So let me tell you about the OUTSTANDING service that my Mom and I received today. As we walked in…read morewe were welcomed by Jason (manager we believe) who was friendly and told us to feel comfortable browsing and he wouldn't hover. Then we had some questions - he was quickly available to answer and then Erika tagged in and walked us around and through what we needed. These two were a DREAM team. My Mom got the furniture she wanted and the customer experience was TOP NOTCH. Thank you both for turning a bad experience we had with a different store into a pleasurable and FUN time with furniture we will have NEXT WEEK! Thank you thank you thank you!!!

Absolute rip off - bought sleeper sofa - came w extensive damage across back discovered when…read moreunwrapping - contacted their "customer service" if u want to call them that - refused refund DO NOT USE

Great store. Not the biggest Macy's in the country but they actually do have a large variety of…read moreclothes, shoes, jewelry, accessories and lots more. The have two separate stores in the mall, so lots of goods for everyone in the family. Good prices, too.

Excellent. I am very impressed by the quality and organization in the women's beauty, shoes,…read morejewelry, etc. departments. As I visit the Cape a few times a year, I was pleasantly surprised by the helpfulness and kindness of every employee I came into contact with. The woman who helped me n the Beauty Department (Clarins) was very welcoming and attentive. I was purchasing a gift from for a friend. I was shopping at 1:00 pm on Tuesday the 25th. Unfortunately, I misplaced her business card. I was impressed that she did not to try to sell me products I didn't need at that time. She did give me several samples which I shared with my sister. I did have my service dog with me. The woman working in the fine jewelry department smiled and we spoke for a moment.

Gary was so incredibly helpful and attentive in guiding us to our ideal mattress selection while…read morestaying within our budget. He made the entire experience easy and even pleasant! The delivery was fast and now we have a new mattress that we love.

We were looking for a mattress for our winter home, so not for here. We just wanted to check them…read moreout and not buy. A friend of mine had made some recommendations. We went to this store and met Flo. She was phenomenal!!!! She understood our needs, and that we probably weren't purchasing there. She was very informative. She was bright and funny! She made looking delightful. We actually chose one we hadn't planned on, but it was the best one we tried. She was just an awesome sales person. Can't say enough about her.

pleasant environment, helpful knowable salesman. quality furniture, reasonable prices.read more

If this were my only option for a furniture purchase I would either build my own furniture on…read moresit/sleep on the floor. Was I disrupting your cigarette break by shopping for a bed at your business? If my purchase inconvenienced you, I'm sorry. When my new bed was finally delivered the guys tossed it out of truck and bent it in half jumping on it. They banged walls on their way in and ripped wallpaper as they put my bed in place. I had to remove the previous bed. When I complained about the damage to the mattress and my walls I got: "all sales are final-as is." If anyone asks me, I say: STAY AWAY FROM THESE PEOPLE!!!

Mattress Firm in Hyannis is fantastic. I needed a new pillow and I have been shopping here for…read moreyears for my sleep needs. A pillow at your basic box store might only cost $5, but you seriously get what you pay for. Johnathan at the Hyannis spot was not only professional, but he was also friendly and easy to work with. I had an idea of what I wanted having purchased my last 6 pillows here, and he set me up with a demo to try, plus 5 other options to cross compare. In the end, the original pillow I checked out felt best(the carbon fiber cooling one) and on top of that he checked the website to see if they had a coupon/promo running. He saved me 20% and they had free shipping to my door still going on at the website. He matched it all(the demo pillows arrived before the ones for sale) and I've got new pillows coming in this week. Huge thanks for a better customer experience than I could have gotten elsewhere!

A few friends recommended Gary at this location, and I'm so glad I followed their advice. He was…read moreamazing!! Funny, friendly, knowledgeable, and able to talk through the options (so many) of different mattresses and companies. He reviewed all the values of the lift frames and the mattress choices, leaving the door open for my preferences. Finally, in the words of Meg Ryan, 'I'll have what she's having ' , I ordered the exact same things my friends had researched, a Temperpedic mattress and a lift frame. Gary made the process smooth and easy and I can't wait for delivery next week! Go see Gary for a fair representation of what's available in mattress choices and a fair price and a great guy!!

Wanting to buy local and support local business my wife and I went to Barbis in Falmouth a few days…read moreago to buy a dining room set that we saw on the internet. No one greeted us, but we found that dining room sets were on the third floor. Lots of stairs and very difficult for senior citizens. I made it up 3 flights but my wife had to wait on the second floor. Still no sales help. when I got to the dining room area, I could hardly move around it was so crowded. What would happen in case of fire? Would we have to run down 3 floors? How does this comply with the American With Disabilities Act? I called the following day to complain and NO ONE ever called me backed as promise. Very disappointed with the store and will never shop there again.

Nice selection of recliners. Prices ok, no real bargains, but quality seems good. Service very…read moregood. We were able to get 2 chairs within the week as the 2 recliners we picked were already on the floor. . Large selection of " beach" themed furniture. Sales lady was exceptional ,gave us plenty of time to browse with out any pressure to buy.

We had considered buying from another store on Cape for patio furniture and a neighbor recommended…read morePaine's. We loved it and will never go anywhere else. We worked with Tricia who showed us options, shared the pieces pros and cons, and was never pushy. We ended up investing significantly in a number of pieces, but a quick online search showed their prices for the Telescope brand were very fair. The delivery charge was nominal & the team was positive and creative in getting our pieces up to the deck. I loved supporting an on-Cape, multi-generational family business, and would send friends here without hesitation.

Hi, I have been…read moreshopping for indoor furniture, outdoor furniture, and decorative pieces for over 10 years. The staff, is helpful and always pleasant. Yes, they are pricey, but the quality is outstanding and the products last . To me that is well worth it. I have had one outdoor table and chairs for over 13 years and still in perfect shape. Nancy Clayton Sandwich