and compare it to the Super NOVO. The showroom may be small but it's always good to try out the chairs before making a big purchase.

Absolute worst shopping experience ever and the mattress is terrible. Could've paid 1/3 of the…read moreprice and gotten a better mattress on line.

I purchased two beds from Bedding Barn on two separate occasions. The experience, both times, was…read moreexceptional. Paul was very knowledgeable and offered us various choices. I will never go anywhere else. The customer service is incredible. You never feel pressured. The men who delivered the beds were amazing, very professional and also allowed me to have the time to put the bed skirt on before they placed the mattress down.

worst online experience ever. Order never shipped. Waited an hour on hold with customer service…read more(which is overseas) for them to tell me that the order never shipped. No kidding. They had nothing in stock so after waiting so long for the shipment no one else had inventory I am now out of luck. They would not refund the extended warranty that I bought with it and instead referred me to a third-party for that. Terrible company to do business with.

I can easily spend hours browsing through the aisles here…read more They already have Black Friday prices on many items, including for Thanksgiving! It's staged near the front door for convenience. Neat stuff!

Customer service is dreadful. No matter what time you call customer service, day or night, you can…read morenever get through. Their AI and chat is even worse. Their computer systems are also terrible since anytime I go into the store, they can never find my order using my telephone number or email. . It's like their systems don't talk to each other and the most recent upgrade was a disaster. I'll never buy another product from Crate & Barrel since they don't value customer service. Something has to change since no one wants to deal with a business where you can't get through on the toll-free number or when you go into the store, they spend a half an hour trying to find your order.

Do not buy furniture!!! I have had to replace 2 of 8 dining room chairs within a year. I looked…read moreat the poor joinery between the seat and legs and it's no wonder they failed. I am sure I will have to replace the entire set when the next one breaks since it has been discontinued. Crate & Barrel has refused to replace these or even offer a credit. We won't even so much as buy a plate from them going forward. Terrible customer service.

I've been interested in love sac for quite some time. After 2 years of contemplating the…read moreinvestment I made my decision to purchase my couch. Went into the store today ready to customize my couch and received the absolute worst service. From the moment we stepped into the store it was very clear we were an inconvenience. I asked my first question and the sales man immediately rolled his eyes to his co worker, who was also extremely unpleasant and rude! He was verbally disrespectful to not only myself but my mother as well. We left the store without making my purchase. Because of this I will no longer be purchasing from this company.

The Ian was an amazing person he went through everything let us test everything out he was overall…read morea very amazing person and definitely deserves a raise he was just amazing

Went in with a friend shopping for a pillow and the worker there (Karin) was incredibly rude saying…read moreshe figured my friend couldn't afford the $79.99 pillow and when I asked a question regarding the more expensive pillow she completely shut me down with a snarky remark. The store itself was nice but in regards to customer service that employee was very disrespectful.

We had tried 5 different beds including Sleep Number and beds in a box and could not find a bed…read morethat worked for both my husband and I. He wanted firm and I wanted soft. We could never get our our " Sleep Numbers" to works correctly and it felt like we were sleeping on a pool raft. I was nervous to try another bed, but my back was now killing me. Chris, and his manager Karin were amazing. There was no pressure and they walked us through many options. Also, everything was VERY clean and sanitary covers abound. They even offer appointment only showings after hours to accommodate work schedules and health needs. We determined that two twin XLs would work best on a King adjustable base for our needs. We have had our beds now for two weeks and we each love our beds ( mine soft his firm). There is even a 1 inch height discrepancy but with a bed gap filler ( thank you Amazon) and our mattress pad you cannot see any height issue and no one except the dog sleeps in the middle anyway! I no longer have any back pain!!! We sincerely want to thank Chris, Karin and Dana for their kind, patient, professional and courteous service. We would highly recommend this store and these reps.

The store has a nice range - and the staff were polite. Still, the sales process came off as a bit…read morepushy, and pricing wasn't totally clear at first. Quality seems fine, but the overall experience could be more seamless.

Came here in the middle of January and there were a ton of empty shelves. Clearly they are between…read moreseasons and a huge blowout Christmas clearance but the amount of shelves with nothing on them was weird. We found some stools on clearance but none were actually available including online. We asked a worker to verify and they were nice enough to look into their store inventory to see they were in fact out. It happened with a few items we looked at, nothing was actually available anymore. That being said maybe if you're they when they open you'll have a chance at some clearance items. They have a lot of cute affordable decor but the furniture itself seems its cousins with IKEA. (Not great quality in case you don't get the reference) I'd come back for decor but nothing else. This is a sister store to TJMax so you'll see some duplicates and be sure to check the tags to see what's made for that store and what's actual overstock from somewhere else.

Like what I saw when walking around getting an idea on what I need and where the price range is…read more Like knowing they get new shipments every Tuesday and Thursday so tells me stock is fresh. I'm more of a thrifter so not sure how much purchasing will be done here but certainly will pop my head in from time to time.