The staff was absolutely incredible, felt like home walking in. Cameron B helped me with the purchasing process of my new vehicle and other staff around the establishment helped guide me and get me the best deals. This was my first time purchasing a car on my own and I'm so blessed it went so smoothly! Would highly recommend this place read more

Amazing staff. They are quick and do not waste customer time. Came to a respectful deal quickly and efficiently.

We have a VW and an Audi so when we moved to the area we immediately looked for a dealership with repairs to keep our warranties intact. When we found Mattie imports, we give them a try right away and were super pleased with their promptness to get us scheduled and their friendliness over the phone. After our first tune-up, I was pleased to return to my car and see that they had left a handwritten thank you note on the dashboard in appreciation for us trusting them with our car. The car was also cleaned on the inside and out which was a really nice touch and not something that I was expecting. We have since taken both of our cars in on multiple occasions for their scheduled maintenance as well as for any issues that come up like recalls and have been overall very pleased with their work. If you are the kind of person that likes to wait for your car while it's being worked on, they have a lovely small area near the service desk that has TV, snacks, and drinks, as well as a relaxing area near their showroom with massage chairs and coffee machine. Additionally, they do offer van assistance to and from your home or workplace if you need to get going. The guys and gals here have a great way of optimizing electronic communication as well as over the phone, including text messages with updates and emails about upcoming service and any scheduled maintenance that's already on the docket. I've called them a few times for recommendations on auto body repair and window services and they have given me great referrals to other local shops and I have been overall pleased with that as well. Downsides to this location are mostly centered around the street outside the shop which seems like it is perpetually being worked on, and results in pretty long wait times to get out into the street or very inconvenient detours in order to get out of the Fall River area. Also, there have been some issues with me having scheduled a service and having that confirmed and then showing up and them not having me on their schedule, but even that they were able to accommodate and work out which was really pleasant. Overall an extremely positive experience with the great team here at Mattie imports. read more

To the new ownership, I had purchased 5 new cars from 2006 to 2018. Everybody was great back then. When I trade it in the last vehicle to a different dealership, I had sent in my paperwork to get my gap insurance balance returned to me. After about 6 to 10 months, I contacted the fellow that I've always dealt with the financing department, he had told me "there's been a lot of screwy things going on since the new ownership - It will take a little more time." I've tried many times to get money returned to me and to no prevail. It has been a year and a half and I have still yet to get back the $300 that's owed to me. I'm very disappointed in a dealership that I have done so much business with for such a long period of time . read more

First of all, if you ever read reviews I've left, I tend to be a positive reviewer & like to draw attention to small businesses as well as chains because good service /good product is what they both have in common. However, I haven't even owned my Jetta for a year& recently had to take it in after damaging my oil pan and undercarriage from good old Fall River debris in the road. I chose to have it towed there because I had been one month before for the oil change & had Joe. An excellent, hardworking, personable guy who went above & beyond for me with some smaller issues I needed looked at but didn't have a ton of money to get things done that day. So because of that great guy I had a good experience. NOT this time. My car was taken there Tuesday & hasn't even been evaluated for my insurance company or my city claim. I told them I'm a full time caregiver to my mom who's on Hospice & I really rely on my car. I didn't make demands, I asked them to please try & prioritize my car. I was told not once but 3 times, 3 days, they didn't have time to take it in the shop yet. I called each day to hear the status. The Service tech ( C ) looked disinterested in anything I had to say & assured me he'd get my car in by the end of Wednesday, possibly Thursday morning & he'd call me. Nothing. Turns into Friday. Service manager ( stumbled over his words apologizing to me that my mom is dying and went on & on. When I asked so how is my car? He responded with he hasn't been able to take it in yet. They " have some cars that have been on the lot for 2 weeks, not even looked at. Then my boyfriend called. I won't write what he said about his call. At that moment, I called AAA & I'm having it towed right out of there Monday. As difficult as it seems to find a decent Mechanic who works on Volkswagens, I'll take that chance. They could've tried a bit harder. I have really never had such poor luck. And Joey, if you see this, go somewhere better to work & I'll follow YOU! I'll bet if I'd gotten you, my car would be evaluated & fixed by now. read more

This review is for the SERVICE DEPARTMENT only... I took my new vehicle in for it's first oil change/10k service today. The guys at the counter were very friendly and they had the car done when they said it would be ready, PLUS they cleaned the car inside and out! They even vacuumed it! I have always had new vehicles and they never came out from an oil change this clean! I also liked how they put a Thank You card on my dash. Sometimes it's just the little things that make people happy. :) read more

Mattie Imports - Mattie - Car Dealers Near Me - Fall River, Massachusetts

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2014 GTI Drivers Edition undercoating option purchase when new. Suspension rotting out. Not safe to drive. Not under warranty. read more

Mattie Imports - Car Dealers Near Me - Fall River, Massachusetts

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Review is for service department only! Brought my 2017 VW GTI in to be repaired as a recirculating motor went and I was sick of hearing the clicking, had an appointment for Wednesday, dropped the car off Tuesday evening, I dealt with Ray in the service department, very professional, thorough and informative, called me promptly to update me that the part would not be in until the following morning and my car would be the first on the list to get done, Thursday came and by noon he called to tell me my car was ready for pick up. When I arrived, it was a quick transaction, no haggling or trying to upsell me. It was a great experience and I'll be sure to return. read more

it's been exhausting trying to get my Tiguan into service. My Tiguan has been burning excessive oil without any obvious leaks, I brought it in on 9/12 for diagnostics, where they could not find any cause of the excessive oil consumption, they suggested a new oil change which was done and I paid for. Upon picking up the car, they said to call if the oil light came on and they would get the car back in. Then on 10/1 my oil light came back on and my oil was extremely low again. I called and they were unable to provide a loaner car. With my profession I am on call to the hospital, and have to have a car to get me to the hospital if I am called in in the middle of the night or on the weekend. They said no loaners were available but there should be some in 2 weeks or so. As of 12/11 and leaving countless voicemails asking for a call back, the service department has never returned my calls, and has not allowed me to bring my car back for service. Theres plenty of other Volkswagen dealers in surrounding areas that are much more responsive. Also on another note- at the initial oil change they said my brake pads were completely worn out and I needed new pads. I went to a different dealer and my brake pads have less than 20% wear and easily will last another year or so, so I would keep this in mind with service suggestions. read more

Hi. I got a flat on my 'new to me' Tiguan..2015...in Canada. Got the tire fixed and re-installed...but no one could figure out how to get the tire pressure warning light off...no kidding! So, searched on you tube and voila! John told me how to do it in about 10 seconds...and this little old lady did it herself! Thank you John and Mattie imports! read more

Mar 23, Tuesday - Phone call with Sales Manager discussing purchase, down payment, and pickup the next day (Wednesday) and that I'm traveling from out of state. The moment before hanging up to bank transfer the $5000 deposit I'm told they do not have the title on hand but Sales Manager promised and assured me they would have it Thursday and it would be FedEx'd and in my hands in NY Friday. Mar 24 - Car picked up, balance paid in cashier check, was reassured I'd have the title Friday or at latest Monday. I'm told having only the Bill of Sale would be enough to register in NY. (Lie) Mar 25 - I email to clarify correct address to ship title as my license address does not match residence. I don't hear back from Sales Manager. I get a call from Sales Person as follow-up, I mention I'm still just waiting on the Title and express how pleasant the experience was working with them. I've also been saying as much in every email exchange. Mar 26 - Sales Manager says title will arrive at dealership that afternoon. Also confirms the address change for delivery. (Lie) Mar 28 - No word from dealership, I follow up about title asking for a scan of it so I can register car online. I've already gotten parking tickets for Registration and Inspection from traffic ticket cops and tell him so. I'm assured they are just waiting on dealership owner to get in who would have the title. They'd already have tracking if it was released.... (Lie) Mar 29 - I ask for an update, mention I can get $140/day in tickets for lack of Reg & Inspection. I ask if a Transferable Registration can be issued. No response. Mar 31 - I email outlining events and that I'm getting both frustrated and concerned as it's feeling very shady. I have not gotten any reason for why the title hasn't been released. I'm polite and thankful. I'm assured they're working on it but still have no update on when VW will release title. I mention that if tickets total over $365 my car can be impounded. That night at 10pm I'm told the title was already processed under my name but no update on shipping from VW to the dealership. Sales Manager says they have a call scheduled with VW Credit to resolve and "as mentioned, I'll find a way to make it right by you." (Lie) I thank them and reiterate my appreciation for the work. April 2 - Sales Manager: "Good news - title has been processed and released. Barring any time restraints because of the holiday, the title should be here Monday morning - I will next day it to you so you have it Tuesday! Sorry about all of this. I'm working on getting a check back to you for $420. I'll give you an update Monday when everything gets in." (Lie) I thank them and ask if it will arrive as a check in same FedEx. Ghosted April 8 - I ask for an update, no response April 9 - Sales Manager: "I thought this was handled already? My goodness - here's the UPS tracking number it went out Wednesday or Thursday." I mention tracking info confirmed they mailed it to the wrong address, my sister's house 2hrs away. April 12 - Title in hand, no check included. I follow up, offer bank transfer as an option. April 13 - Sales manager blames "office ladies" for delay Ghosted April 20 - Follow up, told it should have already been mailed. Sales Manager is now saying he's fighting to make good on what was already said to be approved and sent out. April 23 - Still no response or update. I say how shocked I am this is how the team decided to handle this, hinting that I'm fed up and about to post reviews. April 29 - No response. Reviews submitted. read more

Every experience with this dealership is a horror show. I've purchased two Audis in the past decade, and have started my search at Mattie both times. the first time I was ignored by male sales reps, who paid attention only to my husband, who told the rep to talk to me since it will be my car. I was told I was looking for a unicorn (Avant wagon with manual transmission). They took my contact info but I never heard from them. Inskip in Warwick found the car for me in two weeks, and actually brought it to my home for the test drive. Inskip was great! Second time, I went in alone, looking for an AllRoad. Again, told I was looking for a unicorn, and totally patronized by sales rep. Found what I wanted at Audi of Natick; great experience with them. I try Mattie because it's closest to me, but service appointments for recalls are terrible too . They are unorganized and inconsiderate. I'll drive to Warwick or further to deal with real professionals. read more

Great dealership. Bought both of our SQ5's there. Great service and parts department. Always quick and reliable service. Highly recommended. Ray, Tim, Joe and Chris are the best!! read more

5 Stars! Exceptional service from the entire team at Mattie Imports. From Bobby Moniz (in parts) for helping me by setting up the Mag Ride calibration service on my 2018 RS 3, to Joe Chaves for getting me a last minute appointment, and to Aaron Frazier for taking great care of my car and executing flawlessly the work that needed to be performed on it. I can't thank all three of you enough, as well as the entire team at Mattie Imports. My RS 3 rides like factory again! read more

Mattie Imports - Car Dealers Near Me - Fall River, Massachusetts

My wife and I went in to get her car. Shr had a blown tire and it had wheel locks that had to be removed by the dealer. While waiting to pick her car up, we decided to have a look at the Atlas. Afterward quick test drive we decided to go forward and ended up trading her car in. Mattie gave us a nice trade in value and was a pleasure to work with once we signed the PS. There were a few hiccups during the transaction as we were getting financing from a local bank instead of their finance office. Overall though, I was happy with the process. Chris Clark was our sales rep who we dealt with. He is a very kind hearted man and did not pressure us once. Big thanks to Jon Taraglione for wrapping everything up in a seamless manner. Thanks again guys read more

Had my Audi 6 repaired got an estimate of $3,800.00! Imagine my surprise when I received an invoice for $5,700.00 ! I was told when they send me an estimate,it didn't include labor ! read more

Poor customer service and salesmanship. Was very interested in an '12 Audi A8L W12, great options and exactly in my price point. I go there physically in person to have some young salesman come out and be more interested in his cell phone texts than anything I had to say, didn't offer anything at all, didn't offer to open the door, didn't say anything about the car, simply stood there with a careless look on his face as if he was counting the minutes until he goes home. Upset, I leave and and go home to do an online inquiry on the value of my current Audi (which I've always serviced here) to receive one email from Jonathan Tartaglione, sales manager from someone else's email (Rick Sullivan's). I respond to be told Jonathan is now out of the dealership and that he will get back to me first thing in the morning.. nothing. I email back to say I've only one question about the vehicle and that is what warranty they can offer me at purchase. Time goes by, no email, no call, hours turn into days and I decide to head up there again in person to get a rough estimate for my current Audi, told that department isn't there that day. Still no response from ANYONE from Mattie Imports. The ONLY reason I gave this review 2 stars is because the service department has done an OK job in terms of customer service and repairs. The salesman here are what make me rather go to a CarMax, I expect so much more from this dealership, and that is me expecting BASIC customer service, not some high expectations. I've been part of the ''Mattie Imports Family" for a few years now and have to honestly say that they are right, when you purchase from Mattie you become part of their family, but rather you become the unwanted step son. Maybe some 15 year old kid looking at cars doesn't receive good service, that I can understand, but a current customer that knows most of the service department on a first name basis and expresses a serious interest in upgrading, where is the professionalism? I couldn't find any. You've really let down a previous customer Mattie and though you really don't care, I'll be sure to purchase from another dealership and recommend avoiding Mattie Imports. This place needs not a managers attention, but maybe a manager evaluation and some OWNER attention. You guys need to get your shit together if you want to compete with other import dealerships. I get better customer service and relations on my Ford than I do with Audi. read more

Worse place EVER!!!!!!!! Bought a vehicle there CASH and I was always refused a rental. They tore my complete exhaust off replacing a clamp verified by Midas. I went in for my engine being loud left with it louder and lacking power severely skipping gears. My windows were opening and closing on its own for no reason. I could go on but writing a novel on Mattie could take longer than expected. Oh, but before I forget, the service manager was very unprofessional when I began complaining to the point he actually told me he felt like choking me!!!!! I'm not sure if he thought that was a joke but I didn't!! I was charged like 5 grand for the fix and the car ran like crap so bad I had to trade it in and buy another!!!!!!!! I go to Scott's VW now. One star for Mattie is incorrect it should be "0". Own it Brian that's the only way you are going to fix all the negativity that goes on in your department. This IS the TRUTH!! Your comment was expected. You must be that little short man that said that to me. And I know you know who I am unless you would like to choke all your customers!! read more

Wouldn't trust them with a house plant. Dropped my car off for an oil change and they took my Audi S4 for a 14 mile joyride where they blew the clutch and flywheel. They went through over 1/4 tank of gas during the beating their tech put on my car. The car was not drivable after the oil change. I had to sue to get them to pay for part of the damages. FYI they said over the phone and in court that they take all vehicles that are in for service for a 14 mile test drive.... Absolute clown shoes. read more

This dealership is beyond terrible. The Finance Manager deems it appropriate to call customers "jerks" and "a-holes". Moreover, the climate in that building yields the impression that they do NOT need your business. Do yourself a favor, shop somewhere else for a Volkswagen or an Audi. An absolute awful customer service experience; particularly with "Tom W"- the Finance Manager at Mattie Imports!!! read more

This place is a horror show. We took an Audi in because it continue to burn oil, they performed work under warranty and double dipped by charging us for work that should all be covered. Of course they allowed the warranty to expire before they acknowledged the oil burning issue. Now the check engine light came on, and they came up with a completely new issue. We got a second opinion from another dealer to discover there was no issues with the work Mattie wanted to do. All the parts were in good working order. Now we are trying to get Audi USA involved in helping us. These folks are not overly honest and we will avoid this dealership at all costs in the future. Please read all the reviews before you even visit this place. That is our advice to any consumer. read more

Audi was running a special on tires so, I needed a set and purchased some Pirelli P-Zero, they have been the worst tires I ever had. I owned my Audi for 5yrs now and had different brands of summer tires on it, they are supposed to be a 96Y load rating (186 MPH) I have a hard time driving 70 with them my snow tires are more secure ... So I go back to Mattie Import with the tires & they blame the car, I said "No my snow tires do not ride like this", and they tell me to put them on. I do bring it back but they would not drive it, so I wasted my time changing wheels for nothing. After they want to send them to Pirelli to see if there is an issue, but their tech said there is an issue, so I will have to buy a new set of tires and be out $1000.00. Let everyone know how Mattie's service is terrible and no help with customer service. These are brand new tires too. read more

It gets even better. Today I got this message from "Tim J" of Barrington, RI: Hi Kathleen, Just sold that S4 avant to a customer in Worcester. Not on Burncoat st, but close enough, Im sure you will see it! Then I look at his profile. He just joined and this is his only review: Mattie Imports Category: Car Dealers 5.0 star rating 8/18/2011 Went in to buy a Q5 and enjoyed my sales person Tim. He is an outstanding asset to Mattie. He walked me through the options on the Q5 and was very knowledgable. The buying process was easy and Tom in the finance department made it even easier. Overall a great experience and I usually hate car dealerships! Riiiiiight. That's just how awesome this dealership is. They post fake reviews for themselves. Oh, and by the way, Tim? We bought a nogaro blue S4 today that doesn't have rust or broken wiper blades and the brake light didn't come on when we test drove it. So I'll gladly wave to the poor soul that bought that car from you. read more

REVIEW FOR SALES DEPARTMENT Hands down the best purchase experience I've ever had. I worked with them via phone and email as I'm from another state and Brian was incredibly attentive and responsive. I met him for the firs time the day I picked up the car. The kicker was the fantastic price I got on the vehicle. They blew my local dealers away. Wasn't even close. I can't recommend them enough. They have earned a customer for life. read more

I became a customer in March of 2011. I always brought my car in for service. I am very loyal to the Volkswagen brand. I am done with Mattie's. On 11 July I brought my 2011 GTI in for its 90k service. When I picked up the car there was a gouge in the vinyl on my driver's door. When I confronted the GM, Brian Farrington, about it he called me a liar. He said the damage was pre existing. It wasn't. I don't care how far I have to drive, I am not going back. And, interestingly, this is the first time I didn't receive a review to fill out. I was looking forward to that one too. read more

Mattie Imports - The damage caused by someone at Mattie Imports. - Car Dealers Near Me - Fall River, Massachusetts

Dear Consumer, I'd like to bring to your attention the poor manner in which I was treated by service department manager of Mattie's Volkswagen in Fall River: Mr. Ray Massey the day of my scheduled service on August 09, 2019. I am a professional educator a school teacher. I am very informed and very organized and diligent too. I plan my days events and I take notes of all pertinent important information. Mattie service department had been highly recommended to me by my friends and colleagues of the school department where I work, whom are current regular customers of Mattie's. The day of my service at Matties, upon arrival I was assisted by Mr. Jasón A Costa. Mr. Costa explained the service process/procedure and the fee in a clear and concise professional manner. However when I made my initial appointment over the phone I spoke with the service department manager: Mr. Ray Massey, and he failed to inform me of the pertinent information..the service fee. Unfortunately because I had not been informed of the fee, I was surprised to hear it for the first time that day from Mr. Costa. I then asked to speak with the manager because I believe customers should be informed of all pertinent information especially fees. Mr. Massey then approached me while I was at the service department desk and instead of listening to me he raised his voice and argued with me in a very unprofessional and unpleasant manner and without apology! Instead Mr. Massey loudly argued with me and repeatedly accused me stating in an aggressive argumentative manner " I told you, you just don't remember" and he would not stop speaking to me in that manner. I finally had to ask him to stop speaking to me in that manner because I wasn't going to argue with him. Then after a couple of minutes he finally stopped, all while I stood at the desk and Mr. Costa stood there too. Unfortunately due to the poor manner in which I was treated I will not be returning to Matties and I have made my friends and colleagues aware of this. I strongly believe that I should inform you of this incident as I would not like a future customer to be treated the way I was. Sincerely, Ms. Rivera read more

Three years ago I had a terrible sales experience - the salesperson outright lied to me, and I vowed to never go back. I had been a loyal Volkswagen Jetta customer. I had 5 of them over the past 30 years. Two years ago I purchased a used Audi and ended up having to go here for service. They didn't install the warranteed parts correctly, which caused numerous malfunctions. Now another dealer is trying to make good on how Mattie messed up and Mattie does not return calls to the other dealer. As far as I can tell, these guys are incompetent at best and possibly unethical. read more

I called up and talked to "Alex" who said he'd be there at a specific time. I showed up at the time and sat around for 35 minutes. I was ready to get a new Audi, showing up was just a formality in that I have to go to a dealer to get one, but I walked out as I will not send my business anywhere that doesn't respect my time. read more

DON'T BUY HERE, YOU HAVE BEEN WARNED. Nothing but typical, slick car salesmen (both DJ & the general manager). I walked out at the signing. ZERO DOWN lease turned into $4500 down. I don't think so!!! read more

Best experience I have EVER had buying a car. We purchased a used 2011 F150 here, and the experience was painless. When we arrived, we were able to look around the lot, and were greeted upon entering the building. They were very busy, but we were greeted quickly and informed it would be a little bit of a wait. After 5 minutes of waiting (and admiring the Audis in the showroom), Ryan came to help us. We took the truck for a test drive, and Ryan was very well informed and extremely helpful. We did not have the feeling that we were being forced to buy, which was nice. They offered us a great value on our trade in, and we left the same night with the vehicle. I cannot say enough about how helpful and accommodating the entire staff was. The gentleman working on the finance side of our deal was incredible! We have talked to Ryan several times on follow-up calls, and he has been very helpful! Great job Mattie! We will be back for our next car! read more

Brian, I wrote the review before I was reimbursed for the tint removal. So if you want to go there, I might add that I had to go to the owner of the company after 3 calls to you that weren't returned and several calls to the finance manager who told me that I would not get any money from Mattie. The only one at the dealership with any honestly or integrity is Mr. Mattie himself. If I were him, I would have fired both of you for not putting the customer first and for having to clean up the mess you created. I stand by my original rating! read more

I would not recommend this dealership Dwight is the worst salesman I have ever worked with!!! Price gouging over 200.00. More than Inskip. Try Prime Audi in MA . The best deal. read more

Caution is in order if you're buying an Audi at the end of warranty coverage. These are complex vehicles which have rapid update cycles and technical support may not be current. My vehicle supposedly needed a $2500 part in order to be made whole. On seeking a second opinion at an independent shop in Providence - repairs were completed with no additional parts required. Imagine that - a "Stealership" in 2017? What year do they think this is? It's not as if Audi owners can't check around. If Mattie is your only choice for Audi service, best to avoid the brand entirely. Audi corporate "customer care" was clear that dealerships do not answer to them - check the unfortunate responses in the past year, they're numerous and profoundly negative. read more

This was, without a doubt, the worst experience I ever had purchasing a car. I bought a 2014 Audi 6 CPO. My salesperson, who was maybe 21 years old had never sold a car. I was his first. As far as I could tell, he had no training, and no guidance with the transaction. I'm buying an Audi and this is what I get. He filled out 2 sales forms incorrectly. Finally got another person to fill out the 3d. This took, in total, over an hour. After getting into an argument with the general manager and the finance manager, who truly is an example of what customer service should not be, I left after signing the agreement. Picked up the car. After paying $100 for transfer of plates and registration, they did not give me the registration on delivery. 7 days later, still no registration, I paid $25 on-line with DMV for copy of registration so I could get it inspected. I could go on with many details on the indifference of this dealership. And there are MANY. I e-mailed the owner but got no response. I have received a letter from the Community Develoment Agency, Consumer Services, Fall River, affiliated with the MA Attorney Generals Office today. I do not know if they can help but I am lodging a complaint. Stay away from this dealership. As far as I can tell they are on the last gasp as an Audi/VW dealership. If not, shame on Audi/VW America. read more

The service representative was up front and courteous. The service was performed as stated. Now the bizarre while standing outside I listened to two salesmen discuss a potential purchaser in derogatory terms. Their expletive filled conversation detailed how this buyer was in fact being f***** over when he thought he was getting a deal. I was not hiding I was standing nearby and they had no problem discussing sticking it to a buyer who they clearly disliked. I was only here for service but can guarantee that I will never purchase a new auto at this dealer after witnessing this conversation. Perhaps I heard the dirty truth regarding car salesmen and their tactics and disrespect for the consumers. I would hope that other dealerships would train their employees to be more discreet with their dealings. Bad training makes dealership look sleazy and low class. read more

The service dept cooked my engine in my car.... now they won't stand behind their work....

"Hometown" dealer....stay far away! This review is to warn you of their reference to an older car "Meeting or exceeding" Volkswagens CPO standards. I will be honest - buying cars is not my strong point. I know very little about them and have no idea what to look for in a used car dealership. I feel that Mattie Imports took advantage of me and I hope this helps you! In May 2011, I purchased a used 2004 VW Passat from Mattie. The sticker price was around $15K and change, which I thought was a lot for a used car approaching 8 years old but was convinced by the salesman that the car was in "like-new" condition and was worth it. The salesman and his manager stressed that the car had passed every single point on the VW pre-owned check list and, with only 45K thousand miles, was a bargain that would last for years. Now, you have to understand that the salesman and his manager told me that the car was ineligible for CPO status due to it's age, but not to worry - it already exceeded the criteria for CPO and I'd have no trouble with the car. Not really a great prediction. Within 6 months, the brakes had to be replaced. Within 8 months, the transmission needed repair. At 12 months, the engine light came on. And then it got expensive. The cooling system, or more specifically, the heater core, needed to be replaced ($2000+). It was filling the passenger compartment with poisonous gas from the cooling system. The engine needed a major tune-up ($1500+). The wiring harness, spark plugs, etc. needed to be replaced. All in (so far) I've spent an additional $4800+ on a car that met VW's pre-owned standards. I like Volkswagen and have owned 3 different models over the years, including a "True" CPO. I really don't think the salesman and his manager were telling me the truth about much of anything. Have to mention too that the dealer called a week after the purchase asking for $100 for the state license registration fee. Upon checking my paperwork and receipts, I had paid the fee. The calls continued and the owner of the dealership himself called demanding payment. He told me that the car was not registered with the state and that I would be pulled over by the state police. I checked again, I had already paid it and the car was registered with the state. They were mistaken and they lied (threatening the State Police) and refused to admit it still demanding the $100. I also have to mention the less than honest approach to financing used by the sales manager. In order to "qualify" for a lower interest rate, I had to purchase a "Roadside Assistance Plan". The plan, which was useless and covered nothing when I had the car towed from a busy interstate roadside in NY state), was just over $1000. The sales manager said that my credit was "less than perfect" and I could "buy into" a lower rate by purchasing the Roadside Assistance Plan. Be warned. In fairness to this dealer, I moved to another state and haven't contacted them for resolution. I feel that the dealer was less than honest with me a 15 months ago and probably would offer nothing to me now. I still own a home in the area and will not recommend Mattie Imports to any of my family or friends, but instead have warned them to avoid buying a car, especially a used car, from Mattie Imports. Mattie Imports helps to perpetuate what and how the world thinks of used car dealerships - dishonest. read more

Thank you yelp for unbiased and honest reviews ! I will go elsewhere to buy my next VW. All you need to do is read the reviews and see the common thread to ALL of them, NOT A Reputable dealership. Thank you all. read more

When I come to pay 100 to get a nut tightened, I don't want to hear any bs about how im at the bottom of the list. Just say we'll get to it as soon as we can, probably an hour or so... customer service (in service department) gets zero stars... I only give one because the cashier seems nice and smiles. read more

Below is the email response from Mattie's GM: Is this how a GM should speak to a customer who had inquired about any additional incentives for TDI buyback customers??? I think NOT! ------ Original message------ From: Date: Tue, Nov 1, 2016 6:44 PM To: ; Subject:Re:Mattie VW Wow, not grateful for the ridiculous offer they are giving you for the vehicle? First person that I get that feeling from so far as people are ecstatic that they are getting this value, getting out of the loan AND they got to drive the vehicle which they took advantage of the 40-50 MPG's it offered them for years and the problem didn't kill anyone. Honestly, its not the first time people have been lied to, look at Politics and that really puts peoples lives at stake with wars and such. Well get your check and you decide what Manufacturer works best for you! General Manager, Mattie Imports read more