This experience was amazing. Marlene assisted with me to pick a mattress. There was no pressure. I…read morewent back twice to solidify my purchase. Everything was about the customer in a world where customer service doesn't exist. The delivery was on time. The guys were great! Again, customer service to the nth degree! Thank You! Jean

Did not have a good experience here. We walked in and were greeted by someone right away. My…read morehusband thought he already knew what type of mattress he wanted. They didn't have it. They of course want you to try out others. We were given nasty dirty stained pillows to lay our heads on. All of a sudden a different salesman swoops in. My husband again stated what we are looking for. The salesman says look at these mattresses instead. My husband told him we do not want that brand, we don't want foam. The salesman disregarded what my husband was asking for and again really pushed for that mattress. That's when we walked out. We went somewhere else that was non pushy, listened to us and provided clean pillows with pillow covers imagine that. We ended up buying a $8k mattress and adjustable frame which was not on my husband's list so it wasn't impossible to do.

Excellent service!!! Both Tom and Nick very helpful and nice...get the job done kind of guys…read more Thanks for my great shopping experience.

Friendly customer service. Delivery was great and the furniture is great quality and reasonably…read morepriced. Best ever. At different times, we have bought mattresses, couch, end tables and chairs and we when we need something there is no question we will be back again.

The building itself is vintage and fun to explore with lots of areas and nooks to find yourself in…read more There are several old large vaults. See if you can spot a couple of them. There is just a vast amount of different types of items it will take several visits to see it all. Both thrift items and vintage and one area is old tools, clothing, baby items, toys and a large area of sports memorabilia. The owner and staff are friendly and helpful. Centralia is a vintage and thrift shop friendly town.

This place has a magic that you can't quite put your finger on. It's a longstanding family-run…read moreantique mall (*used to focus more on furniture building/consignment & it pivoted when the next gen took over). Especially seeing the transformation over the last few years, it shows how much time and effort they put into creating the (huge) space and vibe to be both an antique mall and a 'third space' community hub. It's kid- & dog-friendly and they even keep some toys & coloring supplies on hand for bored kids. They also have a central 'living room' for anyone to kick their feet up. The gals running it are always friendly, too.

Fantastic customer service!!! We did online research and…read morethought we were making an informed decision by purchasing a new mattress by calling Mattress Superstore and placing our order by phone and with a CC. They delivered our new mattress the following day! They explained about the trial period and exchange policy. Unfortunately, we had chosen the wrong mattress for us; for the next time, we decided to go to the store and actually try/test different mattresses. Matt listened to what we were looking for and pointed us to the different mattresses that offered the support and comfort that we may be looking for. He also encouraged us to lay down, roll over and really put it to the test. Price was important but support and comfort were the biggest factor. There was no hassle processing the exchange. We had our new mattress delivered/exchanged the following day!! Now, we sleep like babies...

We bought a mattress and adjustable frame. We were told twice it would be the foot and head one…read more But when it was delivered it was only the head. Called salesgirl . She denied telling us that. And basically told me there was nothing she could do. I asked for a manager to call me. I still have not heard from anyone. Customer service sucks.

It's been a little while since we bought our mattress there, but they were very helpful and had…read moreexactly what we wanted at a decent price.

We purchased a hibred mattress last spring and we loved it, however it started to have issues with…read morethe foam delaminating and bunching up. We thought for sure we were stuck with a lemon but after contacting the store and emailing photos we came into the store and picked out another mattress to replace it under warranty. thank you so much Mattress Ranch for the amazing service after the sale. We couldn't be happier.

I went in yesterday looking for a full-size mattress for my granddaughter's loft bed. We…read moreencountered a very cool dude named Raymond. He was very helpful and recommended exactly what we needed. AWESOME mattress and a great price. It was nice dealing with him. He wasn't pushy and didn't try to sell us a $2000 mattress for a 7yr old. His co-worker gave my granddaughter a little sheep stuffed animal, very cool guys. Buy there!

Raymond is a very nice guy, helped us pick a really quality mattress with ease. Thank you!read more

Just bought our new bed from the friendliest, most knowledgeable group I have met in a long time!…read moreThis is the kind of environment you want to have when you are A) spending a substantial amount of money and B) buying a very intimate and important piece of furniture. Great job and super fast delivery! Highly recommended!

Not well served by this company. When asked for help to tie together my bed base they did nothing.read more

Richard is a furniture guru! He's my go to guy whenever I need furniture or house decore. I've been…read moreusing JR furniture for years now for airbnbs and my personal houses. Would highly recomend!

We bought 5000 worth of furniture, one piece was back ordered 1 month. When it came in we had…read moredecided to not use that piece and wanted to return it and get something else. We never even picked it up and they refused to return it. Even though we planned on other purchases and it never left their location. The owner/manager does not care about customers. They will treat you like crap. The rest of our house we will be going elsewhere. We would have paid the restocking fee and bought another 3000 that day, they did not care. DO NOT WASTE YOUR TIME OR MONEY.

I was having a heck of a time finding a grey colored sectional, even after going to numerous…read morefurniture stores. The problem I kept running into was stores either had such small selection in their showrooms that they only carried the more expensive pieces or their selection was reminiscent of what would be in your grandmother's living room. No thanks. After nearly giving up, I happen to spot the Furniture World sign while driving by downtown Chehalis and decided to stop in. Their selection is awesome. They have three floors of furniture, and a good selection in all price ranges. They had a lot of nice modern pieces, and even some classic, so I was happy with what I was able to see and sit on. After perusing their store I settled on a really nice Ashley sectional that was an amazing bargain, and delivery was very reasonable. Since I was in the midst of moving, and the couch was for my new house, they had me call when I was ready for the couch. I called about a week afte purchasing the couch and they were able to deliver it the next day. Two delivery men showed up exactly as promised, carefully delivered my couch, set it up where I wanted it, carried out the packing material and even put the legs on it for me. I'm very happy with my purchase and I'll definitely be back to Furniture World for any other furniture I need in the future.

Updating my review. The owner of this business called me not…read morelong after my review and addressed our issues with our order quickly and took ownership of the situation. I really appreciate his efforts to correct the situation quickly and address our problem and apologize for the delays. It goes a long ways when a business and their leadership takes accountability for staff not always communicating well. He located our chairs and ensured they were delivered the next day. I appreciate the quick response and our order issue being addressed and resolved quickly!