Not so good customer service. I bought a custom sofa that was very expensive. The quality of the…read morecushions is horrible. They sent their customer service rep out who basically told us the quality of their cushions are not very good but the frames are. He was going to get back with us but never heard a word after several weeks. Very unfortunate because we have purchased a few large items in the past from them and have been very happy with the quality. I will not buy from them again.

This place is amazing! The store has a very welcome, comfortable family feel to it. They were wager…read moreto help but the environment is relaxed (no pushy sales people!) I got an absolutely INCREDIBLE deal on a livingroom set. They were able to deliver it the same day and even hauled off my old furniture (RC WILLY had said they wouldn't). The delivery guys were great too. They were very careful and nice picking up my old furniture and making sure the new pieces were where I wanted them.

I wouldn't recommend a Purple mattress…read more I purchased a mattress, frame and linens 3 years ago. Purple sent me an email this summer that I had to sign up to receive plastic brackets for the frame legs or the warranty would be voided. I signed up and received really cheap pieces of plastic to clamp around each leg. The mattress started turning into a hammock last year in the last 6 months, it was so dented in that I was in crippling pain every time I slept on it. The warranty states you have to arrange and pay for shipping to return the mattress plus for a consult to review the mattress falling apart if you don't want to move it to the floor, remove the cover, and take a measurement with a level and ruler of how the mattress has fallen apart.

VERY impressed with the store and especially Elise ! My…read morefamily bought another mattress elsewhere that completely ruined our backs. We desperately came in to Purple with several great reviews but also a tad defeated from all the mattress hunting. The store is very modern, clean and has a tester of everything you'd want. Elise was so patient with our kiddos and with answering all our questions. She helped us find our perfect mattress and pillows and was NOT pushy. She was super Informative and beyond helpful. They do Not have supply at this location, which maybe they could have some in the future, but we drove to SLC to pick our order up and the staff there was just as friendly and helpful.

We purchased to mattresses and two Pillows. The service was wonderful they care about their…read morecustomers and highly recommend them. Diana

I had the great fortune to work with owner Traven, a few weeks ago. My wife and I had never met…read morehim before, but I was impressed. I've read his one rotten review, and all I can say is this: nothing could be farther from the truth. Our experience with him (and no, we didn't buy that day) was that he was patient, helpful, very friendly, and attentive. I even saw him handle three or four of us different customers, all at once. He was respectful, unhurried, and seemed like a guy that does not cuss. He was quite kind and eager to please, ensuring that we were well educated and informed. Due to other credits, we didn't end up purchasing from him, but I would go back there, in a heartbeat. I'm giving him five stars because he was stellar, non-pressure, and genuinely very interested in making sure (no matter where we shopped) that we got the very best fit, for our needs. Way to go, Traven! You very much deserve all the five stars you get.

Stopped by Mattress Firm looking for a king mattress for side sleepers, but the experience wasn't…read moregreat. There were two people working, and the lady who helped us gave barely any info just stuff like "this one's firmer" or "this one's softer." No details on how the mattresses were made or what made one deal better than another It also felt kinda gross that there wasn't a cover for the pillows when trying them out. To make it worse, she just left us halfway through and said we could find her at her desk if we needed anything Honestly, it felt like we were on our own trying to figure things out. I wouldn't recommend coming here if you're expecting any help

Gerad Is amazing. He provided excellent customer service. We are from California and moving our…read moredaughter to Orem for college. He is knowledgeable and he took the time to walk us through a variety of options. Trent was also helpful and kind. I would recommend this store to anyone who lives in the community of Orem.

No issues with any of our furniture from RC Willey. We have purchased rugs, dining tables,…read moremattress, chairs, lamps, washer/dryer, etc. and never had any issues. We have always been impressed!

PSA: If you want your couch to age faster than a banana in the sun, I've got the perfect…read morerecommendation... In April 2019, I proudly brought home this Icelandic White Leather-Match Power Living Room Set from RC Willey. She was sleek. She was classy. She was giving Scandinavian luxury vibes. Fast forward a few years, and now she's giving... discount haunted house furniture. I recently asked an RC Willey salesman to look up my purchase so I wouldn't accidentally repeat history. He goes, "Oh that set? I've had mine for 30 years--it still looks amazing!" Sir. SIR. Either you bought a different galaxy version or you have a secret pact with your furniture. Another furniture pro finally gave me the tea: there are two ways to finish leather--staining (which sinks into the leather) and painting (which peels off like a bad spray tan). Guess which one mine is? Go ahead, I'll wait. Yep. I came home, wiped it with a cleaning rag, and watched white flecks come off like it was auditioning for The Walking Dead: Couch Edition. So here I am... 5 years and $lots later... with a cracked, flaking, prematurely aged sofa that screams, "Don't sit too hard or you'll catch a paint chip." RC WILLEY, maybe next time give your customers a heads-up when selling budget cosplay leather as premium. This couch now serves two purposes: seating and a cautionary tale. Come visit and you'll get the full experience--just don't wear black. The flakes are generous. #FurnitureFail #CouchCatastrophe #RCWilley #AgedLikeMilk #NotSoIcelandicWhite

I love this place. Me and my family have been coming here for years and sales manager really gave…read moreus a great deal.

They were dishonest and rude! Tried to give me a mattress I didn't order. I ordered a pillowtop…read moreand the one they tried to make me take had no pillow top...how blatantly dishonest could you be. The manager was rude and just tried to convince me he was right. STAY AWAY if you want a good buying experience. Go to Mattress Dealzz in PG for good prices and a great experience!

The worst customer service I have ever experienced- you can't get a straight answer from anyone -…read moreyou could talk to 3-4 people and get different answers from everyone - I went here instead of RC Willey and I regret my decision- I would gladly pay the difference to do business somewhere else - If Ashley had a 1.00 sale I would not buy here - the service is that bad !!!!!

Service was fantastic and everyone at the store is super helpful and friendly. Delivery was fast…read moreand super easy. I would HIGHLY recommend visiting this store/location. Ask for Mike K. or Connor!

Amazing customer service! Quick and no pressure buying. Really happy with the purchase that was…read moremade. Easy financing and same day delivery

From the owner: Save 50-80% off Brand New Mattress Sets!read more