We bought a mattress and adjustable frame. We were told twice it would be the foot and head one…read more But when it was delivered it was only the head. Called salesgirl . She denied telling us that. And basically told me there was nothing she could do. I asked for a manager to call me. I still have not heard from anyone. Customer service sucks.

On behalf of my sister and I, we wanted to thank the extremely helpful and considerate…read morerepresentative at this specific location for the Mattress Superstore, John Cooley, for his "Above-and-Beyond" assistance with our recent visit, our questions, and meeting/exceeding all of our needs!! He's not only experienced, knowledgeable and on top of everything, with a really great personality, he's friendly and very proficient! Thank you John! You certainly made this visit such a great experience! *Great selection and prices! We'll be back, and will definitely let our friends know about you and this store!!

We instantly were told about a floor model that was on sale. We bought it and it all was quick and…read moreeasy. No delayed pushy sales tactics.

The best experience ever! RJ handled a multitude of questions and concerns with patience, humor,…read moreand professionalism. We really put him to the test, not that it was our intention, but he came through with flying colors! We are so grateful for all he did to make sure we got what we needed and wanted. And, we couldn't have asked for a better price! My sincere recommendations for this store and this salesperson! Thanks, RJ!

Went to get a mattress and had nothing but helpful and kind people assisting me! Phenomenal pricing…read moreand wonderful environment! Even the delivery men were incredibly nice and did absolutely everything! Would most definitely recommend!

From the owner: Our focus is to instill trust and a non-pressure environment for our customers. We are thrilled to…read moreannounce our new store, Elam's Mattress Gallery. Where we now have a wide selection of mattresses and adjustable bases displayed on our 4,000 square foot showroom. Offering brand name mattresses like Beautyrest, Serta, and Englander. Mattresses hand picked by Elam's from 31 years of experience. Where our sleep exerts listen to your needs first. Whether it is back pain relief, sleeping cooler, comfort or price sensitive. We will point out the mattress that best suits you. Elam's Mattress Gallery. Where we are locally owned, family owned and here to stay.

My sister and I went shopping for a new recliner chair for our mom's worn out older one!!…read moreWe went to a couple places in Longview, but couldn't find the right size, style or price! The staff at Elams were super friendly and helpful.. they were no pressure. We found a good chair that suited mom, and they cut us a great deal!!!! Would definitely recommend them for future purchases!!!

Recently needed furniture for 2 apartments, very last minute and unexpected. We decided to go back…read moreto Elam's, as we bought furniture from them about 10 years ago we were happy with. We like to support local businesses today in the world of internet shopping and we appreciated not only the huge amount of furniture there we could physically touch and feel but even for pieces we ordered that weren't physically there they had other pieces we could see in a different color or style so we could still see the construction and quality of the furniture brand. Amanda could not have been more helpful or knowledgeable! She has an amazing ability to plot out and visualize how things will look in the space of the room and we really needed that! They have been super accommodating and even offered to send us a temporary console to put our TV on since the one we ordered will take a couple extra weeks to arrive from the rest of the things. I can't say enough good things about Elam's! They have only gotten better, if possible, over the last 10 years!

RJ did an amazing job. Left us alone for the most part, answered questions when we had them, and…read moregot us a great deal. They had a decent selection of mattresses to choose from. Will definitely be recommending RJ and his team to others.

As good of customer service as you can get. They ask great questions and when you get your bed home…read moreyou know it is the right one. Thank you

Katie was our salesperson. She seemed very sweet. I told her my last set lasted me 17 years and I…read morewanted the same from a new couch. I went in many times testing different furniture. Never did she advise me against the Ashley couch I was looking at. We ended up buying it and have only had it less than 2 years and the fabric is pilling horribly to the point of thinning the fabric so much it will need to be replaced soon. When they delivered it, it also had a broken off foot and was scratching our hardwood floor without our knowledge. When I talk to Katie about the problems, she told me that it was my fault because I was cheap. Wow! Absolutely zero customer service or even compassion. I was absolutely not being cheap! I relied on Katie being honest with me and she clearly wS not. I will never set foot in that store again and will tell everyone I know that's looking for furniture of my experience there. I basically threw $800+ out the window because of them!

Best furniture store in the Longview area. Wide selection, fair prices, staff is knowledgeable and…read moregood attitude. Delivery was prompt and their guys set up furniture like pros. I see someone star ratings. The problem missed their medication. Some people will never be happy.

We purchased quite a few appliances during a remodel of our new house. Once this company has your…read moremoney they are done. They offer no support if you have issues and tell you to call the manufacturer. The range we purchased has never worked. I would not deal with this company.

Probably the worst customer service I have ever experienced. We purchased a new General Electric…read morerange that hasn't worked since the day it was delivered. We have gone through the proper channels for repairs twice. Each time, it takes at least two weeks for the repair company to come out, four to six weeks to receive the part, then another two weeks to come install the new part that still doesn't solve the problem. We have called the store on several occasions to make them aware of the problems. Lynn proved to be ineffective and rude. Today I visited the store to talk to Mike, the owner. I asked for some resolution to our problem. I didn't expect a refund, just thought maybe he could help us with a replacement until we have a working oven. He called me "a nut job" and threaten to call the police if I didn't leave the store. Yes, I was angry. I explained that he would be angry in my situation too. He walked in his office and shut the door. I left his store and I will never step foot in there again. I advise you do the same.

If I could give a minus rating, I would. It is impossible to get in touch w/any customer service…read morepersonnel. I attempted to start a return on-line, but absolutely nothing happened. The "return" stayed in a loop for two weeks. I have no idea what has happened at BB&B, but what used to be a fun shopping experience is now such a headache that I will no longer shop there. Products are inferior/cheaply made and no customer support. I suggest you try elsewhere.

How do you pile so much stuff into a store? Everything I could imagine and even things I've never…read moreseen before. When I have something in mind and want a selection this is where I go. Went in to look at coffee makers and ended getting a French Press and a Pour Over. Ended up liking the Pour Over much better, but still have my eye on that iCoffee machine! Maybe next time...